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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I booked a car with them through *******. They confirmed the reservation and allowed me to prepay. When I showed up at the designated time, they said they didn't have any cars at their location on Courtland Street in Atlanta, or at their other Atlanta location at Hartsfield Jackson Airport. They were unfriendly, unsympathetic, and unwilling to help me find an alternative.
THREE BROKEN VEHICLES On August 1, 2021 I picked up and SUV at the Louisville airport. The service desk did not follow covid guidelines at all, and did not adhere to their "Avis safety pledge" sign standing in front of their checkout window. This made me very uncomfortable. After an hour waiting in line I went to the parking garage to pick up my vehicle. It immediately had a check engine light one. I informed the employee there in the garage and had to go back into the airport and wait in line to get another vehicle. I also ... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint. What you experienced is unusual, and we are extremely disappointed that the vehicles you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I'm extremely disappointed with my Avis car rental experience and believe they practiced "bait and switch". When I reserved the car, I was given an estimate of $587.26 (base rate and taxes/fees). When I picked up the car, there were significant additional charges and the agent explained that these were automatic and would be adjusted upon return of the rental. After the return, I received a receipt for $790.86! Over the course of a month, I spent several hours on the phone to dispute the following faulty charges. The base ra... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that the vehicle you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I rented a car with my 16 year old son while in Vegas used maybe 30 miles. The guy at the counter added insurance even though I declined and made it seem like it was declined because he said "Well, if anything happens to car it's your fault". They don't print the agreements you know cause of COVID which seems like the perfect opportunity for a fraudulent employee to add items even though you decline. I have great insurance why would I add? Will never use again.
Business response:
Case ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. By way of explanatio... read more
I made a reservation for a hybrid car at BWI airport for 4 days. As I made my reservation, the base rate was shown as $407.69. When I got the confirmation (less than 1 minute later) the base rate was changed to $567.89. The increase was not due to taxes or extra fees. When those were added to the new base rate of $567.89, the total became $745.88. (And yes, of course, those same fees and taxes would have been added to the original base rate of $407.69.) There was no explanation of why the sudden increase in the base rate.... read more
Business response:
Avis Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As the reservation has since been canceled we are no longer able to confirm the error with the rate. If you have an active reservation we are happy to review it to ensure the rate is posting correctly... read more
Made a reservation 2 weeks ago. Showed up today and there is a handwritten sign saying: "Avis closed until further notice". Im one of several people who were unable to get my car because this location has no employees. I called Avis HQ and they assured me that I was mistaken and there really was a person there, despite my standing at the desk. Avis finally figured out that they had been renting cars to an unmanned location. Im currently arguing with them trying to get a refund, but avis wants me to go to the next nearest ren... read more
Business response:
Regarding the BBB, as mentioned above, thank you for allowing us to address your concerns about your experience with Avis Greenwood Village rental location. While we strive to give you the best service possible, it appears the rental site has not been too successful in handling the rental process in a fast and sufficient manner. There is no excuse for keeping a customer waiting, we pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. Please be assured that your experience was ... read more
Absolutely horrible company. Criminal in the way they operate, should be held accountable.
As a AVIS Preferred Member I received less competitive price than the website. When I contacted AVIS customer service the service representative agree to adjust the price then his decision was overturned without any communication to me the member. Overall, the prices on the Preferred APP did not reflect the actual car rental estimate of $200.81 and I was charged $751 for a one-day rental which would have cost $349.00 if I booked the same car to the same locations using the website. AVIS has the ability to share accurate esti... read more
Business response:
Regarding the BBB, as mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already resolved this matter with our Customer Service Team. Thank you for allowing us to be of assistance to you. Accordingly, we are closing our case file. Sincerely, Avis Budget Group Response Coordinator
I have used Avis for years. Loved it...because there was never any problem with the car. This time, however, has made me decide to NEVER use Avis again! While traveling in England we rented a vehicle. We decided to purchase the $1000 cap on damages, which ended up being a good idea because on a very narrow road we got boxed incars on all sides and ended up scraping the front bumper. I consoled myself with the cap we had purchased (for more than 200 pounds). We brought it back, showed them what happened and how, they took pic... read more
Business response:
Dear Ms. ******* Thank you for your communication via BBB organization. We appreciate your taking the time to apprise the BBB of your report. On your behalf, we will engage our colleagues with the United Kingdom operations to review your file. You may anticipate a follow up to your inquiry within the next 10 business days. Your continued patience is appreciated Executive Resolution Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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