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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
If half a star was permissable, I would give Avis that. I reserved a car and they did not have the car which I needed so I was told to file for a cancellation and that it would not be refunded. Ok, I asked for a partial refund and received no word except that my notations would be added to my file. Really? I lose out on a fair amount of cash and I get no real explanation. Poor customer service.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Rented us a car that two hours off the lot showed a "break system failure error" and would not refund. AVIS reps told us that their roadside assistance service would not help us so we had to call a third party tow truck company to move the vehicle. They made it very difficult to get the car replaced. Terrible customer service, ruined my vacation. Not reliable.
Business response:
With regard to the aforementioned BBB complaint above. We take our customer's problem seriously, and we appreciate the opportunity to address your concerns. I can understand your frustration with not getting an appropriate response when trying to resolve this issue through customer service and local management. I want to make sure we take care of this for you by finding a reasonable solution. By way of explanation, at the check-out/start of each rental, the rental sales agents are required to offer a nominal fee the op... read more
This is the second and the last time I will be Renting from the Avis location at 5770 Peachtree Industrial Blvd in Norcross Georgia. I needed a vehicle to rent for just 1 day with a pick up time at 12:00 Noon on Saturday. I did not notice the sign on the door with the hours of operations, or else I would have asked a question about it. The manager who upgraded me into a different vehicle because they had no more full size cars never mentioned it. When I came to return the Vehicle on my way to Church Sunday morning shortly af... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Rented us a car that two hours off the lot showed a "break system failure error" and would not refund. AVIS reps told us that their roadside assistance service would not help us so we had to call a third party tow truck company to move the vehicle. They made it very difficult to get the car replaced. Terrible customer service, ruined my vacation. Not reliable.
Business response:
With regard to the aforementioned BBB complaint above. We take our customer's problem seriously, and we appreciate the opportunity to address your concerns. I can understand your frustration with not getting an appropriate response when trying to resolve this issue through customer service and local management. I want to make sure we take care of this for you by finding a reasonable solution. By way of explanation, at the check-out/start of each rental, the rental sales agents are required to offer a nominal fee the op... read more
This is the second and the last time I will be Renting from the Avis location at 5770 Peachtree Industrial Blvd in Norcross Georgia. I needed a vehicle to rent for just 1 day with a pick up time at 12:00 Noon on Saturday. I did not notice the sign on the door with the hours of operations, or else I would have asked a question about it. The manager who upgraded me into a different vehicle because they had no more full size cars never mentioned it. When I came to return the Vehicle on my way to Church Sunday morning shortly af... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I am never renting from Avis again. I rented a car this past weekend and accidently lost my key. I called Avis roadside assistance and they said that they would have to tow it away. I was alone and only had an alternate mode of transportation for that night. The roadside assistance stated that they would let the tow guy know that I needed a ride to the rental facility. The tow truck guy came around 10pm that night and they guy said that he could not take me because of their company policy. He also said that Avis should never... read more
I am never renting from Avis again. I rented a car this past weekend and accidently lost my key. I called Avis roadside assistance and they said that they would have to tow it away. I was alone and only had an alternate mode of transportation for that night. The roadside assistance stated that they would let the tow guy know that I needed a ride to the rental facility. The tow truck guy came around 10pm that night and they guy said that he could not take me because of their company policy. He also said that Avis should never... read more
THREE BROKEN VEHICLES On August 1, 2021 I picked up and SUV at the Louisville airport. The service desk did not follow covid guidelines at all, and did not adhere to their "Avis safety pledge" sign standing in front of their checkout window. This made me very uncomfortable. After an hour waiting in line I went to the parking garage to pick up my vehicle. It immediately had a check engine light one. I informed the employee there in the garage and had to go back into the airport and wait in line to get another vehicle. I also ... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint. What you experienced is unusual, and we are extremely disappointed that the vehicles you received did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By a copy of this report, I am advising appropriate members ... read more
I will never rent from Avis Rental 5911 Blair Rd Washington, Dc 20011. The Manager/ Owner Mr. ***** (he told me he's the owner/manager of this location and another location in silver spring) has been taking money from all of my accounts illegally. He also tried to make a fraud claim on a vehicle that he rented to me that was already damaged and he tried to later blame me for. I would sign a contract agree to one payment amount and ***** would randomly change amount to something higher the we agreed on. Then he would fraudful... read more
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. So that we may review your concerns additional please provide the date and time that you returned the vehicle. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Av... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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