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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
First time renting with Avis, and last time. Had a flat tire on the highway, and there was no spare provided. Called Avis customer support, was told our options were to have the car towed and get transportation to the airport to get it replaced, or wait 4-6 hours for roadside assistance to fix the tire. Considering we didn't want to be sitting in 95° Knoxville on the side of the road, not to mention waiting until after dark for assistance, we opted for towing. Welp, when we returned the car we found that we were charged $22... read more
Business response:
7/24/2021 Dear Cameron R., Your file referenced above has been brought to the attention of the ABG Executive Office. We appreciate you taking the time to complete the review. We would like to review the issues you raised with our Operations Manager. Can you provide us with your rental number to begin this process. We look forward to your reply to begin the resolution process. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator
I do travel frequently for business. In fact, my travel percentage is 75% of the year. I have never come across with something what I have experienced yesterday ( 07/20/2021 )at Atlanta airport. My flight landed right on time a little after noon and when I showed up to Avis counter, I saw at least 200 people before me. I was curious and had no clue why I have to go through this. I realized soon that the counter is almost empty, out of 12 computer ( estimated ), there had been 3 folks who are doing the " work " at their own p... read more
Business response:
Dear *************, Thank you for contacting the ABG Executive Office. We have reviewed your e-mail. We would like to review the issues you raised with our Operations Manager. Can you provide us with your reservation number and rental number to begin this process ? We apologize for the inconvenience this has caused. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator .
I do travel frequently for business. In fact, my travel percentage is 75% of the year. I have never come across with something what I have experienced yesterday ( 07/20/2021 )at Atlanta airport. My flight landed right on time a little after noon and when I showed up to Avis counter, I saw at least 200 people before me. I was curious and had no clue why I have to go through this. I realized soon that the counter is almost empty, out of 12 computer ( estimated ), there had been 3 folks who are doing the " work " at their own p... read more
Business response:
Dear *************, Thank you for contacting the ABG Executive Office. We have reviewed your e-mail. We would like to review the issues you raised with our Operations Manager. Can you provide us with your reservation number and rental number to begin this process ? We apologize for the inconvenience this has caused. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Response Coordinator .
On line experience cost me an extra $2200!! Had to get my credit card company to refund the difference. For Rental Agreement number #*********, I had to change my drop off location from Minneapolis to Washington DC. I was quoted an extra $260 through the online web flow, for changing the location. I was totally fine with that. When I dropped off the car, they charged me an extra $2200, due to a .99 cent charge per mile, that they claim was due to my drop off location change. I even sent them a screen shot of the SAME scenari... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental was booked using a discount code for your company. Part of the agreement we have with your company states that on way rentals there maybe a mileage charge. However, in an effort to reflect our concerns and to promo... read more
After a wonderful initial experience with Avis, we are completely disappointed with their customer service and additional fees. We were charged an added fee for insurance we did not ask for. The customer service representative was incredibly rude when we disputed it by phone. Then two weeks later, we received notice that we were charged $450 for a heavy smoke smell. This is impossible. My husband and I are not smokers and have never touched cigarettes or anything like it. The photos they provided as evidence are ludicrous, c... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
After a wonderful initial experience with Avis, we are completely disappointed with their customer service and additional fees. We were charged an added fee for insurance we did not ask for. The customer service representative was incredibly rude when we disputed it by phone. Then two weeks later, we received notice that we were charged $450 for a heavy smoke smell. This is impossible. My husband and I are not smokers and have never touched cigarettes or anything like it. The photos they provided as evidence are ludicrous, c... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
On line experience cost me an extra $2200!! Had to get my credit card company to refund the difference. For Rental Agreement number #*********, I had to change my drop off location from Minneapolis to Washington DC. I was quoted an extra $260 through the online web flow, for changing the location. I was totally fine with that. When I dropped off the car, they charged me an extra $2200, due to a .99 cent charge per mile, that they claim was due to my drop off location change. I even sent them a screen shot of the SAME scenari... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental was booked using a discount code for your company. Part of the agreement we have with your company states that on way rentals there maybe a mileage charge. However, in an effort to reflect our concerns and to promo... read more
Not reliable at all! Booked and paid for a vehicle March 15 for our vacation July 10,2021. Received a text and email from Avis confirming our reservation a couple days before our pick up, but the day I was supposed to pick up vehicle they called informing me they didn't have a vehicle for me Had to take two vehicles- 2 adults and 4 children. It was too late to cancel our reservations. We would have been charged for all of the days of our hotel reservations. Very crappy on Avis' part!!! Will never use again or recommend to an... read more
Business response:
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We do apologize that we did not have the requested vehicle class. Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, or another class of vehicle to meet your ne... read more
I booked a 1 day round trip rental through Avis Baltimore-Washington International Airport. However, when I called this morning to get my drop off location switched to a location closer to where I am staying I received the worst customer service I've ever experienced. The guy I was on the phone with had an attitude with me because he was having trouble looking up my information. He resorted to yelling at me through the phone instead of simply requesting politely for me to give the information slower and more clearly. I will ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have requested for the calls into our Customer Service to be reviewed to ensure any unprofessionalism is address appropriately. Also please note that one way rentals are always more expensive than round trip rentals, had the reservation been bo... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 12:00 p.m.
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