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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I was overcharged $509; $255 each week which put my account in the negative. At the counter in Atlanta on courtland st they did not return the over charge which leaves my account negative. Two week later after the car was returned they charge me $220 for a tow that was not my fault the vechile had two flat tires. My account in now -708 all from Uber rental charges thru avis. But my bill is paid in full. Ridiculous
Business response:
Hi, To ensure we are researching the correct customer and rental agreement, please provide your original reservation or rental agreement number. Once received, we will gladly research your concerns. Regards, Heather E***** Budget Rent a Car of Atlanta
Deceptive practices. I reserved a car at the Denver Airport. The Web site baited me in to pre-paying, so I pushed the pre-pay button. The next day I learned I was being picked up so I tried to cancel my reservation and was told I would be charged $50 because I pre-paid. I spoke with a customer support supervisor who said the charge is due because it was clearly stated in the terms and conditions. That is not the case. In order to see the additional charge associated with pre-payment you must follow a link to the terms and co... read more
Business response:
Regarding the BBB complaint mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budg... read more
Had a rental reservation at PIT for 2 days from 10/24 - 10/26. Found out the plane was going to be delayed early on 10/24. I contacted Avis customer service to advise them, I was told to contact the airport desk directly, but there was no option to do so. I repeatedly tried to contact the local desk but each time I was redirected to the call center. Finally, a rep told me my reservation would be updated to let the local desk know about my flight. I asked if I would have a car available, I was told the local desk would stay o... read more
Business response:
In regard to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. By way of explanation, ABG takes pride in providing our customers with a seamless rental experience. We apologize for the difficulties you encountered in contacting our local office for information. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Again, we apologize for the inconvenience, and we thank you for repo... read more
Mistake after mistake, with the reservation process, the vehicle itself, billing, a $2,000 overcharge, the refund, and customer service. An almost comically poor experience at every stage.
Business response:
Dear Mr. ****** Thank you for your communication to the BBB. At Avis Budget Group we are disappointed to learn whenever a customer has negative feedback to convey about their rental experience. Please provide the below requested additional details if you would like for your rental charges rendered to be reviewed. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number Awaiting your reply Executive Resolution Coordinator
Bad experience with Avis rental international. Buyer beware! Avis international is different than US. You might as well rent from a European company. I booked a car in Bari, Italy online through Avis. the return address was wrong on my reservation. Caused me 2 hrs delay as I was driving around Naples in very heavy traffic for that time looking for the return location/address. This is not my first bad experience with Avis rental outside the US.
Just received a $250 charge from Avis saying that I didn't return the car in the same condition 3 weeks later. When I asked them what the issue was they said there was alot of sand in the car. I then argue with them the following: 1) When I inspected the car with the Avis representative during return everything was fine. He also said everything was good. 2) Sand? We were no where near any places with sand. There is no sand in the Las Vegas strip. 3) Why are they doing this 3 weeks later. If there was an issue they should of ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
Wow! What an awful experience! We went with Avis because it's a reputable premium service, we prepaid for a premium car for a family vacation. And when we arrived to pick up our car there was not car ready. They offered us a car with a cracked windshield and a free tank of gas for the inconvenience or an option to downgrade at the same price we paid for the premium vehicle. No option to speak to a manager and the justification given was "sorry, man! It's the pandemic!" And ended up giving us smoked-through vehicle. I und... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Avis you should be ashamed of yourself! And should no longer be in business with your unethical business practice! MY original rental was through ********* and they quoted me 202.17 for the three day rental. Because of medical reasons we couldn't get the car back on time to be dropped off at the rental center in Hayward CA. We had contacted Avis directly on our date of return to extend it for an extra day. The quoted price was 85 dollars this includes tax and fees. Come to find out Avis charged us an additional 246 dollar... read more
Using the Avis App when renting my vehicle resulted in Avis having no record of my rental agreement or that I had rented a car. I could not get any assistance despite multiple calls and much time on hold to the Customer Service number. All customer complaints are sent to one call center staffed by poorly trained reps, who have no resources to solve issues and no way to accelerate them promptly. The Avis App has significant flaws and mine could not have been only episode of a disappearing rental agreement and rental car - don... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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