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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I made a reservation for a hybrid car at BWI airport for 4 days. As I made my reservation, the base rate was shown as $407.69. When I got the confirmation (less than 1 minute later) the base rate was changed to $567.89. The increase was not due to taxes or extra fees. When those were added to the new base rate of $567.89, the total became $745.88. (And yes, of course, those same fees and taxes would have been added to the original base rate of $407.69.) There was no explanation of why the sudden increase in the base rate.... read more
Business response:
Avis Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As the reservation has since been canceled we are no longer able to confirm the error with the rate. If you have an active reservation we are happy to review it to ensure the rate is posting correctly... read more
As a AVIS Preferred Member I received less competitive price than the website. When I contacted AVIS customer service the service representative agree to adjust the price then his decision was overturned without any communication to me the member. Overall, the prices on the Preferred APP did not reflect the actual car rental estimate of $200.81 and I was charged $751 for a one-day rental which would have cost $349.00 if I booked the same car to the same locations using the website. AVIS has the ability to share accurate esti... read more
Business response:
Regarding the BBB, as mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already resolved this matter with our Customer Service Team. Thank you for allowing us to be of assistance to you. Accordingly, we are closing our case file. Sincerely, Avis Budget Group Response Coordinator
Absolutely horrible company. Criminal in the way they operate, should be held accountable.
Made a reservation 2 weeks ago. Showed up today and there is a handwritten sign saying: "Avis closed until further notice". Im one of several people who were unable to get my car because this location has no employees. I called Avis HQ and they assured me that I was mistaken and there really was a person there, despite my standing at the desk. Avis finally figured out that they had been renting cars to an unmanned location. Im currently arguing with them trying to get a refund, but avis wants me to go to the next nearest ren... read more
Business response:
Regarding the BBB, as mentioned above, thank you for allowing us to address your concerns about your experience with Avis Greenwood Village rental location. While we strive to give you the best service possible, it appears the rental site has not been too successful in handling the rental process in a fast and sufficient manner. There is no excuse for keeping a customer waiting, we pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. Please be assured that your experience was ... read more
Absolutely horrible company. Criminal in the way they operate, should be held accountable.
Made a reservation 2 weeks ago. Showed up today and there is a handwritten sign saying: "Avis closed until further notice". Im one of several people who were unable to get my car because this location has no employees. I called Avis HQ and they assured me that I was mistaken and there really was a person there, despite my standing at the desk. Avis finally figured out that they had been renting cars to an unmanned location. Im currently arguing with them trying to get a refund, but avis wants me to go to the next nearest ren... read more
Business response:
Regarding the BBB, as mentioned above, thank you for allowing us to address your concerns about your experience with Avis Greenwood Village rental location. While we strive to give you the best service possible, it appears the rental site has not been too successful in handling the rental process in a fast and sufficient manner. There is no excuse for keeping a customer waiting, we pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. Please be assured that your experience was ... read more
As a AVIS Preferred Member I received less competitive price than the website. When I contacted AVIS customer service the service representative agree to adjust the price then his decision was overturned without any communication to me the member. Overall, the prices on the Preferred APP did not reflect the actual car rental estimate of $200.81 and I was charged $751 for a one-day rental which would have cost $349.00 if I booked the same car to the same locations using the website. AVIS has the ability to share accurate esti... read more
Business response:
Regarding the BBB, as mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already resolved this matter with our Customer Service Team. Thank you for allowing us to be of assistance to you. Accordingly, we are closing our case file. Sincerely, Avis Budget Group Response Coordinator
I was overcharged $509; $255 each week which put my account in the negative. At the counter in Atlanta on courtland st they did not return the over charge which leaves my account negative. Two week later after the car was returned they charge me $220 for a tow that was not my fault the vechile had two flat tires. My account in now -708 all from Uber rental charges thru avis. But my bill is paid in full. Ridiculous
Business response:
Hi, To ensure we are researching the correct customer and rental agreement, please provide your original reservation or rental agreement number. Once received, we will gladly research your concerns. Regards, Heather E***** Budget Rent a Car of Atlanta
I have used Avis for years. Loved it...because there was never any problem with the car. This time, however, has made me decide to NEVER use Avis again! While traveling in England we rented a vehicle. We decided to purchase the $1000 cap on damages, which ended up being a good idea because on a very narrow road we got boxed incars on all sides and ended up scraping the front bumper. I consoled myself with the cap we had purchased (for more than 200 pounds). We brought it back, showed them what happened and how, they took pic... read more
Business response:
Dear Ms. ******* Thank you for your communication via BBB organization. We appreciate your taking the time to apprise the BBB of your report. On your behalf, we will engage our colleagues with the United Kingdom operations to review your file. You may anticipate a follow up to your inquiry within the next 10 business days. Your continued patience is appreciated Executive Resolution Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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