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Avis Car Rental
- Transportation Services
- Albuquerque, NM
About this business
Location details
1901 University Boulevard Northeast, Crown Plaza Hotel, Albuquerque, NM, 87102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I attempted to rent a car from Avis and the location provided was not accurate. I called to find the location but the number for Avis rang with no answer. I called to cancel the reservation but again, there was no answer. I also googled the location and the number and all I could find was the same number I had been calling. After at least half a dozen calls, I cancelled through my company website where I had originally booked. Several weeks later, AVIS contacted me asking to return the car (which I never rented). I explained... read more
Business response:
Dear Mr. ****** Thank you for your communication to the BBB organization about your experience. At Avis Budget Group we are disturbed to learn whenever a customer has found some aspect of service less than satisfactory. On behalf of the entire organization please accept this apology for the error that was made to suspend your rental privileges. Please be assured a report has been recorded and brought to the attention of our Cincinnati, OH management team to take corrective action to prevent a recurrence. ... read more
I returned the car Friday afternoon instead of Saturday morning. Everything seemed fine. I've noticed Avis just arbitrarily adds charges on my credit card. NO EXPLANATION, NO NOTHING. Here it is Tuesday and I look at my credit card statement online and here's a charge for over $600.00.AGAIN NO EXPLANATION!!! CROOKED CRAP.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I returned the car Friday afternoon instead of Saturday morning. Everything seemed fine. I've noticed Avis just arbitrarily adds charges on my credit card. NO EXPLANATION, NO NOTHING. Here it is Tuesday and I look at my credit card statement online and here's a charge for over $600.00.AGAIN NO EXPLANATION!!! CROOKED CRAP.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Customer service is an absolute nightmare and my case seems nowhere close to being resolved. I turned my car into BWI airport on 12/9. I accidentally took the one key fob with me and didn't realize until my flight was about to board. Knowing what I know now, I should've just missed my flight and prayed I wouldn't get stranded because this has been a nightmare. I decided not to miss my flight after I looked on the Avis website and it specifically answers the question "what do I do if I took the key with me" (under the FAQs) a... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. We have reviewed your e-mail below and the notes from your case. We understand that things happen, and we would be happy to assist you with this matter. Unfortunately, we are not able to make any adjustments until the keys are returned, and the contract is closed. Kind Regards, Avis Budget Group Response Coordinator
I got charged for damage 5 month after turn in . Knowing there was nothing wrong with vehicle when I turned in . This place will rob u blind and they did not have proof of damage
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and half of the damage charge of $142.00 was processed to the Visa account on file on December 13, 2021. We believe this credit represents a fair and re... read more
I got charged for damage 5 month after turn in . Knowing there was nothing wrong with vehicle when I turned in . This place will rob u blind and they did not have proof of damage
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and half of the damage charge of $142.00 was processed to the Visa account on file on December 13, 2021. We believe this credit represents a fair and re... read more
Customer service is an absolute nightmare and my case seems nowhere close to being resolved. I turned my car into BWI airport on 12/9. I accidentally took the one key fob with me and didn't realize until my flight was about to board. Knowing what I know now, I should've just missed my flight and prayed I wouldn't get stranded because this has been a nightmare. I decided not to miss my flight after I looked on the Avis website and it specifically answers the question "what do I do if I took the key with me" (under the FAQs) a... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. We have reviewed your e-mail below and the notes from your case. We understand that things happen, and we would be happy to assist you with this matter. Unfortunately, we are not able to make any adjustments until the keys are returned, and the contract is closed. Kind Regards, Avis Budget Group Response Coordinator
Terrible customer service , mis-representation of what is being agreed to, failure to provide adequate review. (Signed on their device, no printed copy of the agreement, no ability to confirm their data entry. I rented a car for a 1-way, 89 Mile trip. Agreed to take a more expensive car (because they didn't want to send a cheap car on a one way trip) - agreed to pay $299 for this. I returned the car 1.5 HOURS later following the process identified by the AVIS Rep. 2 days later I got noticed of "failure to return" and ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
Terrible customer service , mis-representation of what is being agreed to, failure to provide adequate review. (Signed on their device, no printed copy of the agreement, no ability to confirm their data entry. I rented a car for a 1-way, 89 Mile trip. Agreed to take a more expensive car (because they didn't want to send a cheap car on a one way trip) - agreed to pay $299 for this. I returned the car 1.5 HOURS later following the process identified by the AVIS Rep. 2 days later I got noticed of "failure to return" and ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2 star rating with 408 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 8:00 a.m.
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