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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I will never rent from Avis Rental 5911 Blair Rd Washington, Dc 20011. The Manager/ Owner Mr. ***** (he told me he's the owner/manager of this location and another location in silver spring) has been taking money from all of my accounts illegally. He also tried to make a fraud claim on a vehicle that he rented to me that was already damaged and he tried to later blame me for. I would sign a contract agree to one payment amount and ***** would randomly change amount to something higher the we agreed on. Then he would fraudful... read more
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. So that we may review your concerns additional please provide the date and time that you returned the vehicle. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Av... read more
I booked a car with them through *******. They confirmed the reservation and allowed me to prepay. When I showed up at the designated time, they said they didn't have any cars at their location on Courtland Street in Atlanta, or at their other Atlanta location at Hartsfield Jackson Airport. They were unfriendly, unsympathetic, and unwilling to help me find an alternative.
I'm extremely disappointed with my Avis car rental experience and believe they practiced "bait and switch". When I reserved the car, I was given an estimate of $587.26 (base rate and taxes/fees). When I picked up the car, there were significant additional charges and the agent explained that these were automatic and would be adjusted upon return of the rental. After the return, I received a receipt for $790.86! Over the course of a month, I spent several hours on the phone to dispute the following faulty charges. The base ra... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that the vehicle you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I booked a car with them through *******. They confirmed the reservation and allowed me to prepay. When I showed up at the designated time, they said they didn't have any cars at their location on Courtland Street in Atlanta, or at their other Atlanta location at Hartsfield Jackson Airport. They were unfriendly, unsympathetic, and unwilling to help me find an alternative.
THREE BROKEN VEHICLES On August 1, 2021 I picked up and SUV at the Louisville airport. The service desk did not follow covid guidelines at all, and did not adhere to their "Avis safety pledge" sign standing in front of their checkout window. This made me very uncomfortable. After an hour waiting in line I went to the parking garage to pick up my vehicle. It immediately had a check engine light one. I informed the employee there in the garage and had to go back into the airport and wait in line to get another vehicle. I also ... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint. What you experienced is unusual, and we are extremely disappointed that the vehicles you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I'm extremely disappointed with my Avis car rental experience and believe they practiced "bait and switch". When I reserved the car, I was given an estimate of $587.26 (base rate and taxes/fees). When I picked up the car, there were significant additional charges and the agent explained that these were automatic and would be adjusted upon return of the rental. After the return, I received a receipt for $790.86! Over the course of a month, I spent several hours on the phone to dispute the following faulty charges. The base ra... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that the vehicle you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I rented a car with my 16 year old son while in Vegas used maybe 30 miles. The guy at the counter added insurance even though I declined and made it seem like it was declined because he said "Well, if anything happens to car it's your fault". They don't print the agreements you know cause of COVID which seems like the perfect opportunity for a fraudulent employee to add items even though you decline. I have great insurance why would I add? Will never use again.
Business response:
Case ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. By way of explanatio... read more
I rented a car with my 16 year old son while in Vegas used maybe 30 miles. The guy at the counter added insurance even though I declined and made it seem like it was declined because he said "Well, if anything happens to car it's your fault". They don't print the agreements you know cause of COVID which seems like the perfect opportunity for a fraudulent employee to add items even though you decline. I have great insurance why would I add? Will never use again.
Business response:
Case ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. By way of explanatio... read more
I made a reservation for a hybrid car at BWI airport for 4 days. As I made my reservation, the base rate was shown as $407.69. When I got the confirmation (less than 1 minute later) the base rate was changed to $567.89. The increase was not due to taxes or extra fees. When those were added to the new base rate of $567.89, the total became $745.88. (And yes, of course, those same fees and taxes would have been added to the original base rate of $407.69.) There was no explanation of why the sudden increase in the base rate.... read more
Business response:
Avis Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As the reservation has since been canceled we are no longer able to confirm the error with the rate. If you have an active reservation we are happy to review it to ensure the rate is posting correctly... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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