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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Under no circumstances should you ever rent from this company. I was told upon arrival that there was no car for me and the gentleman behind the counter made zero, and I mean zero, effort to rectify the situation. After spending 45 minutes on the phone with customer service they instructed me to rent a car from a separate company with reimbursement of the difference to follow. I followed up with their customer service with all of the requested info to receive the refund and have waited a month for a response. Today I receive... read more
Business response:
Dear Ms. ******, Your communication has reached the executive office for Avis Budget Car Rental Group Inc. On behalf of the entire organization, please accept my apologies on two fronts: Firstly, not receiving the car class you reserved Secondly, for the time it has taken us to respond to your report to the BBB For the accuracy of our report please provide the following details: a) city of pick-up b) date of pick-up c) reservation/confirmation number d) receipt of charges from the competitor you rente... read more
Disappointed. On Saturday, August 7 I picked up a Car From Budget in Detroit DTW. A month early I had booked the car online from Budget and asked for an economy (lower priced) car. When I got to the counter, there was no Budget counter, there Was only Avis. There also no Payless, but Avis advertises under one umbrella for Avis-Budget-Payless. But it's really AVIS. The waiting room space was smaller than I remember, and I also remember the last time I rented a car, there was a kiosk where you could talk live with a reservatio... read more
Business response:
8/11/2021 Dear *********, Thank you for your review concerning your Budget rental. We would like to review your inquiry further with our Operations Manager. Can you provide us with your reservation number and rental number to begin this process? We apologize for the inconvenience this matter has caused. We look forward to your reply to assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Budget Response Coordinator . Sincerely,
Initially came to post about my horrific experience with Avis and decided to also read what others are experiencing. Wow! Avis, what is going on? Do you need money so badly that you are willing to defraud your customers to get it? Looks like you are using many of the same tactics over and over again - the hustle you tried to pull on me is the full tank one. This is unbelievable! And coming from such a well established company... I feel lucky that Avis only tried to scam $35 from me. I read about so many more grievous grifts ... read more
Business response:
8/11/2021 Dear Ms. *******, Your review of your Avis rental has been forwarded to the Executive Office. By way of explanation ABG takes pride in billing our clients accurately. We apologize that this did not occur on the rental to which you mentioned. We are pleased that your bank was able to correct the billing error. At the same time we would like the rental number in question so we can reach out to the appropriate manager for coaching. We look forward to receiving your reply with this information. . Thank yo... read more
Awful. Rented in Moneray ca and asked employee to change my return location from Sonoma to San Fransisco. He told me not to worry, just return the car to San Fran , no big deal. I just got charged a change fee of $1000.00!! Called Avis and they said why did you trust what someone said , should have gotten it in writing.
Business response:
In regards to the aforementioned BBB complaint, you confirmed your reservation to pick up your vehicle at the Monterey Airport and to return the vehicle to the Santa Rosa Airport at an assigned rate. By way of explanation the one way fee for returning the vehicle to an alternative location is due to the fact that Avis manages its fleet at the local level often using the nearest airport as a distribution hub for outlying facilities in the area. When the vehicle is taken one way Avis incurs a material cost in retrieving the... read more
Got ripped off. Cancelled my reservation - they told me they are keeping ALL my money, $250!!! When I asked how you can charge for a service without rendering it, I was told "It's called commitment, sir! You gave us a commitment!" Rude customer service, high rates. TERRIBLE EXPERIENCE!! NEVER RENT FROM AVIS!!!!
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
The car was not clean. Goldfish and crumbs throughout the car and under the seats. A full pack of crackers from a flight still in the car. Not to mention we didn't even take the car on our planned trip because supposedly there is a stipulation that you cannot drive the rental across the Mississippi River or it is a 250 dollar charge. I do not see this listed in the terms and conditions. I have never had this come up in the past and quite disappointed that I could not get a refund as the car sat in the driveway. We couldn't e... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
We booked our reservation at the Denver airport (8/1-8/5 2021) almost 2 months in advance. When we arrived, our vehicle wasn't available. We were offered a vehicle with a $30 upgrade (with tax and fees over $200 unexpected fee) We accepted it so we could move on with our trip. True, the vehicle was great, but they should of ate the upgrade cost because it was their fault, not ours.
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Do not use them!!! Not BBB certified. Car broke down in the driveway. It took 10 plus hours just to get ahold of a representative. During this time my calls would get answered by actual people and then I would be hung up on. The car had to be towed away. The tow truck took 6 hours to get to us. What if we were stuck on the side of the road. Not even the emergency roadside assistants number would answer us. When we finally went to exchange the car. The car we were given was smoked in heavily ash all over the chairs, dash, car... read more
After being forced to take an SUV when I had booked a car, the rear tire pressure light came on 15 miles from the rental facility, when I checked the tire it had only 20psi in it. The next day I was stopped at a light when a woman pulled up next to me to tell me my muffler was bouncing around. It had broken off on one side and so I had to tie it up with wire so I could drive the car. I was on the phone for 2 hours over 2 days and never got the problem resolved, just kept getting transferred from one person to another and no ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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