This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
We rented a car from the Denver airport. Returned the vehicle in perfect condition, the guy at the airport did his inspection, he said, "All looks good, you are good to go, have a safe flight". We received a invoice in the mail from Avis Viking that there was $981.87 of damage done to the car and we are responsible for repairs. There was nothing on the invoice with what kind of "damage" was done, nor was there any sort of proof of the said damage. We called, spoke with a Cindy (which my husband had to ask her three times for... read more
Business response:
BBB #: XXXXXXXX Case XXXXXXXX Dear Mr./Ms. Jones, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly... read more
We rented a car from the Denver airport. Returned the vehicle in perfect condition, the guy at the airport did his inspection, he said, "All looks good, you are good to go, have a safe flight". We received a invoice in the mail from Avis Viking that there was $981.87 of damage done to the car and we are responsible for repairs. There was nothing on the invoice with what kind of "damage" was done, nor was there any sort of proof of the said damage. We called, spoke with a Cindy (which my husband had to ask her three times for... read more
Business response:
BBB #: XXXXXXXX Case XXXXXXXX Dear Mr./Ms. Jones, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly... read more
I rented a vehicle from Avis at Chicago O'Hare airport from 12/3/2021 to 12/6/2021. I returned the car and was told to just leave the keys in it. Weeks later (12/20/2021) I received an extra charge for $450.I have not received any explanation or notification for the reason of the charge. The car was returned in the same or better shape than when I received it. I have been on hold for a long time trying to call the company to receive a refund.
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show at the time of return the rental counter noticed a smoke odor in the vehicle. In addition to the odor the rental location also documented and capture pictures of ashes in the vehicle. Per ... read more
I rented a vehicle from Avis at Chicago O'Hare airport from 12/3/2021 to 12/6/2021. I returned the car and was told to just leave the keys in it. Weeks later (12/20/2021) I received an extra charge for $450.I have not received any explanation or notification for the reason of the charge. The car was returned in the same or better shape than when I received it. I have been on hold for a long time trying to call the company to receive a refund.
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show at the time of return the rental counter noticed a smoke odor in the vehicle. In addition to the odor the rental location also documented and capture pictures of ashes in the vehicle. Per ... read more
When it was time to return the car, during the posted hours, there drop off location was not open (no key drop off). Called Avis and was told that the location should be open and they were unable to contact the location manager. Their suggestion was to "wait and hope" someone showed up. Told them that I didn't want to plan my day hoping someone showed up and asked for someone else. At which point I was transferred and hung up on. Ended up waiting, not sure what else I could of done. You are responsible for the car until it's... read more
When it was time to return the car, during the posted hours, there drop off location was not open (no key drop off). Called Avis and was told that the location should be open and they were unable to contact the location manager. Their suggestion was to "wait and hope" someone showed up. Told them that I didn't want to plan my day hoping someone showed up and asked for someone else. At which point I was transferred and hung up on. Ended up waiting, not sure what else I could of done. You are responsible for the car until it's... read more
The car AVIS rented to me is completely unsafe. One would think that renting a car would mean it would be safe. I rented the car and drove it to Northern WI. As soon as there was a small bit of snow on the pavement, it fishtailed. I had to drive 25 MPH back to the hotel. l took it to a mechanic and he showed me 2 almost bare back tires. This has been a horrible experience. I am driving my son and we almost went off the road. Now I have to wait for roadside assistance on New Years Day to get home. I pray that no one has been ... read more
The car AVIS rented to me is completely unsafe. One would think that renting a car would mean it would be safe. I rented the car and drove it to Northern WI. As soon as there was a small bit of snow on the pavement, it fishtailed. I had to drive 25 MPH back to the hotel. l took it to a mechanic and he showed me 2 almost bare back tires. This has been a horrible experience. I am driving my son and we almost went off the road. Now I have to wait for roadside assistance on New Years Day to get home. I pray that no one has been ... read more
Rented a car from Avis for 6 hours to drive from Miami to Orlando Christmas Eve (about a 4-hour drive). We received the car later than the 10am pick up because of Avis. Then arrived in Orlando before the drop off time to find that the location closed early. We waited for 45 min then were on the phone for another 45 trying to get help. There was no drop box and the only solution we were offered was to drive another 30 min out of the way to drop off the car. This would have added at least another hour dealing with this and we ... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB about your Florida rental experience. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has provided negative feedback. Please provide your confirmation number and rental agreement numbers for us to research your inquiry further. We await your reply Executive Resolution Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com