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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Cleaning charges unfair. Got charged $250 for cleaning because of "excessive soilage". the company has shared pictures and I think it may not be inaccurate and while it shows some dirt, I believe that is in keeping with normal wear and tear and should come out with with their standard prep. I can share these with BBB if needed. The agent we returned to saw nothing amiss and I got a receipt. I have never previously been assessed a cleaning fee. the concerning thing is another family we travelled with and returned to same faci... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to your Budget rental. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Budget does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
Cleaning charges unfair. Got charged $250 for cleaning because of "excessive soilage". the company has shared pictures and I think it may not be inaccurate and while it shows some dirt, I believe that is in keeping with normal wear and tear and should come out with with their standard prep. I can share these with BBB if needed. The agent we returned to saw nothing amiss and I got a receipt. I have never previously been assessed a cleaning fee. the concerning thing is another family we travelled with and returned to same faci... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to your Budget rental. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Budget does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a varie... read more
BEWARE PREPAY OPTION. The conditions are misleading as stated. It says there are no penalty fees for changes to your reservation, including changing the return date. However, toward the end of the document it states that if you turn your car in early you will have to pay the full amount. I paid $2,900 for two days.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
BEWARE PREPAY OPTION. The conditions are misleading as stated. It says there are no penalty fees for changes to your reservation, including changing the return date. However, toward the end of the document it states that if you turn your car in early you will have to pay the full amount. I paid $2,900 for two days.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I searched for a car to take from Chicago to New York and Avis quoted a price with a detailed list of fees and gave an estimated total. It said that "extra miles" would be charged at 20 cents per mile. I assumed they calculated in some kind of minimum or expected milage to New York as part of the quoted price. However, when I got to New York, they charged me $400 more than the estimated total they quoted me. This comical discrepency happened after they already bait and switched me in Chicago with a higher price than I expect... read more
I searched for a car to take from Chicago to New York and Avis quoted a price with a detailed list of fees and gave an estimated total. It said that "extra miles" would be charged at 20 cents per mile. I assumed they calculated in some kind of minimum or expected milage to New York as part of the quoted price. However, when I got to New York, they charged me $400 more than the estimated total they quoted me. This comical discrepency happened after they already bait and switched me in Chicago with a higher price than I expect... read more
Do not rent from Avis, They give you a quote when you make a reservation and do not disclose additional fees. They add a $200.00 fee for incidentals which is refunded but why do they even need to take that fee. They were under staffed & then one of the staff members left while there were still 5 people in line. The clerk we had pushed us into buying the Toll Package because she could not tell us with the processing fees would be if you went through a toll, and they dont even refund the money if you never use a toll. The car ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Do not rent from Avis, They give you a quote when you make a reservation and do not disclose additional fees. They add a $200.00 fee for incidentals which is refunded but why do they even need to take that fee. They were under staffed & then one of the staff members left while there were still 5 people in line. The clerk we had pushed us into buying the Toll Package because she could not tell us with the processing fees would be if you went through a toll, and they dont even refund the money if you never use a toll. The car ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
First time renting and last time, horrible experience. Booked way in advance, confirmation of car requested, payment was reserved. Arrived to Bakersfield airport not the car I reserved, would not accept my card I reserved with and run it as credit. Representative smirked at me and advised me if I was at convenience store or grocer my card would be accepted. I was appalled. My son had to use his card, same bank issued cards. Very unprofessional and disrespectful.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for the inconvenience you had encountered with one of our staff member. There is never a reason for any representative of Avis to be rude. Under all circumstances, our customers should be treated with respect and professionalism. We regret any breach of this standard made by the Avis representative. Please be assured that the District Manager over the area has been made aware of your experience, and they will ensure Avis customers are treated in the manner Avis e... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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