Avis Car Rental

Elizabeth H 

on BBB

4 years ago

I reserved a hatchback ("Kia Soul or similar"), and I called to confirm that I would get the type of car that I reserved. After arriving and signing the paperwork, the clerk showed me to a beat up compact car that was too small for my needs. There was another customer waiting, and the clerk kept telling me that it would fit the same amount, so I felt super pressured to just take the car. I asked for the manager's business card, and the clerk tried to argue with me, but he eventually came back with a business card. I only got... read more

Amanda B 

on BBB

4 years ago

On 3/25/2021 I called to make a reservation with Avis with a deal I found online "pay now." My reservation was for $620.82, as I received an email that day. I called on 4/26/2021 to ask if they offered a Mayo Clinic employee discount, they do, but for some reason it was more than what I had already paid. The person I spoke with told me, there was a change made to my reservation on 4/19/21, I never made a change. I offered to send every email from the beginning to prove my date and times did not change, yet there was $222.00 ... read more

Mark 

on BBB

4 years ago

We rented a vehicle number ******** at the Raleigh NC Avis on 4-17 at 12:35. The contract stated incorrectly 12:11. The rental agent made a notation of the actual time on the contract. Upon receiving the car I noticed scratches in the paint, cigarette burns in the seat and a dent in the drivers door. I pulled around went back inside and asked for a different car due to damages and cigarette smell. I was told there were no other cars and to take photos, which I did. I also asked for the contract to be reviewed and the attenda... read more

John O 

on BBB

4 years ago

Ârented a car from you guys on April 11-15 at Houston airport. I not happy with what i went through.i get in my rental car there is alot of cars lined up to headout to exit the parking lot. You have 3 check points in this lot there is 1 person at a check point when you have 2 check points closed. It took me 20 til 25 minutes to get out to head towards my destination. Less then 1 mile out of the lot i hear a ringing sound i looked at my dashboard it was reading car overheating. i head back to the rental lot hand m... read more

Katharine F 

on BBB

4 years ago

We rented a car through Avis for a vacation, booking two months in advance. At the time of check out our bill was approximately $500. As the date approached we were notified they would no longer be honoring our reservation amount, claiming we had changed something about the reservation, which we had not. The new amount they planned to charge was over three times the original amount at approximately $1,600. We have called and emailed back and forth with customer service for over a week about 8-10 times. As it stood yesterday ... read more

Qiang G. 

on BBB

4 years ago

Very deceiving cancellation policy if prepaid in full. I booked a rental car, cancelled at the same day, and was charged a $50 non-refundable cancellation fee. What's more annoying is the cancellation fee could be refunded as credit if the rental data is before 4/30/2021 but not after. So I booked advance but got worse treatments than last-minute rental bookings. 

Amanda H 

on BBB

4 years ago

Reserved a vehicle through Avis at the Waterloo, Iowa location on 2/24/21 for a pick up date of 4/14 at 3pm. I was contacted by Avis at noon on 4/14/21 (the day of my pick up) and Avis informed me that they gave away my vehicle and no longer had ANY vehicles available and cancelled my reservation. I contacted the corporate office of Avis to see what other options I had, I spoke to 3 different people who, in my opinion have NO CUSTOMER SERVICE SKILLS. They did not apologize of even sympathize with me on my current situation. ... read more

Oliver 

on BBB

4 years ago

I had a reservation with Avis for the end of April 2021. Booked the vehicle for $425 out of Fort Myers FL. Doing some pre vacation checking I realized I forgot to add a car seat for my 2 yr old. Went on the Avis website to add, charge of $70 plus tax. Received a new email confirmation of the booking for $508. Logged back in to my Avis account to check only to see a new balance of $1,147. After calling Avis they told me that because I "modified" the booking, I had to pay the new rate. Over an hour on the phone and they refuse... read more

Bobbi M 

on BBB

4 years ago

Worst Car rental experience I've had. I know how car rental places work, so before I returned the car, I went and paid to get it washed and detailed so they couldn't try charging me for cleaning services. Upon drop off, the lady behind the counter said they discovered pet hair. I advised that's not possible, as I don't have pets nor were there pets in the car. I leave, and behold the $162 charge on my credit card a few days later. I called customer support, and asked for the photos/proof/supporting documentation of the pet h... read more