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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
For about 8 years, I have had a great business relationship with Avis. They always came through for me when I needed a car for my vacations or emergencies when I had no credit card. That all stopped last year when I was trying to rent a vehicle with them when my car was wrecked. They seemed to have started a deposit policy that causes a huge conflict with the customer. I did not even know of the deposit policy because it was never enforced during my years of using them. I successfully rented a car one week and then the very ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Booked a car at the Denver Airport AVIS and prepaid weeks in advance. Upon arrival to pick up the car, the customer service lady said she had no access to look up my avis number to attach it to the reservation. She informed me I would have to go to a different building in order to have them search. I said no, we have to be somewhere and cannot afford waiting in another line over 30 people deep. Further, they did not have the car available that we reserved. They gave us a similar car. Once we got out to the car, it was not cl... read more
I had a family vacation trip to Orlando in July. They rent me a damage car(battery dead) they send me an assistant and replaced my old car for a different one, there they was amazing, but here come the "funny" thing. After almost two week they charge me for the different of bill... $63 and some change,,, difference of what?? They are supposed to reimburse at least a day of my rent that I loosed of my vacations, dealing with them looking forward to resolve a problem they know exist, and they denied they know. (supposed the ca... read more
Business response:
Regarding the BBB, as mentioned above, complaint, thank you for allowing us to address your concerns. We apologize for the issue you had to resolve this matter with the counter and with customer service. To fix this, we have adjusted your bill to reflect the correct return date. The over-payment of $63.17 has been issued to the **** card on file. The credit should post to your account within 5-7 business days. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate ... read more
Scammers even when you prepay! Rented a Mustang or similar and added insurance, SC driving. Prepaid $176 for one day, was charged $507 after I requested to bring the car back a few hours later since my flight was delayed, was feeling great and I could stay in my hotel. I was asked if I purchase insurance and said yes, was told no problem as long as I had it back by 4pm. Had it back by 3:32 and attempting to deal with them has been a NIGHTMARE! I always use **********, but they were out of short term cars. NEVER AGAIN! I'm no... read more
Business response:
Concerning the BBB mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already reached out to the Customer Care Department and two credits were issued to the ********** on file. On July 23, 2021, $234.65 and an additional credit of $75.47 on July 24, 2021. Would you please allow the credit to post to th... read more
First time renting with Avis, and last time. Had a flat tire on the highway, and there was no spare provided. Called Avis customer support, was told our options were to have the car towed and get transportation to the airport to get it replaced, or wait 4-6 hours for roadside assistance to fix the tire. Considering we didn't want to be sitting in 95° Knoxville on the side of the road, not to mention waiting until after dark for assistance, we opted for towing. Welp, when we returned the car we found that we were charged $22... read more
Business response:
7/24/2021 Dear Cameron R., Your file referenced above has been brought to the attention of the ABG Executive Office. We appreciate you taking the time to complete the review. We would like to review the issues you raised with our Operations Manager. Can you provide us with your rental number to begin this process. We look forward to your reply to begin the resolution process. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator
I do travel frequently for business. In fact, my travel percentage is 75% of the year. I have never come across with something what I have experienced yesterday ( 07/20/2021 )at Atlanta airport. My flight landed right on time a little after noon and when I showed up to Avis counter, I saw at least 200 people before me. I was curious and had no clue why I have to go through this. I realized soon that the counter is almost empty, out of 12 computer ( estimated ), there had been 3 folks who are doing the " work " at their own p... read more
Business response:
Dear *************, Thank you for contacting the ABG Executive Office. We have reviewed your e-mail. We would like to review the issues you raised with our Operations Manager. Can you provide us with your reservation number and rental number to begin this process ? We apologize for the inconvenience this has caused. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator .
On line experience cost me an extra $2200!! Had to get my credit card company to refund the difference. For Rental Agreement number #*********, I had to change my drop off location from Minneapolis to Washington DC. I was quoted an extra $260 through the online web flow, for changing the location. I was totally fine with that. When I dropped off the car, they charged me an extra $2200, due to a .99 cent charge per mile, that they claim was due to my drop off location change. I even sent them a screen shot of the SAME scenari... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental was booked using a discount code for your company. Part of the agreement we have with your company states that on way rentals there maybe a mileage charge. However, in an effort to reflect our concerns and to promo... read more
After a wonderful initial experience with Avis, we are completely disappointed with their customer service and additional fees. We were charged an added fee for insurance we did not ask for. The customer service representative was incredibly rude when we disputed it by phone. Then two weeks later, we received notice that we were charged $450 for a heavy smoke smell. This is impossible. My husband and I are not smokers and have never touched cigarettes or anything like it. The photos they provided as evidence are ludicrous, c... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
Not reliable at all! Booked and paid for a vehicle March 15 for our vacation July 10,2021. Received a text and email from Avis confirming our reservation a couple days before our pick up, but the day I was supposed to pick up vehicle they called informing me they didn't have a vehicle for me Had to take two vehicles- 2 adults and 4 children. It was too late to cancel our reservations. We would have been charged for all of the days of our hotel reservations. Very crappy on Avis' part!!! Will never use again or recommend to an... read more
Business response:
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We do apologize that we did not have the requested vehicle class. Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, or another class of vehicle to meet your ne... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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