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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I would highly recommend that no one ever use Avis. They canceled our reservations that were in place months in advance on two separate occasions, leaving us to scramble the day before large group trips. The first time, they gave us our pick up time and when we arrived, the office was closed. There was another lady waiting as well with her two young children. Customer service was absolutely horrible. They were not willing to help at all. They wouldn't help us find another vehicle and would not promise us a price match if we ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Avis car rental online services kept changes the price to a higher price every single time i made a change to my reservation. This is clearly a scam. I have screen shots of the prices changing after the first two modifications i made. This is incredibly unacceptable. They also hooked me in with a misleading promotion for 30% off the rental. I reached out to customer service and they said it was because their cars were selling out. I think that is an outrageous claim because if that were true, there would be no more cars avai... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Renting from the LAX Avis Center was horrible! The agent (*****) was the only agent without a jacket (poorly dressed ... should have been a hint) and had no idea how to process my AARP discount or my Barclay Bank credit card. After 15 minutes of failed attempts, the agent next to him (Pedro) offered little help. In fact, when I got so frustrated that I switched to Pedro, he indicated that he would not help me and that I must continue with *****. Thirty minutes later, over 30 other customers, all of whom came in the center af... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget G... read more
Horrible experience driving with AVIS. We rented a car to Florida after our flight got canceled and we were in the wedding party in Florida from New Jersey. When we were in South Carolina, we turned the car off and got gas. When we tried to restart the car and continue on our way, the car wouldn't start and we had to call emergency roadside assistance. Upon calling, the coordinator was trying to find us a mechanic to help. It took 3 hours to find a mechanic and when the mechanic finally came she said the car probably had ele... read more
Business response:
In regards to the aforementioned complaint . We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. I am incredibly sorry for the experience you had and the condition of the vehicles that you received. We are following up aggressively with the senior management for the Newark location to address the issues that you outlined in your complaint. We take great pride in supplying its customers with mechanically sound and well-maintained vehicles. When the Avis r... read more
Terrible, terrible experience. I made a reservation that involved returning a car on July 5th. When I went to pick up the car, the location informed me that they were closed on July 5th so I would have to either keep the car for an extra day (something I can't do given my travel schedule) or return the car somewhere else. The lady just assigned me the nearest location, but said I could go online and choose a location that works for my itinerary. When I went online, I tried numerous times to modify my reservation, but was con... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I rented a vehicle from Avis or at least tried too. I went online and completed the reservation. However, when it was time to pick up my rental they were out of cars. So, I attempted to find out what was going on and in the meantime Avis had placed a hold on my money for the rental for $533. However, I needed the money back so that I can try and get another rental. Since that day I have been trying to get my money back since I did not get a rental. They force you to contact customer service, customer service then gives you t... read more
Avis scammed me and ruined my trip. I was told the refueling service fee would be taken off my invoice upon return of the vehicle with a full tank. I told the person checking in the car that I just topped off the tank when I handed the key over. When I checked my emailed receipt the charge was there. I immediately called customer support which took over 23 minutes to speak to a person only to be put on hold again. Then I was told I had to provide a receipt that I put fuel in the car. No can do. The customer service rep event... read more
Business response:
In regard to the aforementioned BBB complaint case, thank you for allowing us to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information, you provided and the findings of our internal investigation, we have refunded the fuel fee billed on the rental. A credit of $109.09 has been issued to the ********** account on file. We apologize for the inconvenience this mat... read more
Avis levied a $450 cleaning fee claiming "excessive dirt-sand" on a rental I recently had. The car I rented was in poor condition upon my receiving it, and it was returned in what I believed was good condition. Unfortunately, I cannot take photos of a car with enough resolution to dispute "excessive dirt-sand" - I believe this is a tactic being used to entice people to rent cars with artificially low initial prices, and jam them with fees on the backend. This is a poor tactic, and "fool me once, shame on you" - it won't happ... read more
Business response:
Dear Mr. ******, Thank you for your comments to the BBB about your rental experience. Any poor feedback provided by a customer is a concern to us. Please provide the below requested details, and we will research why this charge has been assessed to your rental. a) date of pick-up b) start date of rental c) confirmation/reservation number d) rental agreement number Awaiting your response Executive Resolution Coordinator
I rented a car from Avis through *******.com on 6/23/21. I was confirmed under #*********** for 7 days. The confirmation total was 400.92. When I arrived to pick up the car Jason the attendant told me they did not have the car I ordered and that they upgrade me for an additional 74.90. I told he I was confirmed for 400.92 not 475.82. "Don't my confirmation mean anything". He said it does but he has to charge me the upgrade fee. I told him I have rented from a lot of companies and in every instance, when I have had a confirma... read more
Business response:
Dear Elbert *****, Thank you for your communication to the BBB about your Avis Car Rental experience. At Avis Budget we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We are striving to become the industry leader in service, and feedback such as yours will aid us in this process. A report with your comments has been documented and sent to the responsible manager for the Conyers, GA location to prevent a recurrence. A monetary credit in ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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