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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I have used Avis for years. Loved it...because there was never any problem with the car. This time, however, has made me decide to NEVER use Avis again! While traveling in England we rented a vehicle. We decided to purchase the $1000 cap on damages, which ended up being a good idea because on a very narrow road we got boxed incars on all sides and ended up scraping the front bumper. I consoled myself with the cap we had purchased (for more than 200 pounds). We brought it back, showed them what happened and how, they took pic... read more
Business response:
Dear Ms. ******* Thank you for your communication via BBB organization. We appreciate your taking the time to apprise the BBB of your report. On your behalf, we will engage our colleagues with the United Kingdom operations to review your file. You may anticipate a follow up to your inquiry within the next 10 business days. Your continued patience is appreciated Executive Resolution Coordinator
I was overcharged $509; $255 each week which put my account in the negative. At the counter in Atlanta on courtland st they did not return the over charge which leaves my account negative. Two week later after the car was returned they charge me $220 for a tow that was not my fault the vechile had two flat tires. My account in now -708 all from Uber rental charges thru avis. But my bill is paid in full. Ridiculous
Business response:
Hi, To ensure we are researching the correct customer and rental agreement, please provide your original reservation or rental agreement number. Once received, we will gladly research your concerns. Regards, Heather E***** Budget Rent a Car of Atlanta
Deceptive practices. I reserved a car at the Denver Airport. The Web site baited me in to pre-paying, so I pushed the pre-pay button. The next day I learned I was being picked up so I tried to cancel my reservation and was told I would be charged $50 because I pre-paid. I spoke with a customer support supervisor who said the charge is due because it was clearly stated in the terms and conditions. That is not the case. In order to see the additional charge associated with pre-payment you must follow a link to the terms and co... read more
Business response:
Regarding the BBB complaint mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budg... read more
Deceptive practices. I reserved a car at the Denver Airport. The Web site baited me in to pre-paying, so I pushed the pre-pay button. The next day I learned I was being picked up so I tried to cancel my reservation and was told I would be charged $50 because I pre-paid. I spoke with a customer support supervisor who said the charge is due because it was clearly stated in the terms and conditions. That is not the case. In order to see the additional charge associated with pre-payment you must follow a link to the terms and co... read more
Business response:
Regarding the BBB complaint mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budg... read more
Had a rental reservation at PIT for 2 days from 10/24 - 10/26. Found out the plane was going to be delayed early on 10/24. I contacted Avis customer service to advise them, I was told to contact the airport desk directly, but there was no option to do so. I repeatedly tried to contact the local desk but each time I was redirected to the call center. Finally, a rep told me my reservation would be updated to let the local desk know about my flight. I asked if I would have a car available, I was told the local desk would stay o... read more
Business response:
In regard to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. By way of explanation, ABG takes pride in providing our customers with a seamless rental experience. We apologize for the difficulties you encountered in contacting our local office for information. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Again, we apologize for the inconvenience, and we thank you for repo... read more
Had a rental reservation at PIT for 2 days from 10/24 - 10/26. Found out the plane was going to be delayed early on 10/24. I contacted Avis customer service to advise them, I was told to contact the airport desk directly, but there was no option to do so. I repeatedly tried to contact the local desk but each time I was redirected to the call center. Finally, a rep told me my reservation would be updated to let the local desk know about my flight. I asked if I would have a car available, I was told the local desk would stay o... read more
Business response:
In regard to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. By way of explanation, ABG takes pride in providing our customers with a seamless rental experience. We apologize for the difficulties you encountered in contacting our local office for information. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Again, we apologize for the inconvenience, and we thank you for repo... read more
Mistake after mistake, with the reservation process, the vehicle itself, billing, a $2,000 overcharge, the refund, and customer service. An almost comically poor experience at every stage.
Business response:
Dear Mr. ****** Thank you for your communication to the BBB. At Avis Budget Group we are disappointed to learn whenever a customer has negative feedback to convey about their rental experience. Please provide the below requested additional details if you would like for your rental charges rendered to be reviewed. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number Awaiting your reply Executive Resolution Coordinator
Mistake after mistake, with the reservation process, the vehicle itself, billing, a $2,000 overcharge, the refund, and customer service. An almost comically poor experience at every stage.
Business response:
Dear Mr. ****** Thank you for your communication to the BBB. At Avis Budget Group we are disappointed to learn whenever a customer has negative feedback to convey about their rental experience. Please provide the below requested additional details if you would like for your rental charges rendered to be reviewed. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number Awaiting your reply Executive Resolution Coordinator
Bad experience with Avis rental international. Buyer beware! Avis international is different than US. You might as well rent from a European company. I booked a car in Bari, Italy online through Avis. the return address was wrong on my reservation. Caused me 2 hrs delay as I was driving around Naples in very heavy traffic for that time looking for the return location/address. This is not my first bad experience with Avis rental outside the US.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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