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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I reserved a car through their online site for pick up at o'hare airport for November 11. When I made the reservation they immediately charged my card. When I when you go pick up the rental I did not have the card I had originally paid with. The women at the counter had me call customer service. Upon calling customer service they told me that they could not release the rental today because I did not have credit. What does my credit score have to do with a car rental?? I would assume I can pick up my car rental that I had alr... read more
Business response:
Case ******** Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Budget does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions. At the time of prepay you did agree to... read more
Despite paying top dollar for a rental SUV, I was provided with a lesser vehicle at the Madison, Wisconsin AVIS Rental Counter. The icing on the cake was when I received an email from ***** Fleet Services, that AVIS wanted to collect 'damages' for minor paint scrape-offs on the bottom of the rear painted bumper, that I had not even thought of reporting when I rented the vehicle. FYI - I am a retired 70 year old businessman, who has rented hundreds of vehicles during my career, and this experience represents a new low... read more
Arrived to pick up a vehicle ordered through my corporate company for a work related trip. They not only did not have the vehicle when I arrived but were rude, rushed and simply told me I was "just out of luck and can try another location" for a vehicle as nothing had been returned from the inventory. The problem was eventually solved 30 minutes after my pick up time when there was a "unexpected" return, however had this not happened I would have been "just out of luck". I was advised that although they did have inventory be... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely, Avis Budget Group R... read more
Arrived to pick up a vehicle ordered through my corporate company for a work related trip. They not only did not have the vehicle when I arrived but were rude, rushed and simply told me I was "just out of luck and can try another location" for a vehicle as nothing had been returned from the inventory. The problem was eventually solved 30 minutes after my pick up time when there was a "unexpected" return, however had this not happened I would have been "just out of luck". I was advised that although they did have inventory be... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely, Avis Budget Group R... read more
BUYER BEWARE / Bait & Switch: As a long time "Preferred" customer of Avis/Budget, I made a reservation on Avis site for one month rental, CDW - Collison Damage Waiver, was accepted and therefore included in the rental price quoted. Upon arrival in Bologna airport, the agent, (very friendly, helpful, and professional), said that I had declined the coverage, and that it was not included. At the time, I had no way to prove I had the coverage as my mobile phone wasn't working. I had no choice at the time but to accept the add... read more
Business response:
With regard to the aforementioned BBB complaint. Avis apologizes for the inconveniences you have experienced. Upon receipt of your complaint, we contacted our BSC Avis Budget -Europe Executive Office to obtain a response to your complaint. As we receive information from their office, we will advise you accordingly. We apologize for the inconvenience this has caused, and we appreciate your patience during this investigation. Thank you for giving us the opportunity to be assistance to you. Sincerely, Avis Budget ... read more
I rented a vehicle for a one way trip to MA; only to find out that I had selected the wrong dates. I contacted Avis to reschedule the one way but the dates I needed weren't available. So I had to cancel my reservation. Normally, Avis hits you with a $50.00 cancellation fee (which I think is horrible) but since my reservation was two weeks out and I had to cancel because they didnt have anything available, the customer service rep said she would waive the cancellation fee. Well after all that bull was spewed to me, they took ... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I rented a vehicle for a one way trip to MA; only to find out that I had selected the wrong dates. I contacted Avis to reschedule the one way but the dates I needed weren't available. So I had to cancel my reservation. Normally, Avis hits you with a $50.00 cancellation fee (which I think is horrible) but since my reservation was two weeks out and I had to cancel because they didnt have anything available, the customer service rep said she would waive the cancellation fee. Well after all that bull was spewed to me, they took ... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
BUYER BEWARE / Bait & Switch: As a long time "Preferred" customer of Avis/Budget, I made a reservation on Avis site for one month rental, CDW - Collison Damage Waiver, was accepted and therefore included in the rental price quoted. Upon arrival in Bologna airport, the agent, (very friendly, helpful, and professional), said that I had declined the coverage, and that it was not included. At the time, I had no way to prove I had the coverage as my mobile phone wasn't working. I had no choice at the time but to accept the add... read more
Business response:
With regard to the aforementioned BBB complaint. Avis apologizes for the inconveniences you have experienced. Upon receipt of your complaint, we contacted our BSC Avis Budget -Europe Executive Office to obtain a response to your complaint. As we receive information from their office, we will advise you accordingly. We apologize for the inconvenience this has caused, and we appreciate your patience during this investigation. Thank you for giving us the opportunity to be assistance to you. Sincerely, Avis Budget ... read more
The worst, purposely lied about having cars. Purposely didn't answer the phone to say he didn't have car's. Purposely acknowledge the fact that he was letting the phone ring so the international call center could answer knowing they didn't know if he had cars or not. Purposely walked me out the door and wouldn't direct or help me. Know other Avis would honor my reservation or confirmation number. I never spoke with a supervisor or corporate representative. And repeadly was bullied by customer service and reservation speciali... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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