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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Prepaid for a rental car and my location was closed. Called customer service and they told me they would refund my money. Immediately got an email that would refund in 3-5 business days but charged me a 150.00 for cancellation that I had no control over. Horrible customer service. My self and my company will never use again.
Business response:
Regarding the aforementioned BBB complaint case above, thank you for allowing us to address your concerns. We have reviewed your Complaint and notes from your case. Our records show that Customer Service has processed a refund is a two-part transaction of $173.73 on 09/16/21, and then a $150.00 cancellation fee credited 09/17/21 for a total refund of $323.73. Once again, we apologize for any inconvenience you have experienced, and accordingly, we will be closing our case file. Thank you, Avis Budget Group Respon... read more
I wish I could leave a 0 stars. This company never has the car you see in the website!!! also customer service at Miami intl. airport is the worst! I had to wait 3 hours for a car that I didn't even want to! Also, the lady at the counter told me that they will refund the deposit but wasn't true! It has been three months that I rented the car and I haven't received the deposit and I wont received the deposit because they are charging extra fees!!!! I will never recommend this company ever again! Also, customer service never h... read more
Worst rental car experience EVER!!!! You charged my card $2,021.97 for a rental car from 9/01/21 to 09/03/21! Charge should be $353.01 per our agreement! Your customer service rep stated that there is no record of the car return on 09/03. I returned the car to Avis at Tyson McGhee airport in Alcoa, TN on 09/03 per my rental agreement and the lady working stated your system was down and could not issue a receipt at the time. She told me to call customer service to let them know the car was returned and to get a receipt. I... read more
Business response:
9/14/2021 Rental # ********* Dear Mr. ****, Thank you for contacting the ABG Executive Office. We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the billing issue you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for any inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to you. S... read more
Really wish I could leave 0 stars. I recently dropped off my rental car at the Sacramento Airport Avis office and left an important company key on the keychain. I get it, that's on me. I fill out a lost and found form online, but the L&F page hasn't been updated in over a week. Unable to wait ~30 days for a resolution, I tried to call the Sacramento office and get sent to a foreign call center that offers no help other than telling me to dial the same number that connected me to said call center in the first place. I ask to ... read more
If I could give this place negative stars I would. First off it doesn't say anywhere on their website that you must be over 25 to rent without a credit card. I reserved a rental and my card was charged $200 for the reservation. I go to the Orlando Florida airport to pickup the car only to be told by a rude employee I can't get the car and to just dispute the charge and ask for a refund. She in no way tried to help or find another solution. I called customer service to ask for a refund and was told I'd receive one in a... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Booked a reservation for the weekend. Wasn't notified until I arrived at Avis that there wasn't any vehicles available. In attempt to get my refund there is a 5-10 day reimbursement period. It's now has been 15days with no follow up. Each time i contact customer service, i was told to wait an additional 2-5 days. Once again, this was 15 business days ago. No refund has been granted. I never received a car yet my funds are being held.
Business response:
In regards to the aforementioned BBB complaint. We thank you for contacting our Avis regarding your rental experience. Avis is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Upon receipt of your inquiry i have communicated with our finance department and I have been informed that a refund of the full pr... read more
Price gouging at it's height!!!!!!! Trying to get a rental after the car was totaled in the flood on Thursday. Avis in Hicksville has economy cars. At 8am, today I was quoted 61.52 per day. At about 9:30 am the quote was about 72.00 a day. Supervisor hung up on me. At 10:45 the price was up to about 82 a day. A new supervisor said the prices can change at any second depending on availability and was also rude. The insurance company will only cover $50 a day. I thought the government was going after those companies price goug... read more
Overall a good experience: I had trouble checking in, long lines and few customer service representatives. However, Antonio from the Boston Logan International Airport went above and beyond the call of duty to help me check out. I will continue using Avis just because of him. I am also recommending Avis to friends and family because of Antonio. I am happy to have made your acquaintance Antonio, from ******! Thank you for your great customer service. I work for **************** and travel weekly, so I use Avis often. Thank Y... read more
Business response:
Thank you for contacting Avis Customer Care. We appreciate your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers, and it's always rewarding to hear kind words. Thanks again, Avis Budget Group Response Coordinator
Avis tried to charge an extra $800 for "dropping off" the car an hour and a half early and 3 miles away from the airport where I picked it up. One of their employees must have been following me, as the address given as the drop-off location was somewhat near where I was parked at that time. It took way too much effort to get the charges reversed, which delayed billing my client by a week. Also never got a corrected invoice. Worst of all is no recognition of the situation and not giving a hoot about what has got to be some di... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gro... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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