This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
We rented a vehicle for 6 days while on vacation at the end our vacation we refueled the vehicle completely before returning the vehicle as agreed upon. We get home to find out we're being charged for not refueling the vehicle so we called and they said they didn't charge us $140 fee and that our travel agency did which we knew wasn't the case so we continued to find out what the charge was and were told we didn't completely fill the vehicle. We send bank statements to provide proof of the gas we put to the vehicle and now t... read more
Business response:
In regards to the aforementioned BBB complaint, We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. After reviewing your information and our records carefully our records revealed that you contacted our customer service department on June 23, 2021 regarding this inquiry and the refueling charge was removed from your rental contract, and we had credited the amount of $143.98 to your **** credit card ending in **** that was used at rental. Based on this inf... read more
I am only writing this because I want to see AVIS improve and prosper: I just called Avis and the 1st rep I got just sounded like she did not want to answer the phone; she was not overtly rude , however I could hear covert frustration her voice...and I wanted was some infio ---I called back again and talk to a rep that talked so fast that he sounded like a used car salesman. Again, not overtly rude but he did not express any semblance of customer friendliness. This is the kind of customer service that brings down a company. ... read more
Business response:
In regards to the aforementioned BBB complaint, we thank for contacting us regarding your rental experience. Avis/Budget is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. While your experience with our customer service team has been less then satisfactory there is good that can come of this it in regard... read more
I am only writing this because I want to see AVIS improve and prosper: I just called Avis and the 1st rep I got just sounded like she did not want to answer the phone; she was not overtly rude , however I could hear covert frustration her voice...and I wanted was some infio ---I called back again and talk to a rep that talked so fast that he sounded like a used car salesman. Again, not overtly rude but he did not express any semblance of customer friendliness. This is the kind of customer service that brings down a company. ... read more
Business response:
In regards to the aforementioned BBB complaint, we thank for contacting us regarding your rental experience. Avis/Budget is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. While your experience with our customer service team has been less then satisfactory there is good that can come of this it in regard... read more
I have booked a car at a price of $ 1321,75$ booking # ************** Upon receipt of the car, the employee confirmed this amount as final. I did not agree or choose any additional options. When I picked up the car, I told the manager that I do not need any additional services! Also, I do not need their RSN and I want the rental amount to be the one specified in the $ contract 1321$. The manager assured me that this amount is final and nothing else will be charged. I recorded all this on video in order to have proof! I beli... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and the Roadside Safety Net in the amount of $109.50. Please allow the credit to post to the credit account on file within 5-7 business days. Thank you for allowing us to be of a... read more
I have booked a car at a price of $ 1321,75$ booking # ************** Upon receipt of the car, the employee confirmed this amount as final. I did not agree or choose any additional options. When I picked up the car, I told the manager that I do not need any additional services! Also, I do not need their RSN and I want the rental amount to be the one specified in the $ contract 1321$. The manager assured me that this amount is final and nothing else will be charged. I recorded all this on video in order to have proof! I beli... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and the Roadside Safety Net in the amount of $109.50. Please allow the credit to post to the credit account on file within 5-7 business days. Thank you for allowing us to be of a... read more
First issue with Avis was their reluctance to refund the difference for paying for a full sized car but receiving only a compact car. They refunded only $12 for a 5 day rental. Second issue was their attempt to charge is an additional $146 upon the cars return which we only noticed on our credit card statement. They quickly refunded the $146 in 3 separate credits (why 3 credits???). They also never explained the $146 charge. We attempted to resolve our initial dispute with them through the Avis portal and they would often re... read more
Business response:
8/23/2021 Avis case# ******** Rental # ********** Dear Ms. ****, Your review to the BBB has been forwarded to our team for reply. We have examined your rental and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard . Our Customer Service Team applied their discounts to compensate for the smaller car you received than what had been confirmed. We found the additional charge of $146.00 refl... read more
First issue with Avis was their reluctance to refund the difference for paying for a full sized car but receiving only a compact car. They refunded only $12 for a 5 day rental. Second issue was their attempt to charge is an additional $146 upon the cars return which we only noticed on our credit card statement. They quickly refunded the $146 in 3 separate credits (why 3 credits???). They also never explained the $146 charge. We attempted to resolve our initial dispute with them through the Avis portal and they would often re... read more
Business response:
8/23/2021 Avis case# ******** Rental # ********** Dear Ms. ****, Your review to the BBB has been forwarded to our team for reply. We have examined your rental and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard . Our Customer Service Team applied their discounts to compensate for the smaller car you received than what had been confirmed. We found the additional charge of $146.00 refl... read more
zero stars. I lost a wallet in a rental car and have spent 4 DAYS trying to speak to a human about it, after following all of their automated prompts (filing a lost claim, etc). I've received no help and spent hours on the phone with them. horrible customer service.
Business response:
8/23/2021 ********************************** Dear Mr. ********, Your review to the BBB has been forwarded to our team for investigation. We have examined your rental and notes from your case. We have contacted the Operations Manager to investigate the lost and found issue you raised. When we have received a response from their office we will advise you of the resolution. We apologize for any inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the oppo... read more
zero stars. I lost a wallet in a rental car and have spent 4 DAYS trying to speak to a human about it, after following all of their automated prompts (filing a lost claim, etc). I've received no help and spent hours on the phone with them. horrible customer service.
Business response:
8/23/2021 ********************************** Dear Mr. ********, Your review to the BBB has been forwarded to our team for investigation. We have examined your rental and notes from your case. We have contacted the Operations Manager to investigate the lost and found issue you raised. When we have received a response from their office we will advise you of the resolution. We apologize for any inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the oppo... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com