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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I booked a 1 day round trip rental through Avis Baltimore-Washington International Airport. However, when I called this morning to get my drop off location switched to a location closer to where I am staying I received the worst customer service I've ever experienced. The guy I was on the phone with had an attitude with me because he was having trouble looking up my information. He resorted to yelling at me through the phone instead of simply requesting politely for me to give the information slower and more clearly. I will ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have requested for the calls into our Customer Service to be reviewed to ensure any unprofessionalism is address appropriately. Also please note that one way rentals are always more expensive than round trip rentals, had the reservation been bo... read more
Would give 0 stars if possible! My experience with Avis today with some thing that really I thought was a joke at first and someone would jump out and say surprise you're on television I'll just give a quick synopsis... weekly prepaid car... show up at airport 10 minutes early no one there and door locked cannot find anyone anywhere finally a man walks by and says look on the door there may be a phone number I see the little note with a phone number call the phone number no answer leave a message 10 minutes later I get a c... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Customer service here is subpar. No clear information on how they charge you. Tell you you're being charged one price. Then only hold so much of that price, until they charge you a full price that you agreed to. All while holding funds after being paid in full and you can never get any help on the phone. I was given a vehicle that desperately needed tires, to the point when I went to return it, one went completely flat from dry rot and wear and tear. I will never rent with avis again. I will NEVER recommend this place or com... read more
Business response:
Dear Ms. *****, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group any difficulties experienced by a customer is a concern to us. We take pride in providing the customer with a well maintained vehicle. Feedback such as yours will aid us in our pursuit to become an industry leader. This being said, our transactional records indicate a system problem occurred when attempts were made to extend rental. Our system was unable to obtain an approval... read more
This is the third time I have rented with Avis, that had incorrect charges. This occurred at three different locations, so I have to think that there must be some corporate endorsement of the practice. The first two times, after receiving the receipt via email several days later, I noted that I was charged for gas, even though I returned the car with a full tank. i don't recall the first location; the second time was at Las Vegas Airport. Both times required calling and spending quite of bit of time in order to get the charg... read more
Business response:
Dear Mr. ***, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group we are disturbed whenever a customer has found some aspect of their rental experience less than satisfactory. We are striving to become an industry leader in service. By way of explanation, just as you probably are aware all business industries are being effected by the worker shortages. This being said, our operation at the Sacramento airport has been impacted, and we are worki... read more
I'm writing to dispute a charge that was wrongfully charged to our credit card. My husband and I rented a red KIA out of Barnstable Airport, from June 1-15. We made our reservation in Europe (The Netherlands) via ******** Cars. Car was paid upfront for 583 USD. Upon arrival at the Avis counter in Barnstable Airport, we had to wait for a half hour as the clerk was away from her post. When she arrived, we were already put-off because of having to wait for her for over half and hour. There was a line behind us waiting to be... read more
Business response:
Dear Mrs. ******, Thank you for your communication to the BBB about the experience with our Hyannis, MA rental office. Our records indicate on July 15th a monetary credit in the sum $751.32 USD currency has been submitted to ********** account number ending ********. We apologize for any error that may have occurred during the contract preparation at the time of check-out/pick-up. A report with your comments has been recorded and sent to responsible management team for the location to take action to prevent a r... read more
Avis customer service has been absolutely terrible. We rented a car only to have it break down prior to our destination. We were told that we would be compensated for us being stranded at Hoover dam. In 119° weather. I have talked to several people customer service and no one seems to know what they are doing. All I want is what was promised to me. I would not recommend Avis to anyone. It just stinks that I travel for work and I use Avis exclusively and I have been treated absolutely terribly.
Business response:
In regards to the aforementioned BBB complain, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement numb... read more
Avis CS, We are very unhappy with the service at the Avis Savannah,GA Airport location. We had a prepaid reservation on *********** made in March of 2021 for $770.40 and due to the extremely poor customer service we received and the 2 plus hours we waited to find out that there were no cars available that we had prepaid for, we cancelled our reservation. By standing in line for 2 hours our reservation time of 12:00pm noon past by 2 hrs and when we cancelled it was 2:17pm and the email stated we were not due a refund since... read more
Business response:
Dear Ms. ****, Thank you for your communication to the BBB about the experience with our Savannah, GA airport operation. On behalf of the entire Avis Budget Car Rental Group Inc. organization please accept my apology for the experience you have described. We appreciate your understanding about the impact the pandemic has had on our business. Please be assured we are working towards improving service to prevent a recurrence. This being said, a refund $770.40 has been submitted to the account that was used fo... read more
I have booked a car at a price of $ 1769.70 booking # ************** Upon receipt of the car, the employee confirmed this amount as final. I did not agree or choose any additional options. Further, a few days later I was stopped by the police and reprimanded about the expired registration of numbers and technical inspection. I also had problems with checking in and parking in the condominium, they did not let such a car into their territory. As a result, after several hours of calls to your company, they refused to bring m... read more
Business response:
Dear ******, Thank you for your communication to the BBB about your experience with our Honolulu, HI airport operation. On July 15th our records indicate that customer service department processed a monetary credit in the sum $246.23 USD to **** account number ending ********. We trust this credit achieves resolution with correcting the charges rendered. Regards, Executive Resolution Coordinator
CLASSIC BAIT AND SWITCH SCAM Rented a car from Avis online for $512. When I get to the airport counter at Hilton Head the bill shows $1462. I try to show the agent my confirmation email with the price I reserved but was rudely told I only read what the computer prints out. I ask to speak to a supervisor but none is available. My options are to return the car and be stranded at the airport or deal with it later. Great way to start my vacation. Go to my hotel and call customer service. After a 45 minute wait the agent says yo... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show our Social Media Team has already resolved the billing issues on your rental and a credit of $900.53 was issued to the card on file on July 12th 2021. Please allow up to 10 business days for this credit to post back to the card on... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 4:00 p.m.
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