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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Got ripped off. Cancelled my reservation - they told me they are keeping ALL my money, $250!!! When I asked how you can charge for a service without rendering it, I was told "It's called commitment, sir! You gave us a commitment!" Rude customer service, high rates. TERRIBLE EXPERIENCE!! NEVER RENT FROM AVIS!!!!
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Got ripped off. Cancelled my reservation - they told me they are keeping ALL my money, $250!!! When I asked how you can charge for a service without rendering it, I was told "It's called commitment, sir! You gave us a commitment!" Rude customer service, high rates. TERRIBLE EXPERIENCE!! NEVER RENT FROM AVIS!!!!
Business response:
Regarding the BBB case mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
The car was not clean. Goldfish and crumbs throughout the car and under the seats. A full pack of crackers from a flight still in the car. Not to mention we didn't even take the car on our planned trip because supposedly there is a stipulation that you cannot drive the rental across the Mississippi River or it is a 250 dollar charge. I do not see this listed in the terms and conditions. I have never had this come up in the past and quite disappointed that I could not get a refund as the car sat in the driveway. We couldn't e... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
We booked our reservation at the Denver airport (8/1-8/5 2021) almost 2 months in advance. When we arrived, our vehicle wasn't available. We were offered a vehicle with a $30 upgrade (with tax and fees over $200 unexpected fee) We accepted it so we could move on with our trip. True, the vehicle was great, but they should of ate the upgrade cost because it was their fault, not ours.
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Do not use them!!! Not BBB certified. Car broke down in the driveway. It took 10 plus hours just to get ahold of a representative. During this time my calls would get answered by actual people and then I would be hung up on. The car had to be towed away. The tow truck took 6 hours to get to us. What if we were stuck on the side of the road. Not even the emergency roadside assistants number would answer us. When we finally went to exchange the car. The car we were given was smoked in heavily ash all over the chairs, dash, car... read more
We booked our reservation at the Denver airport (8/1-8/5 2021) almost 2 months in advance. When we arrived, our vehicle wasn't available. We were offered a vehicle with a $30 upgrade (with tax and fees over $200 unexpected fee) We accepted it so we could move on with our trip. True, the vehicle was great, but they should of ate the upgrade cost because it was their fault, not ours.
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Do not use them!!! Not BBB certified. Car broke down in the driveway. It took 10 plus hours just to get ahold of a representative. During this time my calls would get answered by actual people and then I would be hung up on. The car had to be towed away. The tow truck took 6 hours to get to us. What if we were stuck on the side of the road. Not even the emergency roadside assistants number would answer us. When we finally went to exchange the car. The car we were given was smoked in heavily ash all over the chairs, dash, car... read more
After being forced to take an SUV when I had booked a car, the rear tire pressure light came on 15 miles from the rental facility, when I checked the tire it had only 20psi in it. The next day I was stopped at a light when a woman pulled up next to me to tell me my muffler was bouncing around. It had broken off on one side and so I had to tie it up with wire so I could drive the car. I was on the phone for 2 hours over 2 days and never got the problem resolved, just kept getting transferred from one person to another and no ... read more
After being forced to take an SUV when I had booked a car, the rear tire pressure light came on 15 miles from the rental facility, when I checked the tire it had only 20psi in it. The next day I was stopped at a light when a woman pulled up next to me to tell me my muffler was bouncing around. It had broken off on one side and so I had to tie it up with wire so I could drive the car. I was on the phone for 2 hours over 2 days and never got the problem resolved, just kept getting transferred from one person to another and no ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
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