This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I usually do not write reviews, but feel I need to this time. I rent vehicles (usually an SUV) from Avis once per month. The last several experiences have been problematic. First, I am preferred, that means the vehicle should be waiting for me upon arrival. This has not been the case. I have had to wait a very long time (up to two hours in line and then waiting for a vehicle to be "brought up"). Then, the vehicle is not at all what I reserved. I have been charged for a large premium SUV and received a much cheaper, smaller m... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information you provided and the findings of our internal investigation, we have refunded the cleaning fee billed on the rental. A credit of $450.00 has been issued to the account on file. Please be assured that your experience was ... read more
I usually do not write reviews, but feel I need to this time. I rent vehicles (usually an SUV) from Avis once per month. The last several experiences have been problematic. First, I am preferred, that means the vehicle should be waiting for me upon arrival. This has not been the case. I have had to wait a very long time (up to two hours in line and then waiting for a vehicle to be "brought up"). Then, the vehicle is not at all what I reserved. I have been charged for a large premium SUV and received a much cheaper, smaller m... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information you provided and the findings of our internal investigation, we have refunded the cleaning fee billed on the rental. A credit of $450.00 has been issued to the account on file. Please be assured that your experience was ... read more
Would give 0 starts if we could. ***************** cancelled flight and we called to extend rental 1 day (technically less than a day but they charge by the day). We were given a quote ($337.64) of twice the daily rate we had paid for the week even though their website states an extension will be charged at the rate of the rental agreement. We went online and were able to book a new rental from them for $75. As we were staying in Santa Fe, then had to drive one hour (each way) to exchange the car. After dropping existing ren... read more
Business response:
8/4/2021 Dear Mr. *****, Your review has been forwarded to the ABG Executive Office for review and reply. We would like to investigate your experience further with our Operations Manager.. Can you provide us with your rental number and reservation number to begin this process ? We apologize for the inconvenience this has caused. We look forward to your reply so we can assist with resolution. Thank you for giving us the opportunity to address your concern. Sincerely, ABG Response Coordinator
Would give 0 starts if we could. ***************** cancelled flight and we called to extend rental 1 day (technically less than a day but they charge by the day). We were given a quote ($337.64) of twice the daily rate we had paid for the week even though their website states an extension will be charged at the rate of the rental agreement. We went online and were able to book a new rental from them for $75. As we were staying in Santa Fe, then had to drive one hour (each way) to exchange the car. After dropping existing ren... read more
Business response:
8/4/2021 Dear Mr. *****, Your review has been forwarded to the ABG Executive Office for review and reply. We would like to investigate your experience further with our Operations Manager.. Can you provide us with your rental number and reservation number to begin this process ? We apologize for the inconvenience this has caused. We look forward to your reply so we can assist with resolution. Thank you for giving us the opportunity to address your concern. Sincerely, ABG Response Coordinator
Franchise Owners like this one destroy the brand name. Admittedly I made a mistake while reserving online. There is a feature that allows you to pre pay for your rental with your primary payment card on ****** or ******. What is not clear on the website is that by making that pre payment you will now pay an additional 50 bucks on your deposit. There is no going back cancelling the payment without losing money. My rental cancellation policy was going to cost me no matter what I did besides rent that car at the rate stated. I ... read more
Business response:
Dear Ms. *****, Thank you for your report to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We are striving to become the industry leader in customer service, and this includes any licensee/franchise representing the Avis Budget Group brand name. For the accuracy of the report please provide the specific location you had the interaction. We appreciate your taking the time to apprise us o... read more
Avis charged me six separate times for the same 2 reservations. When attempting to call their customer service, the lady who called me back was rude, kept interrupting me, was heard screaming at someone in the background, had kids crying in the background, and I had to explain my issue SEVERAL times. Even after explaining it, she didn't understand. When I asked her to stop interrupting me she disconnected. This is by far the worst customer service I've ever received
Business response:
Dear Ms. ******, Thank you for your report to the BBB organization about the transactional experience in prepaying your car rental charges for Atlanta, GA airport location. At Avis Budget Group we are striving to become the industry leader in customer service, and we are disappointed to learn that you did not receive this type of service. By way of explanation, at the point of purchase our system requires the customer provide exact information they have provided to the financial institution to process a success... read more
Avis charged me six separate times for the same 2 reservations. When attempting to call their customer service, the lady who called me back was rude, kept interrupting me, was heard screaming at someone in the background, had kids crying in the background, and I had to explain my issue SEVERAL times. Even after explaining it, she didn't understand. When I asked her to stop interrupting me she disconnected. This is by far the worst customer service I've ever received
Business response:
Dear Ms. ******, Thank you for your report to the BBB organization about the transactional experience in prepaying your car rental charges for Atlanta, GA airport location. At Avis Budget Group we are striving to become the industry leader in customer service, and we are disappointed to learn that you did not receive this type of service. By way of explanation, at the point of purchase our system requires the customer provide exact information they have provided to the financial institution to process a success... read more
Franchise Owners like this one destroy the brand name. Admittedly I made a mistake while reserving online. There is a feature that allows you to pre pay for your rental with your primary payment card on ****** or ******. What is not clear on the website is that by making that pre payment you will now pay an additional 50 bucks on your deposit. There is no going back cancelling the payment without losing money. My rental cancellation policy was going to cost me no matter what I did besides rent that car at the rate stated. I ... read more
Business response:
Dear Ms. *****, Thank you for your report to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We are striving to become the industry leader in customer service, and this includes any licensee/franchise representing the Avis Budget Group brand name. For the accuracy of the report please provide the specific location you had the interaction. We appreciate your taking the time to apprise us o... read more
Avis Car Rental is a company to avoid. I booked a sedan at $374 with them. Got my receipt and now it went up to $654.... If you book with Avis, double the "Estimated" cost amount you see upfront and that'll get you closer to your final payment.... Best to just AVOID THIS COMPANY IF AT ALL POSSIBLE.
Business response:
7/31/2021 Dear Mr. ********, Your file referenced above has been brought to the attention of the ABG Team. We would like to review the issue you raised with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for the inconvenience this has caused. We look forward to your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator .
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com