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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I rented a vehicle from Avis. 3 weeks later I received a letter claiming damage to the vehicle and they pulled $600 out of my account with NO proof given. When I called and asked what damage, I was told they didn't know what I was talking about.
Business response:
In regards to the aforementioned BBB complaint Case, thank you for contacting Avis by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; t... read more
Avis wonderful at fleecing customers
I made an online reservation for a car rental through Avis as part of my holiday travels. I paid for the car rental in full at the time of my reservation. However, when I tried to pick up my car rental, the Avis customer service representative would not let me take the car, though I had proof of my reservation and proof that it had been paid for. She claimed that Avis would not rent to anyone without a credit card, though I had a debit card that would be run as credit. Furthermore, Avis' own terms and conditions state that a... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; theref... read more
**RENTERS BEWARE** - After our 2-week Hawaii trip at Kona I received an unexpected letter from Avis with a $279 VACUUM CHARGE for cleaning out sand in the car. We were visiting Hawaii for 2 weeks, so yes there was some sand in the car. If I would have known of this EXCESSIVE UNEXPECTED CHARGE, I would have stopped at a gas station and paid 50 cents for a vacuum and spent 10 minutes vacuuming out the sand. I have rented cars for over 40 years for personal and business travel and have NEVER been treated like this. I contacted ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
I used Avis in October 2020 for my honeymoon in San Diego. I pre-paid in March for an 'elite' vehicle for the week, which was a little over $500 on my 'debit card'. When we arrived in San Diego to pick up said rental, the Avis employee behind the desk said that we would need to put a $250 hold on a 'credit card' (can't use debit cards for holds). I didn't bring any credit cards because I thought I had my budget figured out and we received a decent amount of cash as gifts, so we didn't need to bring one. I would of never rent... read more
Business response:
Dear Tori L***, In regards to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. We have reviewed your e-mail referenced above. We apologize that the vehicle you had reserved was not received due to requirements you had not been made aware of. We would like to research the matter further. Can you provide us with your rental number and customer service case number to begin this process ? We appreciate your patience during our investigation. Thank you for giving... read more
- Be careful before you book and read the fine print. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. Only company to do this. -They are the only company out there that caps your mileage then charges you $.25 every mile over. Everyone else has unlimited mileage for the same price. Rip off! - You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering.
Business response:
1/16/2021 Dear Mr. G****, In regards to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. By way of explanation when a customer has prepaid for a rental there is a fee to cancel. If there are mitigating circumstances for the cancelation the fee can be waived. Can you provide us with your reservation number for further review ? ABG rates are based upon supply and demand. We do offer unlimited mileage rates. A per mile charge might be applied if the client i... read more
Avis is absolutely terrible. I had to use them through the Uber partner program while my car was being serviced. They rented me a car with a battery oozing corrosive materials. It died on me, leaving me stranded in the cold. I had purchased the insurance, so I used the roadside assistance. The car was unusable for Friday, Saturday, and Sunday.......the busiest UBER days. It cost me $ to work that week. Not only that, but they charged me $218 for the roadside assistance. Avoid them like the Coronavirus.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Absolutely terrible service, when you have an issue they don't respond, can't get ahold of customer service. Gave me a car that smelled terrible, dirty and when I reached out to the manager he ignored my emails over and over again. I used to a frequent customer and also considered preferred , however I don't feel preferred with the terrible unprofessional service they provide.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale's executive airport (small airline) the next m... read more
Business response:
Thank you for allowing us to address your concerns in regards to the BBB as mentioned above case. We're very sorry you had this experience. It's always essential for us to bill our customers correctly, and we know we failed you, which resulted in the additional charges. To resolve this, we have adjusted your bill to reflect the correct check-in date. A credit in the amount of $4,168.69 has been processed to the Visa card ending #**** on the file. Please allow 5-7 business days for the credit to post to the account. We... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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