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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Absolutely horrible experience with Avis, if i could give them ZERO stars i would. I have never had any issues when renting a vehicle. I have rented from MULTIPLE rental companies prior to Avis and Avis was the ONLY company i am running into an issue with. I rented a vehicle from Avis for memorial day weekend in FL and everything went fine until i returned the vehicle in the SAME CONDITION I RENTED IT and even received a text message notification from Avis that same day stating that the vehicle was checked in and no issues w... read more
Business response:
********************************************************** Dear Mr./Ms. ***, Thank you for contacting the executive office for Avis Budget Car Rental Group Inc. we are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. At Avis Budget Group we take pride in providing our customers with well-maintained vehicles. We value our customers and recognize that travel can sometimes result in some frustrating experiences. Being c... read more
i rented a car at the Avis Denver International Airport site. i was told it would be a additional 13.xx to add my daughter's drivers license per day. he then offered me a upgrade car instead.... saying it would come out about the same. It was 1 am after a 4 hour flight delay. i said ok. it ended up being more. their upsale tactics worked.... then when i returned the car, there was a avis worker directing where to park. he stood there as we scrambled to grab our luggage. i felt pressured to hurry. forgetting to check the back... read more
From pick up to drop off, this was a nightmare. I Customer service was very un helpful. The 1st car they tried to give us was filthy. The one we got needed new tires and an alignment. the loction on Cobb Pkwy. in kennesaw Ga. was very un professional and the clerk was clue less as to what he was doing, furthermore there is never a manger present. the worst part is the credit card had to match the license of the person picking up the car.. My card was suppose to be refunded the $850 because my daughters card was immediately c... read more
Business response:
Regarding the BBB CASE mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Horrible Experience I had rented a car from them and the first car the shocks on the car was bad. Went to trade the car in and I was given a dirt car. I told one of the employees. They told me just to take pictures of it and go so I did. When I was driving it I started to have an allergic reaction, because of animal hair in the car. I couldn't do anything about at the time so the next day I took it back and my face was swollen. Then gave me a new car and only took $50 off of my total bill. Then two weeks later I get hit with... read more
I rented a car in chicago at midway airport. Not 1 avis rep around to walk around the car with. It had some dents and was very dirty. I used this car for 5 days and I am the only person that drove it. When we got out of chicago and on the highway, the car had a front end vibration. Upon returning the car, there was one avis rep and she was so busy she would not take the time to talk to me Told me just to leave the car and go. 1 month later I get a letter informing me they are charging my C.C. $900. dollars for tire and wheel... read more
Business response:
In regard to the BBB, as mentioned above, case file. Please accept our apologies for any inconvenience, and we appreciate the opportunity to address your concerns We understand that you are disputing damage charges; therefore, we have forwarded this to the Chicago Midway Intl Airport Operational Manager so that we can investigate this internally. Once they have investigated this matter, they will forward it along to you. Again, we apologize for the inconvenience this matter has caused and appreciate your patience duri... read more
I rent a car in Seattle airport. (**********) Service was good and fast. When we returned a car we had small negative impact from unfriendly stuff in the parking area. But after one week I received a letter that they charge for Cleaning Service to our vehicle, due to smoke odor! I immediately call to Customer Care. After very short waiting time, I explain that it is very strange situation when never smoking person should be charged for clean service after smoke odor in the new car. Representative Tina, that pick up my call, ... read more
Business response:
Thank you for your comments. Avis takes great pride in providing dependable cars and attentive service at great prices. Your feedback is extremely important to us, and we hope that you continue to consider Avis for your future car rental needs. Sincerely, Avis Budget Group Response Coordinator
I would do ZERO stars if i could. I've had nothing but issues with Avis from the beginning of my trip to San Francisco. It all started when I went to book. It changed my days when I accepted. Then I called and said I need to add the day back It took away. They said ok and charged me more than their website said. I said no, it is less on ur site. They said prove it. I sent screen shots. They said ok well we will take it off when u come in to rent. I said ok. I came in. They proceeded to charge me 250 for a deposit that was no... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that we did submit the credit of $77.96 on June 13th 2021 and advised you to allow 7-10 business days for processing. We are still within that time frame, if the credit has not posted after 10 business days we can investigate addi... read more
I recently had a rental with Avis(Denver International) from 6/7 through 6/9. I picked up the car at 1:47 pm on Monday and dropped it off by 9:15 am on Wednesday. I also got a paper receipt with my rental terms and dates. My flight was at 10:35 am Wednesday (6/9). When I got there, I lined up behind other vehicles in the return line and asked the lady checking the cars if there anything I needed to do. Even asked about giving my gas receipt. She said I was good, and she had already scanned the car. Also told me I'd be receiv... read more
Business response:
Dear Ms. ****, Thank you for your communication to the BBB about your experience with our Avis Budget Group Denver airport operation. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We apologize for an error in processing your check-in/return time accurately. A monetary credit in the sum $1086.55 will be submitted to your ******** Card account ending ********. Please allow five business days for the credit to post. We appr... read more
This company is the worst about calling texting or e-mailing their customers back. If you get someone on line after waiting an hour then they put you back on hold and never come back to you especially if they know you have a problem. Rented a suv for 4 days suv was infested with big black ants. My Granddaughter is allergic to their bites. It was so bad that my Granddaughter did not want to Go nowhere. So we missed out on places we was to go to due to this. I will definitely go back to enterprise rental. They have always took... read more
Business response:
Dear Ms. *******, Thank you for the report you filed with the BBB about your experience with our Orlando airport operation. At Avis Budget Group we pride ourselves in providing a clean well maintained vehicle. A report such as yours is disturbing to us, and we apologize that the vehicle you were assigned had ants. We are aware that in climates/environments such as Florida insects in particular ants are a known problem. Avis Budget Group is constantly looking at ways to prevent the disturbance of these insects includi... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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