This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Upgraded at the last minute and the car was absolutely filthy. Was charged twice the amount after the pre-pay for taxes and 450 for being excessively dirty. The car was so filthy when we picked it up that we actually went and cleaned it and found lighters all over the car yet we were charged for smoking in it and no one in the car smoked. Sat on the phone for over two hours trying to get a hold of customer service and no one would answer yet we went to the initial place of rental and there was no one there busy. Absolutely a... read more
Business response:
Dear Ms. *****, Thank you for your communication to the BBB about your Avis Car Rental experience. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We would like to review your rental charges, but will require additional details to locate your rental contract. Please provide the following information: a) city of pick-up b) date of pick up c) reservation/confirmation number d) rental agreement number Awaiti... read more
Rented in May 2021 in Miami Airport. We waited in line for over an hour because they were going so slowly. Finally we got to an associate who succeeded in ripping us off with add -ons after telling us about all the tolls and high gas prices between Miami and Key West, which was our destination. He even had a picture of a gas station marquee advertising gas for $4.19 per gallon to support his fictional story. Sleazy sales shtick through and through. The car was fine. Over a month after the 3 day rental we received a letter th... read more
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
My family and I are completely distraught at how this company is still in business. On the date of 06/25/2021 I picked up my rental in Rancho Cucamonga for the use of going to Sacramento to attend a one year memorial for my father in law, on the way with a full Chrysler van we were struck by a drunk driver invoking a 3 car accident. While on the phone with roadside assistance, I went to switch the van in Bakersfield right near the exit of the crash to receive a car with a back bald tire and was told by employee to go to the ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show your that you have already called and spoken with a Supervisor who agreed to discount your rental. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coordinator
Avis car rental Colorado Springs airport horrible experience and service. Got double charged and confusion of rental extended rental for one more day total of 2 days they thought I extended it for 5 days instead. I had returned car to location gave keys to white van that worked for the rental company. I had called to get receipt of the transaction I was the keys were not returned yet. This rental caused problems with my credit card company. Spoke to 5 different people including the manager of location and customer service st... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show our Customer Service Team did provide the receipt the day it was requested. We were not able to locate additional calls into our Customer Service Team about your receipt. Thank you for giving us the opportunity to be of assist... read more
HORRIBLE. ME AND MY HUSBAND RENTED A CAR FOR 3 DAYS AND HAVE BEEN OVER CHARGED. WHEN WE GOT TO AVIS THE ORIGINAL CAR ISSUED THE KEYS WERE LOCKED INSIDE, SO THEY REISSUED A NEW CAR. WE HAD THE CAR FOR 3 DAYS. THEY HAVE RENTED THE ORGINAL ISSUED CAR OUT AND I AM BEING CHARGED TOLLS AND FEES FOR THESE OTHER PEOPLES CHARGES. I HAVE OGTTEN THE RUN AROUND FROM AVIS. SOMEONE ELSE IS DRIVING ON MY DIME. HOW DOES THIS EVEN HAPPEN WHEN SOMEONE CHECKS ANOTHER CAR OUT AND THEY JUST RENT A CAR OUT TO SOMEONE AND THINK SOMEONE ELSE IS DRI... read more
Business response:
Dear Mrs. *******, Thank you for your communication to the BBB about your experience. At Avis Budget Group any problems encountered by a customer is a concern to us. Feedback such as yours enables us to evaluate areas of improvement. Please provide us with the requested rental details so we can accurately record what rental location this involved. Your cooperation is appreciated.. a) city of pick-up b) date of pick-up c) reservation/confirmation number d) rental agreement number Regards
Charged $105 for refueling, even though I returned the car with a full tank!
Business response:
In regards to the aforementioned BBB complaint, We thank you for contacting our Avis Escalation team. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Upon review of your rental details our records revealed that upon return of the rental vehicle you were charge a fuel charge in the amount of $98.65 plus taxes and fees $106.05. Any time a customer returns the... read more
I have reserved a car in Paris, Maine- and there is no Avis in Paris, Maine. I have spent over 7 hours on the phone with them trying to figure out where I should go to pick up my rental car. I even said I would modify my reservation to pick it up in Portland, Maine. There were no cars available so I said I would be happy to pick it up in Boston, there are cars available but they wanted to charge me three times the amount we agreed to online. The last phone call, the escalation team supervisor became very rude with me when I ... read more
Business response:
In regard to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. We apologize for the inconvenience this matter has caused. Avis Budget Group takes seriously its commitment to have the confirmed car class available when and where the customer has reserved it. While Avis Budget Group strives to give the best service possible, we want to take this opportunity to explain the general policy for the car rental industry. There are actually several factors that can impact ... read more
I was wrongly charged by budget avis. I paid 445 at the manchester boston budget at 1 airport road manchester nh. i returned the car on June 18th 2021 as i was supposed to on time. I was overcharged three separate charges as if i never returned the car when i did. The charges were on June 21st 2021 and they sent out the car was returned on June 21st. i wasnt even in manchester nh that day. The charges were 1364.93, 836.46, and 467.67. I have not been refunded yet and was put into overdraft on my checking account.
I was very shocked to see my normal 5 day rental go from around $350 to over $1,000. At first I thought it was a mistake and when I called in. I found that this wasn't a mistake it was Avis Business Model. I will ride a bicycle before I do any more business with Avis. Everyone please avoid Avis and let's run these money hungry taking advantage business out of business. This should be illegal, and I pray someone here on the BBB reads this and does something with them. Hell I don't even want to give them 1 star.
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com