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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Although this particular Avis Budget office located on 3 South Tunnel road at the Asheville Mall in Asheville, NC has had complaints over the years about how horribly the staff treats their customers, there is one person in particular that I am complaining about. Her name is *************. She is listed as the agency operator/manager and has also been there for years. ************* was rude from the second my daughter and I walked into the office. She was not only extremely rude but very short with her answers and continuous... read more
Business response:
Dear Ms. *****, Your e-mail to the BBB has been forwarded to our office for review and reply. Let us begin by thanking you for your service. We would like to research the interaction you encountered with our employee further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. ... read more
Avis and I had a mix up and there were mistakes made on both sides, however, Avis is charging me $250. Not to mention, I just realized I wasn't really in their preferred program earning points, I have rented a few cars in the last 12 months and just realized I never went in and checked a box to earn points. When you sign up for preferred why would you not automatically earn the points. POOR Customer Service particularly in the FT MYERS AIRPORT location!
Business response:
8/19/2021 Rental # *********** Dear Ms. ******, Your review to the BBB has been forwarded to our office for review and reply. We have examined your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the key charge. A credit of $266.25 has been issued to your **************** account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your exp... read more
My brother was left stranded in Charlotte NC Monday August 16th 2021 at the Charlotte Douglas International Airport, 5489 Josh Birmingham Pkwy, Charlotte, NC 28208, United States. He had called ahead to rent a car, went through the process and was paid in full using his bank debit card (****************). He then took an **** from his rig (truck driver) to the airport Avis location to pick up his one-way rental so he could drive home. Upon arrival and check-in at Avis, the lady at the front went borderline ballistic on hi... read more
Business response:
8/23/2021 Dear Lincoln ******, Your review to the BBB has been forwarded to our team for review and reply. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your brother's rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
Avis tried to charge me $450.00 for a cleaning fee. My receipt that was given when I returned the car showed a charge of $477.00. This was fine. But when I looked at my **** charges on line, I saw that it was upped to $950.00. When I called about it, I was told that there was "pet hair and sand" in the car and that the car "had to be detailed." There was never a pet in the car so there was no pet hair, and the sand couldn't have totaled more than 1/2 teaspoon. I could have vacuumed the car out myself I'm less than 5 minutes.... read more
Business response:
8/18/2021 Avis case# ******** Rental # ********** Dear Ms. *****, Your review to the BBB has been forwarded to our team for reply. By way of explanation ABG takes pride in billing our clients accurately. We apologize that you were billed a cleaning fee in error. Our records indicated that the refund for the cleaning fee was processed to your **** account on August 13, 2021. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.... read more
Had to make a sudden change to a flight schedule last week and fly into Santa Barbara airport. After I made my flight change I logged onto my Avis app and rented a car to be picked up at the Santa Barbara airport. When our flight got in to the airport just before 7 PM we discovered that the Avis car rental counter was unoccupied. When we called the Avis customer service the person we spoke with informed us that the location was closed and that if we wanted a car we could come back the following morning. I explained to them t... read more
Business response:
8/17/2021 Dear Mr. *******, Your review to the BBB has been forwarded to our team for reply. We would like to research the issue you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
08.14.2021 - What a Horrible, Horrible experience I had with Avis! I rented a vehicle from Colorado Springs to drive to Aspen. The car literally stopped on the road 2x forcing me to pull over on the side of the mountain. There was very sketchy phone service and it was very unsafe and dangerous to be on the side of the road with no pull over lane. I stopped and called road side assistance and was on hold for 32 minutes. I was able to get the car far enough to the Aspen Airport Avis. The women at the counter was the rudest mos... read more
Business response:
8/17/2021 **************************************** Dear Ms. ******, Your review to the BBB has been forwarded to our team for reply. By way of explanation ABG takes pride in providing our clients with a seamless and professional rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions and coaching. Due to the inconvenience we discounted the rental. A cr... read more
Worst rental company ever. Never have vehicles even though they say that they confirmed its there. Then also have to wait 3 to 5 business days for return of funds after they false represent their vehicle availability. Worst experience ever do not recommend AVIS !!!
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can in... read more
Waited in line for over an hour while other competitors in the same airport were seemingly processing there customers efficiently! When I returned the car, I was told a receipt would be mailed to me within 3 business days and here it is a week later! I'll never use AVIS again nor will my employees! If there was a negative star, they would deserve it!
This was not a good experience at all. They should have said what the rules were prior to me showing up with my child. Instead once I got there they couldn't rent me a car but wanted to know things like what hotel I'm staying at or I need someone to come into the business and rent the car for me despite the fact that I'm out of town. I felt like I was being profiled. Wouldn't accept my form of payment but failed to work with me or tell me upfront over the phone. I think they pick who and how they are going to rent to.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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