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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
First time renting and last time, horrible experience. Booked way in advance, confirmation of car requested, payment was reserved. Arrived to Bakersfield airport not the car I reserved, would not accept my card I reserved with and run it as credit. Representative smirked at me and advised me if I was at convenience store or grocer my card would be accepted. I was appalled. My son had to use his card, same bank issued cards. Very unprofessional and disrespectful.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for the inconvenience you had encountered with one of our staff member. There is never a reason for any representative of Avis to be rude. Under all circumstances, our customers should be treated with respect and professionalism. We regret any breach of this standard made by the Avis representative. Please be assured that the District Manager over the area has been made aware of your experience, and they will ensure Avis customers are treated in the manner Avis e... read more
The EZ-Fuel policy is the worst policy. It is not a service to opt-out of when you pick up the car. If you drive less than 75 miles, you are charged a flat fee about twice the amount you pay in gas. Only way around it is to show a fuel receipt at drop off but if the people are late (return at 5:05 when open at 5) how are you expecting customers to get the fee removed. Customers...scrutinize your return receipt for hidden charges you are not told about up-front.
Business response:
Regarding the BBB as mentioned above, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. Our goal is for our services to meet our customers' needs consistently; We apologize that the EZ-Fuel policy is not favorable to you. The EZFuel is most beneficial to travelers who drive fewer than 75 miles; it saves time by not refilling the tank. If you refill the tank, present a receipt to counter or customer care, the charge wi... read more
The EZ-Fuel policy is the worst policy. It is not a service to opt-out of when you pick up the car. If you drive less than 75 miles, you are charged a flat fee about twice the amount you pay in gas. Only way around it is to show a fuel receipt at drop off but if the people are late (return at 5:05 when open at 5) how are you expecting customers to get the fee removed. Customers...scrutinize your return receipt for hidden charges you are not told about up-front.
Business response:
Regarding the BBB as mentioned above, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. Our goal is for our services to meet our customers' needs consistently; We apologize that the EZ-Fuel policy is not favorable to you. The EZFuel is most beneficial to travelers who drive fewer than 75 miles; it saves time by not refilling the tank. If you refill the tank, present a receipt to counter or customer care, the charge wi... read more
Working with Avis has been a complete nightmare. Not only did they cancel my reservation and leave me stranded at the Calgary Airport with no options to get to where I needed to go. They proceeded to charge me for a no show fee when they cancelled the reservation. When I tried to call they told me they were not responsible for the charge and I needed to call someone else. Absolute nightmare to do business with and will not ever use them in the future. Customer beware!
Business response:
Dear Mr. ******, Thank you for contacting ABG through the BBB . We have reached out to our Operations Manager concerning the issues you raised. They have advised us that we do not accept debit cards at time of checkout in Canada. Additionally in Canada we do not have access to Equifax and therefore cannot do any credit checks which is required to release a car with a debit card. We apologize that you were not made aware of this stipulation when you reserved your car through ******. The booking was not prepaid through... read more
Working with Avis has been a complete nightmare. Not only did they cancel my reservation and leave me stranded at the Calgary Airport with no options to get to where I needed to go. They proceeded to charge me for a no show fee when they cancelled the reservation. When I tried to call they told me they were not responsible for the charge and I needed to call someone else. Absolute nightmare to do business with and will not ever use them in the future. Customer beware!
Business response:
Dear Mr. ******, Thank you for contacting ABG through the BBB . We have reached out to our Operations Manager concerning the issues you raised. They have advised us that we do not accept debit cards at time of checkout in Canada. Additionally in Canada we do not have access to Equifax and therefore cannot do any credit checks which is required to release a car with a debit card. We apologize that you were not made aware of this stipulation when you reserved your car through ******. The booking was not prepaid through... read more
The absolute worst company to deal with... they will rip you off any chance they can get... Be careful!!!!
Business response:
Case XXXXXXXX Dear Mr./Ms. *** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. Once this complaint was received, we tried to cond... read more
The absolute worst company to deal with... they will rip you off any chance they can get... Be careful!!!!
Business response:
Case XXXXXXXX Dear Mr./Ms. *** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. Once this complaint was received, we tried to cond... read more
Company will rent out already damaged vehicles. They do not thoroughly inspect the vehicles when they get returned. I rented from the Bishops International Airport in Flint, MI in July. After about 30 minutes on the highway the small sun seemed to have some hesitation issues. Shortly a light came on the dash but we made it to our hotel destination. The next morning we got in the car and it started and within a couple minutes it started to die. We were able to turn around and coast into our hotel parking lot. I contacted cust... read more
Business response:
Monday, October 25, 2021 Dear Jennifer S*******, We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service lev... read more
Company will rent out already damaged vehicles. They do not thoroughly inspect the vehicles when they get returned. I rented from the Bishops International Airport in Flint, MI in July. After about 30 minutes on the highway the small sun seemed to have some hesitation issues. Shortly a light came on the dash but we made it to our hotel destination. The next morning we got in the car and it started and within a couple minutes it started to die. We were able to turn around and coast into our hotel parking lot. I contacted cust... read more
Business response:
Monday, October 25, 2021 Dear Jennifer S*******, We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service lev... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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