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Aurum Falls River By Cortland
- Residential Leasing
- Raleigh, NC
About this business
Location details
1302 Rio Valley Dr, Raleigh, NC, 27614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter I’m loving my new apartment it already feels like home. Vanessa and Lorena in the office were really helpful in getting me taken care of. I also like that there’s plenty to do right outside the community. There’s a huge mall right up the street and all the restaurants you could ever want. Everything is so nice and green on the property as well. Access to the city is right there for you too. This is a great place to stay.
Verified Renter I LOVE living here! Leasing Office staff- Extraordinary! Maintenance staff- Excellent! There's always a cute event or class going on. The neighborhood is secluded and very quiet. Communication with the office is outstanding as well. ?? ???????? property and I recommend living here.
Verified Renter Cortland Lex is a wonderful place to live! The landscaping always looks beautiful and the staff is always friendly and very helpful.
Can’t wait for the lease to be up! DO NOT MOVE INTO Avana Matthews! I have lived here since September of 2021 and never had an issue until the property was purchased by Greystar and became Avana. A pest control contractor came into my apartment and damaged my personal property. Nothing from Avana. If you have a pet that visits you are required to pay for that pet even if they do not live there on a permanent basis. I was charged 362.10 for the pet even with an approved ESA letter. You now have to register your vehicle every ... read more
Business response:
I’m truly sorry to hear about your recent experience, and I want to sincerely apologize for the frustration and inconvenience you've encountered. This is not the experience we strive to provide at Avana Matthews. We’ve recently been working to improve communication, service times, and vendor processes, and your feedback helps highlight areas we still need to work on. I’d really appreciate the opportunity to speak with you directly so we can fully understand the situation and work toward a resolution.
Verified Renter This community is nice, quaint and very convenient to downtown Alpharetta and every single place one would want or need to go. Hospital, grocery, shopping, night out, sushi or just walking for fresh air. The staff is incredibly kind and the maintenance team is always ready to work. They are knowledgeable and articulate, when I have questions about infrastructure or engineering related to my needs. Very rare these days. No complaints at all, I’m almost a year as a new resident to this community and Alpharetta/... read more
Verified Renter This community has huge potential. I have been here for over 4 years and have been disappointed always. My first morning in my apartment I got locked out on my second story porch for over an hour. I’ve been locked out twice to a faulty lock system. That was never fixed. I’ve had visitors get locked out on days I’ve luckily been there. My tub was disgusting on move in, they claimed they’d renovate it and then never did and denied they ever said so. Then proceeded to break the lease by entering unannounced to s... read more
Business response:
Thank you for taking the time to share your experience—and for being a resident here for over four years. I’m truly sorry to hear about the repeated frustrations you’ve experienced during your time with us. Your concerns are absolutely valid, and it’s clear that we’ve fallen short in providing the consistent level of service and communication that every resident deserves. From your move-in experience to maintenance interactions and the lack of follow-through on commitments, this is not the standard we hold ourselves to, and ... read more
Verified Renter It’s a pretty good community. They have a lot of community events. The parking lot and spots are very tiny. You get dinged all the time. We had expensive parts stolen from our car. The pool is small but has a hot tub. The fitness center is pretty good.
Business response:
Hello, Thank you for taking the time to review our community! We're glad to hear you enjoy the community events and amenities. We understand your concerns about parking and security. While we do have a courtesy patrol on-site each evening to help deter issues, unfortunately, crime can find its way into any community despite even the best efforts. Please feel free to reach out to our team at 720.613.9812 if you’d like to discuss your experience further. Have a great day! - Your team at Cortland Broomfield
Verified Renter This is what I call a definite welcoming community. I am so glad I chose Cortland North Haven to call home. This community has so much to offer. From beautiful well kept grounds, awesomely impressive amenities, luxury interiors, and a peaceful atmosphere that is safe for my family.
Business response:
Hi there, Thank you for your feedback. Our team strives to provide a community that you can be proud to call home and are happy to hear that we have succeeded in doing just that! - Your team at Cortland North Haven
Verified Renter I lived in this apartment for the last nine years. The neighbored is safe, addressed the issues you have in ASAP, and work with you. updated you if, there is maintenance going in you area, or office closed days. The office and maintenance employees are friendly'
Business response:
Hello, Thank you so much for sharing your experience with us over the past nine years! We're thrilled to hear that you've felt safe in the neighborhood and that our team has been responsive and communicative. Our office and service team strive to provide friendly and efficient service, and it's wonderful to know that their efforts have made a positive impact on your residency. We truly appreciate your long-term residency and the trust you've placed in us. If there's anything more we can do to enhance your living experience, ... read more
Frequently asked questions about Aurum Falls River By Cortland
How is Aurum Falls River By Cortland rated?
Aurum Falls River By Cortland has a 4.3 star rating with 398 reviews.
When is Aurum Falls River By Cortland open?
Aurum Falls River By Cortland is closed now. It will open at 10:00 a.m.
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