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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
rented a car for a personal trip to ft lauderdale, got the car ok and did my stuff around. returned the car more than 1hour before due (due at 9:30, returned around 7:40pm), left the car in the return queue and headed to the terminal, got email confirming the car was returned and processed at 8pm. next day go to the site to get the invoice and it shows car returned at 10:45pm with 1 hour extra charged plus 1 day of extra insurance. Attempted to contact the non existing customer service and only way to deal with them is thru ... read more
Business response:
In regards to the aforementioned BBB complaint. We do sincerely apologize that you were billed an additional hour plus associates fees in error at our FLL location after returning your car on 12/5/21, and having difficulties getting this resolved. On December 10, 2021 we have processed the credit of $73.96 back to your card, and an updated e-receipt was sent to your email address for your records. Please allow 3-5 business days for the credit to fully process back to your card. Regards, Avis Executive Response Coordina... read more
I got charged 280 dollars because their cars battery needed a jump start. I had to pay for the poor quality of their rental cars. Definitely a terrible experience. I will Never rent from them again.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us t... read more
Id give a Zero if i could, i rented a car through Avis/**** partnerships, when receiving the car it looked OK, but after driving at night i noticed people flashing me from behind, i then checked and found the break light was out, also when it rained the wiper blades were worn down to nothing and even smeared the glass making it difficult to see (these were two basic safety issues so i can tell they don't check the cars before they rent them out). i complained and was told to take it to a garage miles away so i just decided t... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. We take our customer's problems seriously, and we appreciate the opportunity to address your concerns. Upon review of this complaint, an investigation was conducted. Our records indicate that you, this matter, has been resolved with our ER department. Please see their response below to you regarding this matter. Rental Date: 09/18/2021 Rental Number: ********** VCR Number: ********** Dear **** ********, Thank yo... read more
Terrible customer service and misrepresentation! When you return a car early you are penalized and are not refunded your money. I will pay for the days I rent the car but not for days after I returned the car! That's crazy!
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental has not been returned yet and is scheduled for return on December 10th 2021. By way of explanation when customers prepay for their rentals they are given additional discount... read more
Avis gave us a car in which a tire was leaking air. The tire went flat after the first day and Avis didn't send out road service to fix the tire. They didn't give us a car we could drive either. So we paid $600.00 for a car that sat at our hotel with a flat tire. We had to find other means of transportation for our vacation. Now Avis is charging us another $295.00 to fix the tire they rented us. So we are paying Avis $900.00 !
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that our Customer Service team did credit 2 days off your rental at the time of return per your request. This was a credit of $254.00 plus tax, which brought your rental charge down to $462.4... read more
Rented a car from Avis. The first rental I refused, due to the car smelling of smoke. The second rental, we only checked the odometer, and outside marks on the car. The car that was given to me had a white scratch, bigger than a dollar bill that was not noticed by the person renting me the car. Already you can tell, Avis does not thoroughly check their cars, as I was going to be given a rental that smelled of smoke and two be blamed for a scratch on the car I did not do, if I didn't catch it on the walk through. Upon returni... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your vehicle and rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high se... read more
No stars. ZERO! Just tried to rent a car with a coupon that Avis provided after renting me a dud on my last rental. SUV for moving whose back hatch wouldn't open. $40 for my trouble was all they would offer and I moved along bc I didn't want to create drama. Now, I go to use the coupon to reserve a car and get the Pay Later cost, only for that cost to go up $100 from the Reserve Now screen to the Confirmation email. When I call to ask why the rep tells me "Rates change constantly. If you wait to click Reserve, that rate can ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
Rented a car in kona to travel to Hilo. Got in when closing due to delays. Shuttle was great. However, attendant did not attend. We took pictures and exhaustion left for 2 hour drive to other side of island. Mdway realized a tire was low. Next day paid to refill it. Later in a rain storm realized wipers were terrible. The rest of the trip was air refills and caution due to wipers on rainy island. Notified attendant at drop off. Our reward..... we are responsible for the tire and administrative costs. I nor anyone i know will... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
I rented a car through Avis for a month which was fine. I found out I had a leak in the drivers side rear tire which my son-in-law filled for me. Approximately one week later the tire was low again and I didn't want to bother my son in law again so I called Avis which liked me to their roadside service. I reported to them the problem and sometime later someone showed up to fill the tire. It happened again about a week later, at which time I called Avis and they connected me to roadside assistance, who later showed up to put ... read more
Business response:
Regarding the aforementioned BBB case above, thank you for allowing us to address your concerns. We have reviewed your e-mail and notes from your case. Based on the information you provided and our internal investigation findings, we have refunded the $220.00 tire damage billed on your rental. The credit has been issued to your **** card on file, and it should post to the account within 3-5 business days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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