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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Avis Monterey, CA airport: Worst rental experience of my life. Rented an economy size Mazda SUV for two days. Long story short, the rental was quoted right around $150/day. Returned it with less than 200 miles on it, full tank of gas, and we were forced to drop the keys in their lockbox because they only had one person at the desk, and a line of 10+ customers. We were well within the 48 hour limit. Two weeks later, I get my credit card bill, and they charged me almost $800.00 for our two day rental. I disputed it with my cre... read more
In Portland, Maine on 10/9/21 there was no way to reserve a rental car. I tried all the other companies. On 10/7/21, my father's wife passed away unexpectedly and had no other option to fly to Portland's Airport without knowing how I was going to get to his house 1.5 hrs away. To my delight, Avis had a car. (Apparently one of the only companies that did). The delightful woman working at the desk said that they only had the options of SUVs and I accepted, since if I was offered a Lamborghini, I guess I'd be driving that to Fr... read more
Business response:
Dear Mr. Mendonca, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed whenever a customer has found some aspect of their rental experience less than satisfactory. A report has been recorded with your reviews and sent to the responsible management team for the Portland, ME operation. The entire organization would like to extend our condolences for the loss of a family member. In our effort to demonstrate our apologies for the experience an adjustm... read more
I've rented this car from Avis in Knoxville location got there and rented the car we had altercations with the rental the quoted price wasn't the same we argued about that they asked if we wanted insurance and the other little options that cost more money we told them no twice I drove to Illinois to pick up a friend once I got to Illinois I realized they had put a 975 hold on my money in my bank leaving me with just $29 to my name in Illinois they did not tell us in person that there would be a $350 deductible it was not on ... read more
I rented from Avis on 9-11-21 in Chesapeake Virginia. After picking the car up, while driving I noticed an ant crawling on the dash. I continued driving and didn't think much about it. I then feel something crawling on my leg, it's another ant. Once I got to my destination I looked around the car and when you opened the passenger door I seen over 50 ants. The location that I got the car from was closed so I called customer service. The customer service agent tried to offer me $30 dollars off my next rental. I explained to hi... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Based on the information you provided and our internal investigation findings, we have refunded the remaining balance of the prepayment amount of $53.73 due to the issues you had experienced with the rental. The credit will post to your account within 3-5 business days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to t... read more
If half a star was permissable, I would give Avis that. I reserved a car and they did not have the car which I needed so I was told to file for a cancellation and that it would not be refunded. Ok, I asked for a partial refund and received no word except that my notations would be added to my file. Really? I lose out on a fair amount of cash and I get no real explanation. Poor customer service.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Rented us a car that two hours off the lot showed a "break system failure error" and would not refund. AVIS reps told us that their roadside assistance service would not help us so we had to call a third party tow truck company to move the vehicle. They made it very difficult to get the car replaced. Terrible customer service, ruined my vacation. Not reliable.
Business response:
With regard to the aforementioned BBB complaint above. We take our customer's problem seriously, and we appreciate the opportunity to address your concerns. I can understand your frustration with not getting an appropriate response when trying to resolve this issue through customer service and local management. I want to make sure we take care of this for you by finding a reasonable solution. By way of explanation, at the check-out/start of each rental, the rental sales agents are required to offer a nominal fee the op... read more
This is the second and the last time I will be Renting from the Avis location at 5770 Peachtree Industrial Blvd in Norcross Georgia. I needed a vehicle to rent for just 1 day with a pick up time at 12:00 Noon on Saturday. I did not notice the sign on the door with the hours of operations, or else I would have asked a question about it. The manager who upgraded me into a different vehicle because they had no more full size cars never mentioned it. When I came to return the Vehicle on my way to Church Sunday morning shortly af... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I am never renting from Avis again. I rented a car this past weekend and accidently lost my key. I called Avis roadside assistance and they said that they would have to tow it away. I was alone and only had an alternate mode of transportation for that night. The roadside assistance stated that they would let the tow guy know that I needed a ride to the rental facility. The tow truck guy came around 10pm that night and they guy said that he could not take me because of their company policy. He also said that Avis should never... read more
I will never rent from Avis Rental 5911 Blair Rd Washington, Dc 20011. The Manager/ Owner Mr. ***** (he told me he's the owner/manager of this location and another location in silver spring) has been taking money from all of my accounts illegally. He also tried to make a fraud claim on a vehicle that he rented to me that was already damaged and he tried to later blame me for. I would sign a contract agree to one payment amount and ***** would randomly change amount to something higher the we agreed on. Then he would fraudful... read more
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. So that we may review your concerns additional please provide the date and time that you returned the vehicle. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Av... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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