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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Picked up a transit van from the Lexington, KY airport on Wednesday, February 10th at 8 a.m. No one was there to show me to my car, check it out with me, etc. I had to go inside to the Avis counter and they handed me the key. I got in the van and drove home. We needed to leave town immediately ahead of the ice/snow storm. When we opened the car to start loading, we found empty pop bottles, coffee cups, an unvacuumed cargo area, gum and Nicolette wrappers in the door cubbies and drink holders. Inside windows were dirty. We ar... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. I am incredibly sorry for the experience you had and the condition of the vehicle that you received. We are following up aggressively with the senior management for the Lexington location to address the issues that you outlined in regards to compliance with our safety and enhanced cleaning procedures. Please know that our processes include a thorough cle... read more
Avis literally stole my money. Six months after my rental, they charge my card for tail light damage. The lens was broken when I picked up the car, which was understood by the representatives when I dropped the car off. I wrote them to get the money credited back, including photos (time stamped at the time of the rental pickup) of their own location with their own representative pointing at the damage. Now after three iterations, they have determined that I am liable for the charges. So time-stamped photo evidence is not eno... read more
Business response:
2/25/2021 RE: Budget Case: ******** Reservation: *********** Rental Agreement: ********** Dear Mr. ********, Thank you for contacting the ABG Executive Office. We have reviewed your e-mail and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the damage charge billed on your rental. A credit of $187.23 has been issued to your American Express account. The credit will post to your account within 3-5 days. We apologize for the inconv... read more
I rented. Car at Las Vegas Airport the weekend of 2/11. I was given a new Mazda Cx9. I parked overnight at my hotel and the next morning the car was dead. I attempted to contact customer service and was transferred to roadside assistance. They sent a service tech to jump the vehicle and I was told this is a common problem for these cars/batteries. I spend half a day of my vacation dealing with issues and getting a replacement car. 5 days later I was charged $218 for the jump. I appealed and was told it didn't matter why it h... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis Escalation Team. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the info... read more
Avis is unreliable when it comes to respecting your time money and needs. I reserved a suv last year. My husband picks up a van. I asked to get it adjusted because is not an suv of any kind. They honestly just threw the book at me about their policies and how my money was way more important than my experience as a customer. I've rented car with them for years I've ALWAYS had problems. It is not the wait time it's the availability of miscommunication from the employees. The customer service isn't really there to provide a pos... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis regarding your rental experience. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please... read more
Total disconnection between reservation system and vehicles locations availability
Business response:
Regarding the aforementioned BBB case file, thank you for allowing us to address your concerns. Upon review of this complaint, an investigation was conducted. Our records indicate that you had contacted Customer Service by e-mail on February 8, 2021, for which your concerns were addressed. Because we value your business, a credit of $58.96 has been issued to the method of payment on file. Please allow the credit to post to the account within 3-5 business days. We apologize for the inconvenience this matter has ca... read more
Not an honest company. I suggest paying the extra money to rent a car from another rental agency to avoid being taken advantage of from the Avis/Budget company. I locked the keys inside the car right outside the Avis/Budget office as I was returning the car. I went inside the office and asked them what the best solution would be. They said to call the Avis/Budget Roadside Assistance number. I asked them if there was an extra charge for this because if so, I will call the roadside assistance through my insurance company inste... read more
Business response:
In regards to the aforementioned BBB Case. Thank you for contacting Budget in regards to your rental experience. We are disappointed to receive any reports when we learn that customer has found some aspect of their experience with Avis Budget Group to be less than satisfactory. By way of explanation, at the check-out/start of each rental the rental sales agents offers the option coverages for a nominal fee, the option to accept our Roadside safety protection (RSP) coverage this particular coverage eliminates roadside assista... read more
Charged for unauthorized service and rented a vehicle with an expired quality inspection!!! Horrible experience!
Business response:
In regards to the aforementioned BBB complaint, we appreciate the opportunity to address your concern involving our coverage's. Our Budget locations are obligated to practice sound ethics and business practices and they are trained to review the terms of the agreement and advise customers of their responsibility and obligations while the vehicle is on rent. Please be assured it is not a practice of the Budget to charge for a product that is not wanted or needed, the decision of course is left up to the customer. Unfortunatel... read more
Thanks to Budget, I had to cancel my debit card! Flew into Houston, TX, USA at 11 PM January 10, 2021. Got to the Budget counter around 11:20 PM, which was closed. Thankfully, someone working the counter at Avis yelled at me. When I got to the counter a line formed behind me. I was busy securing my vehicle (I made the reservation in advance) when the other employee hollered at the folks behind me that the only vehicle left was a 12 passenger van, some of them had reservations-so lucky me, I at least got my vehicle right? I w... read more
I rented a vehicle from Avis. 3 weeks later I received a letter claiming damage to the vehicle and they pulled $600 out of my account with NO proof given. When I called and asked what damage, I was told they didn't know what I was talking about.
Business response:
In regards to the aforementioned BBB complaint Case, thank you for contacting Avis by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; t... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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