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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
If I could give this place negative stars I would. First off it doesn't say anywhere on their website that you must be over 25 to rent without a credit card. I reserved a rental and my card was charged $200 for the reservation. I go to the Orlando Florida airport to pickup the car only to be told by a rude employee I can't get the car and to just dispute the charge and ask for a refund. She in no way tried to help or find another solution. I called customer service to ask for a refund and was told I'd receive one in a... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Price gouging at it's height!!!!!!! Trying to get a rental after the car was totaled in the flood on Thursday. Avis in Hicksville has economy cars. At 8am, today I was quoted 61.52 per day. At about 9:30 am the quote was about 72.00 a day. Supervisor hung up on me. At 10:45 the price was up to about 82 a day. A new supervisor said the prices can change at any second depending on availability and was also rude. The insurance company will only cover $50 a day. I thought the government was going after those companies price goug... read more
Booked a reservation for the weekend. Wasn't notified until I arrived at Avis that there wasn't any vehicles available. In attempt to get my refund there is a 5-10 day reimbursement period. It's now has been 15days with no follow up. Each time i contact customer service, i was told to wait an additional 2-5 days. Once again, this was 15 business days ago. No refund has been granted. I never received a car yet my funds are being held.
Business response:
In regards to the aforementioned BBB complaint. We thank you for contacting our Avis regarding your rental experience. Avis is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Upon receipt of your inquiry i have communicated with our finance department and I have been informed that a refund of the full pr... read more
Booked a reservation for the weekend. Wasn't notified until I arrived at Avis that there wasn't any vehicles available. In attempt to get my refund there is a 5-10 day reimbursement period. It's now has been 15days with no follow up. Each time i contact customer service, i was told to wait an additional 2-5 days. Once again, this was 15 business days ago. No refund has been granted. I never received a car yet my funds are being held.
Business response:
In regards to the aforementioned BBB complaint. We thank you for contacting our Avis regarding your rental experience. Avis is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Upon receipt of your inquiry i have communicated with our finance department and I have been informed that a refund of the full pr... read more
Price gouging at it's height!!!!!!! Trying to get a rental after the car was totaled in the flood on Thursday. Avis in Hicksville has economy cars. At 8am, today I was quoted 61.52 per day. At about 9:30 am the quote was about 72.00 a day. Supervisor hung up on me. At 10:45 the price was up to about 82 a day. A new supervisor said the prices can change at any second depending on availability and was also rude. The insurance company will only cover $50 a day. I thought the government was going after those companies price goug... read more
Avis tried to charge an extra $800 for "dropping off" the car an hour and a half early and 3 miles away from the airport where I picked it up. One of their employees must have been following me, as the address given as the drop-off location was somewhat near where I was parked at that time. It took way too much effort to get the charges reversed, which delayed billing my client by a week. Also never got a corrected invoice. Worst of all is no recognition of the situation and not giving a hoot about what has got to be some di... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gro... read more
Overall a good experience: I had trouble checking in, long lines and few customer service representatives. However, Antonio from the Boston Logan International Airport went above and beyond the call of duty to help me check out. I will continue using Avis just because of him. I am also recommending Avis to friends and family because of Antonio. I am happy to have made your acquaintance Antonio, from ******! Thank you for your great customer service. I work for **************** and travel weekly, so I use Avis often. Thank Y... read more
Business response:
Thank you for contacting Avis Customer Care. We appreciate your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers, and it's always rewarding to hear kind words. Thanks again, Avis Budget Group Response Coordinator
Overall a good experience: I had trouble checking in, long lines and few customer service representatives. However, Antonio from the Boston Logan International Airport went above and beyond the call of duty to help me check out. I will continue using Avis just because of him. I am also recommending Avis to friends and family because of Antonio. I am happy to have made your acquaintance Antonio, from ******! Thank you for your great customer service. I work for **************** and travel weekly, so I use Avis often. Thank Y... read more
Business response:
Thank you for contacting Avis Customer Care. We appreciate your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers, and it's always rewarding to hear kind words. Thanks again, Avis Budget Group Response Coordinator
Avis tried to charge an extra $800 for "dropping off" the car an hour and a half early and 3 miles away from the airport where I picked it up. One of their employees must have been following me, as the address given as the drop-off location was somewhat near where I was parked at that time. It took way too much effort to get the charges reversed, which delayed billing my client by a week. Also never got a corrected invoice. Worst of all is no recognition of the situation and not giving a hoot about what has got to be some di... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gro... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
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