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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I got charged 280 dollars because their cars battery needed a jump start. I had to pay for the poor quality of their rental cars. Definitely a terrible experience. I will Never rent from them again.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us t... read more
rented a car for a personal trip to ft lauderdale, got the car ok and did my stuff around. returned the car more than 1hour before due (due at 9:30, returned around 7:40pm), left the car in the return queue and headed to the terminal, got email confirming the car was returned and processed at 8pm. next day go to the site to get the invoice and it shows car returned at 10:45pm with 1 hour extra charged plus 1 day of extra insurance. Attempted to contact the non existing customer service and only way to deal with them is thru ... read more
Business response:
In regards to the aforementioned BBB complaint. We do sincerely apologize that you were billed an additional hour plus associates fees in error at our FLL location after returning your car on 12/5/21, and having difficulties getting this resolved. On December 10, 2021 we have processed the credit of $73.96 back to your card, and an updated e-receipt was sent to your email address for your records. Please allow 3-5 business days for the credit to fully process back to your card. Regards, Avis Executive Response Coordina... read more
rented a car for a personal trip to ft lauderdale, got the car ok and did my stuff around. returned the car more than 1hour before due (due at 9:30, returned around 7:40pm), left the car in the return queue and headed to the terminal, got email confirming the car was returned and processed at 8pm. next day go to the site to get the invoice and it shows car returned at 10:45pm with 1 hour extra charged plus 1 day of extra insurance. Attempted to contact the non existing customer service and only way to deal with them is thru ... read more
Business response:
In regards to the aforementioned BBB complaint. We do sincerely apologize that you were billed an additional hour plus associates fees in error at our FLL location after returning your car on 12/5/21, and having difficulties getting this resolved. On December 10, 2021 we have processed the credit of $73.96 back to your card, and an updated e-receipt was sent to your email address for your records. Please allow 3-5 business days for the credit to fully process back to your card. Regards, Avis Executive Response Coordina... read more
I got charged 280 dollars because their cars battery needed a jump start. I had to pay for the poor quality of their rental cars. Definitely a terrible experience. I will Never rent from them again.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us t... read more
Terrible customer service and misrepresentation! When you return a car early you are penalized and are not refunded your money. I will pay for the days I rent the car but not for days after I returned the car! That's crazy!
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental has not been returned yet and is scheduled for return on December 10th 2021. By way of explanation when customers prepay for their rentals they are given additional discount... read more
Id give a Zero if i could, i rented a car through Avis/**** partnerships, when receiving the car it looked OK, but after driving at night i noticed people flashing me from behind, i then checked and found the break light was out, also when it rained the wiper blades were worn down to nothing and even smeared the glass making it difficult to see (these were two basic safety issues so i can tell they don't check the cars before they rent them out). i complained and was told to take it to a garage miles away so i just decided t... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. We take our customer's problems seriously, and we appreciate the opportunity to address your concerns. Upon review of this complaint, an investigation was conducted. Our records indicate that you, this matter, has been resolved with our ER department. Please see their response below to you regarding this matter. Rental Date: 09/18/2021 Rental Number: ********** VCR Number: ********** Dear **** ********, Thank yo... read more
Id give a Zero if i could, i rented a car through Avis/**** partnerships, when receiving the car it looked OK, but after driving at night i noticed people flashing me from behind, i then checked and found the break light was out, also when it rained the wiper blades were worn down to nothing and even smeared the glass making it difficult to see (these were two basic safety issues so i can tell they don't check the cars before they rent them out). i complained and was told to take it to a garage miles away so i just decided t... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. We take our customer's problems seriously, and we appreciate the opportunity to address your concerns. Upon review of this complaint, an investigation was conducted. Our records indicate that you, this matter, has been resolved with our ER department. Please see their response below to you regarding this matter. Rental Date: 09/18/2021 Rental Number: ********** VCR Number: ********** Dear **** ********, Thank yo... read more
Terrible customer service and misrepresentation! When you return a car early you are penalized and are not refunded your money. I will pay for the days I rent the car but not for days after I returned the car! That's crazy!
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental has not been returned yet and is scheduled for return on December 10th 2021. By way of explanation when customers prepay for their rentals they are given additional discount... read more
Avis gave us a car in which a tire was leaking air. The tire went flat after the first day and Avis didn't send out road service to fix the tire. They didn't give us a car we could drive either. So we paid $600.00 for a car that sat at our hotel with a flat tire. We had to find other means of transportation for our vacation. Now Avis is charging us another $295.00 to fix the tire they rented us. So we are paying Avis $900.00 !
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that our Customer Service team did credit 2 days off your rental at the time of return per your request. This was a credit of $254.00 plus tax, which brought your rental charge down to $462.4... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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