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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
For about 8 years, I have had a great business relationship with Avis. They always came through for me when I needed a car for my vacations or emergencies when I had no credit card. That all stopped last year when I was trying to rent a vehicle with them when my car was wrecked. They seemed to have started a deposit policy that causes a huge conflict with the customer. I did not even know of the deposit policy because it was never enforced during my years of using them. I successfully rented a car one week and then the very ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I regularly use Avis for my rental cars and always travel with a service dog. They just charged me $450 for hair left by my service dog. There is not a chance it costs that much money to vacuum the last seat. Absolutely ridiculous way to read a loyal customer. Last time myself or my business will use Avis.
Business response:
Thank you for allowing us to address your concerns regarding the BBB complaint case mentioned above. We have reviewed your e-mail and notes from your case. Based on the information you provided and our internal investigation findings, we have refunded the cleaning fee billed on your rental. A credit of $450.00 has been issued to your ****** card account. The credit will post to your account within 48-72 hours. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typi... read more
Booked a car at the Denver Airport AVIS and prepaid weeks in advance. Upon arrival to pick up the car, the customer service lady said she had no access to look up my avis number to attach it to the reservation. She informed me I would have to go to a different building in order to have them search. I said no, we have to be somewhere and cannot afford waiting in another line over 30 people deep. Further, they did not have the car available that we reserved. They gave us a similar car. Once we got out to the car, it was not cl... read more
I had a family vacation trip to Orlando in July. They rent me a damage car(battery dead) they send me an assistant and replaced my old car for a different one, there they was amazing, but here come the "funny" thing. After almost two week they charge me for the different of bill... $63 and some change,,, difference of what?? They are supposed to reimburse at least a day of my rent that I loosed of my vacations, dealing with them looking forward to resolve a problem they know exist, and they denied they know. (supposed the ca... read more
Business response:
Regarding the BBB, as mentioned above, complaint, thank you for allowing us to address your concerns. We apologize for the issue you had to resolve this matter with the counter and with customer service. To fix this, we have adjusted your bill to reflect the correct return date. The over-payment of $63.17 has been issued to the **** card on file. The credit should post to your account within 5-7 business days. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate ... read more
I had a family vacation trip to Orlando in July. They rent me a damage car(battery dead) they send me an assistant and replaced my old car for a different one, there they was amazing, but here come the "funny" thing. After almost two week they charge me for the different of bill... $63 and some change,,, difference of what?? They are supposed to reimburse at least a day of my rent that I loosed of my vacations, dealing with them looking forward to resolve a problem they know exist, and they denied they know. (supposed the ca... read more
Business response:
Regarding the BBB, as mentioned above, complaint, thank you for allowing us to address your concerns. We apologize for the issue you had to resolve this matter with the counter and with customer service. To fix this, we have adjusted your bill to reflect the correct return date. The over-payment of $63.17 has been issued to the **** card on file. The credit should post to your account within 5-7 business days. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate ... read more
Booked a car at the Denver Airport AVIS and prepaid weeks in advance. Upon arrival to pick up the car, the customer service lady said she had no access to look up my avis number to attach it to the reservation. She informed me I would have to go to a different building in order to have them search. I said no, we have to be somewhere and cannot afford waiting in another line over 30 people deep. Further, they did not have the car available that we reserved. They gave us a similar car. Once we got out to the car, it was not cl... read more
Scammers even when you prepay! Rented a Mustang or similar and added insurance, SC driving. Prepaid $176 for one day, was charged $507 after I requested to bring the car back a few hours later since my flight was delayed, was feeling great and I could stay in my hotel. I was asked if I purchase insurance and said yes, was told no problem as long as I had it back by 4pm. Had it back by 3:32 and attempting to deal with them has been a NIGHTMARE! I always use **********, but they were out of short term cars. NEVER AGAIN! I'm no... read more
Business response:
Concerning the BBB mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already reached out to the Customer Care Department and two credits were issued to the ********** on file. On July 23, 2021, $234.65 and an additional credit of $75.47 on July 24, 2021. Would you please allow the credit to post to th... read more
Scammers even when you prepay! Rented a Mustang or similar and added insurance, SC driving. Prepaid $176 for one day, was charged $507 after I requested to bring the car back a few hours later since my flight was delayed, was feeling great and I could stay in my hotel. I was asked if I purchase insurance and said yes, was told no problem as long as I had it back by 4pm. Had it back by 3:32 and attempting to deal with them has been a NIGHTMARE! I always use **********, but they were out of short term cars. NEVER AGAIN! I'm no... read more
Business response:
Concerning the BBB mentioned above complaint, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already reached out to the Customer Care Department and two credits were issued to the ********** on file. On July 23, 2021, $234.65 and an additional credit of $75.47 on July 24, 2021. Would you please allow the credit to post to th... read more
First time renting with Avis, and last time. Had a flat tire on the highway, and there was no spare provided. Called Avis customer support, was told our options were to have the car towed and get transportation to the airport to get it replaced, or wait 4-6 hours for roadside assistance to fix the tire. Considering we didn't want to be sitting in 95° Knoxville on the side of the road, not to mention waiting until after dark for assistance, we opted for towing. Welp, when we returned the car we found that we were charged $22... read more
Business response:
7/24/2021 Dear Cameron R., Your file referenced above has been brought to the attention of the ABG Executive Office. We appreciate you taking the time to complete the review. We would like to review the issues you raised with our Operations Manager. Can you provide us with your rental number to begin this process. We look forward to your reply to begin the resolution process. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
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