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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Bad experience with Avis rental international. Buyer beware! Avis international is different than US. You might as well rent from a European company. I booked a car in Bari, Italy online through Avis. the return address was wrong on my reservation. Caused me 2 hrs delay as I was driving around Naples in very heavy traffic for that time looking for the return location/address. This is not my first bad experience with Avis rental outside the US.
Just received a $250 charge from Avis saying that I didn't return the car in the same condition 3 weeks later. When I asked them what the issue was they said there was alot of sand in the car. I then argue with them the following: 1) When I inspected the car with the Avis representative during return everything was fine. He also said everything was good. 2) Sand? We were no where near any places with sand. There is no sand in the Las Vegas strip. 3) Why are they doing this 3 weeks later. If there was an issue they should of ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
Just received a $250 charge from Avis saying that I didn't return the car in the same condition 3 weeks later. When I asked them what the issue was they said there was alot of sand in the car. I then argue with them the following: 1) When I inspected the car with the Avis representative during return everything was fine. He also said everything was good. 2) Sand? We were no where near any places with sand. There is no sand in the Las Vegas strip. 3) Why are they doing this 3 weeks later. If there was an issue they should of ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
Wow! What an awful experience! We went with Avis because it's a reputable premium service, we prepaid for a premium car for a family vacation. And when we arrived to pick up our car there was not car ready. They offered us a car with a cracked windshield and a free tank of gas for the inconvenience or an option to downgrade at the same price we paid for the premium vehicle. No option to speak to a manager and the justification given was "sorry, man! It's the pandemic!" And ended up giving us smoked-through vehicle. I und... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Wow! What an awful experience! We went with Avis because it's a reputable premium service, we prepaid for a premium car for a family vacation. And when we arrived to pick up our car there was not car ready. They offered us a car with a cracked windshield and a free tank of gas for the inconvenience or an option to downgrade at the same price we paid for the premium vehicle. No option to speak to a manager and the justification given was "sorry, man! It's the pandemic!" And ended up giving us smoked-through vehicle. I und... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Avis you should be ashamed of yourself! And should no longer be in business with your unethical business practice! MY original rental was through ********* and they quoted me 202.17 for the three day rental. Because of medical reasons we couldn't get the car back on time to be dropped off at the rental center in Hayward CA. We had contacted Avis directly on our date of return to extend it for an extra day. The quoted price was 85 dollars this includes tax and fees. Come to find out Avis charged us an additional 246 dollar... read more
Avis you should be ashamed of yourself! And should no longer be in business with your unethical business practice! MY original rental was through ********* and they quoted me 202.17 for the three day rental. Because of medical reasons we couldn't get the car back on time to be dropped off at the rental center in Hayward CA. We had contacted Avis directly on our date of return to extend it for an extra day. The quoted price was 85 dollars this includes tax and fees. Come to find out Avis charged us an additional 246 dollar... read more
Using the Avis App when renting my vehicle resulted in Avis having no record of my rental agreement or that I had rented a car. I could not get any assistance despite multiple calls and much time on hold to the Customer Service number. All customer complaints are sent to one call center staffed by poorly trained reps, who have no resources to solve issues and no way to accelerate them promptly. The Avis App has significant flaws and mine could not have been only episode of a disappearing rental agreement and rental car - don... read more
Using the Avis App when renting my vehicle resulted in Avis having no record of my rental agreement or that I had rented a car. I could not get any assistance despite multiple calls and much time on hold to the Customer Service number. All customer complaints are sent to one call center staffed by poorly trained reps, who have no resources to solve issues and no way to accelerate them promptly. The Avis App has significant flaws and mine could not have been only episode of a disappearing rental agreement and rental car - don... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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