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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Overcharged on Currency Transaction by Avis I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, ********, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if th... read more
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have processed a credit of $49.00 back on your rental please allow up to 10 business days for this credit to post. Thank you for giving us the opportunity to be of assistance to you. Sincerely,... read more
Hello, my name is ******* ******, I am a Avis customer Preferred Program. I had experienced the worst time ever with Avis last week at the MSY Aiport. Reservation number will be under my email *******.***************** for ******* ******. I never complain but this time I am looking for a refund since because of Avis conduct I lost a customer meeting when I flew from New York for that. It took 2 hours to get the car, When I arrived at the desk there was a huge line, less staff and the team at the airport said they... read more
Business response:
Thank you for contacting us concerning your experience with the Avis New Orleans Intl Apo location concerning the above BBB complaint. There is no excuse for keeping a customer waiting, we pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. While we strive to give you the best service possible, it appears the rental location has not been too successful in handling the rental process in a fast and sufficient manner. Your comments have been forwarded to the responsible manager... read more
I will NEVER book through AVIS again! Beware! The price you are guaranteed online will change once you click reserve. My card was immediately charged $143 MORE, and they wanted to charge $50 to cancel my reservation, and when I called to speak to them they offered $25 off my total. I will gladly pay the $50 to cancel and will NEVER book with them again!!
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Thank you, Avis Budget Group R... read more
They don't tell you what the true cost of items are. I was asked if I wanted tolls to be pre-covered and I thought good idea. But what they don't tell you is it 25 dollars a day for that. It's almost impossible to get 25 dollars of tolls a day. If they ask if you want anything other then the car say no.
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We apologize for any misunderstanding or misinformation regarding the toll package fees. In the spirit of customer service and in an effort to resolve this matter, we have refunded the total cost of the toll package back to the credit card on file. You can expe... read more
Rented a economy compacted car the weekend of Halloween. Paid $400 sow Thing dollars which included my deposit. Return the car JUST AS I GOT IT. They reimburse me my deposit after they receive the car. Everything was great. Almost a month later I get a $450 charge to my card from them. I called and they said it was a cleaning charge to find more details call customer care. So I do and that was the first time in almost a month I got the email stating they were charging me for this cleaning. I had to call customer care to get ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We thank you for giving us the opportunity to address your inquiry regarding the miscellaneous charge on your Avis billing for a vehicle cleaning fee. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. These charges are billed separately from the final rental bill and may take 6-8 weeks to show a... read more
Avis rented us a Mazda CX-5 from their 8000 W. Broward Blvd Space 1127 Plantation, Florida location October 22, 2021. We arrived right before closing due to working. The Avis employee rushed me through the papers never explaining anything about the rental process. I haven't rented a vehicle in 10 years. The employee never reviewed the Mazda with us physically. During the course of our travels we realized we had 4 balled tires after hydroplaning on I 95, thus causing us to have to stop and get a hotel room. Is this Avis Renta... read more
Business response:
Case XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. We also provide the ... read more
The worst Rental company to ever deal with, NEVER rent to them. You will be happy if you use anyone else. I have been transferred 4 times today and they still can't help me. Please pick another company.
RE: Avis Case: ******** I returned my vehicle on Monday October 5, 2021, at approximately 7:15am per the rental agreement. I left the keys in the vehicle per the instructions of the customer service representative that same morning whom I had to call because there were no written after hour returns information on Reservation nor was there any conspicuous signage at the return lot or security. In fact, the Concord Regional Airport was completely closed with no one in sight. The local office was impossible to re... read more
I reserved a car through their online site for pick up at o'hare airport for November 11. When I made the reservation they immediately charged my card. When I when you go pick up the rental I did not have the card I had originally paid with. The women at the counter had me call customer service. Upon calling customer service they told me that they could not release the rental today because I did not have credit. What does my credit score have to do with a car rental?? I would assume I can pick up my car rental that I had alr... read more
Business response:
Case ******** Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Budget does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions. At the time of prepay you did agree to... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.9 star rating with 396 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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