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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Cleaning charges unfair. Got charged $250 for cleaning because of "excessive soilage". the company has shared pictures and I think it may not be inaccurate and while it shows some dirt, I believe that is in keeping with normal wear and tear and should come out with with their standard prep. I can share these with BBB if needed. The agent we returned to saw nothing amiss and I got a receipt. I have never previously been assessed a cleaning fee. the concerning thing is another family we travelled with and returned to same faci... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to your Budget rental. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Budget does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
BEWARE PREPAY OPTION. The conditions are misleading as stated. It says there are no penalty fees for changes to your reservation, including changing the return date. However, toward the end of the document it states that if you turn your car in early you will have to pay the full amount. I paid $2,900 for two days.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I searched for a car to take from Chicago to New York and Avis quoted a price with a detailed list of fees and gave an estimated total. It said that "extra miles" would be charged at 20 cents per mile. I assumed they calculated in some kind of minimum or expected milage to New York as part of the quoted price. However, when I got to New York, they charged me $400 more than the estimated total they quoted me. This comical discrepency happened after they already bait and switched me in Chicago with a higher price than I expect... read more
Do not rent from Avis, They give you a quote when you make a reservation and do not disclose additional fees. They add a $200.00 fee for incidentals which is refunded but why do they even need to take that fee. They were under staffed & then one of the staff members left while there were still 5 people in line. The clerk we had pushed us into buying the Toll Package because she could not tell us with the processing fees would be if you went through a toll, and they dont even refund the money if you never use a toll. The car ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
First time renting and last time, horrible experience. Booked way in advance, confirmation of car requested, payment was reserved. Arrived to Bakersfield airport not the car I reserved, would not accept my card I reserved with and run it as credit. Representative smirked at me and advised me if I was at convenience store or grocer my card would be accepted. I was appalled. My son had to use his card, same bank issued cards. Very unprofessional and disrespectful.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for the inconvenience you had encountered with one of our staff member. There is never a reason for any representative of Avis to be rude. Under all circumstances, our customers should be treated with respect and professionalism. We regret any breach of this standard made by the Avis representative. Please be assured that the District Manager over the area has been made aware of your experience, and they will ensure Avis customers are treated in the manner Avis e... read more
The EZ-Fuel policy is the worst policy. It is not a service to opt-out of when you pick up the car. If you drive less than 75 miles, you are charged a flat fee about twice the amount you pay in gas. Only way around it is to show a fuel receipt at drop off but if the people are late (return at 5:05 when open at 5) how are you expecting customers to get the fee removed. Customers...scrutinize your return receipt for hidden charges you are not told about up-front.
Business response:
Regarding the BBB as mentioned above, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. Our goal is for our services to meet our customers' needs consistently; We apologize that the EZ-Fuel policy is not favorable to you. The EZFuel is most beneficial to travelers who drive fewer than 75 miles; it saves time by not refilling the tank. If you refill the tank, present a receipt to counter or customer care, the charge wi... read more
Working with Avis has been a complete nightmare. Not only did they cancel my reservation and leave me stranded at the Calgary Airport with no options to get to where I needed to go. They proceeded to charge me for a no show fee when they cancelled the reservation. When I tried to call they told me they were not responsible for the charge and I needed to call someone else. Absolute nightmare to do business with and will not ever use them in the future. Customer beware!
Business response:
Dear Mr. ******, Thank you for contacting ABG through the BBB . We have reached out to our Operations Manager concerning the issues you raised. They have advised us that we do not accept debit cards at time of checkout in Canada. Additionally in Canada we do not have access to Equifax and therefore cannot do any credit checks which is required to release a car with a debit card. We apologize that you were not made aware of this stipulation when you reserved your car through ******. The booking was not prepaid through... read more
The absolute worst company to deal with... they will rip you off any chance they can get... Be careful!!!!
Business response:
Case XXXXXXXX Dear Mr./Ms. *** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. Once this complaint was received, we tried to cond... read more
Company will rent out already damaged vehicles. They do not thoroughly inspect the vehicles when they get returned. I rented from the Bishops International Airport in Flint, MI in July. After about 30 minutes on the highway the small sun seemed to have some hesitation issues. Shortly a light came on the dash but we made it to our hotel destination. The next morning we got in the car and it started and within a couple minutes it started to die. We were able to turn around and coast into our hotel parking lot. I contacted cust... read more
Business response:
Monday, October 25, 2021 Dear Jennifer S*******, We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service lev... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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