Ashley Store

Joyce S. 

on BBB

4 years ago

Beyond frustrating experience, we bought a bedroom set 3/14/21, dresser, nightstand, bedframe and mattress. The mattress we were originally told was out of stock so in order to assure everything was delivered together we chose a more expensive mattress (fine no problem, I wanted everything delivered together). Delivery date was scheduled for 3/27/21. They arrive and begin to assemble and the footboard is damaged. The technicians here take pictures and send to their managers so we can receive a replacement. This whole process... read more

Linda P. 

on BBB

4 years ago

No wonder they have 1 star service!! 103 customers are giving this business the worst review ever!! I bought a lot of my furniture some years ago. They were good. Now they are terrible!! I called several times, never got an answer. When I did, 3 people hang up on me. Justin and Fonja kept me on hold for 18 and 13 minutes each and never got back to me. I ordered a table on 3/13. It is 4/1 and no delivery yet. I asked for a supervisor and Fonja just put me on hold and never answered again. Justin also, just hang up on me after... read more

ROWENA T 

on BBB

4 years ago

As with other folks here, I would give a negative zero for customer service experience if that were possible. We purchased a headboard from the Las Vegas store on W. Sahara Avenue on Feb. 17, delivered Feb. 19th. Screws were missing. Talked with customer service on the spot and were told the screws will be sent by mail. After 2 weeks still no screws, so I called and was told the screws are on back ordered possibly until end of March. I should get a call back with the tracking number. After another week, still no call back, I... read more

Kaitlyn S. 

on BBB

4 years ago

We understand with covid there has been a lot of wait times for furniture. That’s why we went with these bar stools that we were told were in stock and could be delivered the next week. Come to find out not all the bar stools were in stock and they wouldn’t ship us the ones they had. While we wait for the last one. I’ve called a million times. They basically tell me to go fly a kite. Each time they have different estimated delivery dates all of them are longer waits then the last time I called. Still haven’t received any of ... read more

Mark S 

on BBB

4 years ago

My best advice is to never deal with this company. Started by going into the store in Tempe and finding a sofa and dining set, while in the store I looked at the website online and the price for the same items was about two thousand dollars less. So buying in the store is a major rip off. Now you know why they hover over you like stalkers. I ordered online and the nightmare of lies and misrepresentation began. After finally receiving confirmation of my order and delivery date, I received no less than 50 emails asking if I wa... read more

Jessica W 

on BBB

4 years ago

Purchased two dressers and end tables. Picked them up, brought them home and found one of the drawers broken. It took days to get through to customer service via website 'chat' because phone calls were never answered. We were given a claim # and told our part would ship in a week and we would get a tracking number. Did not get one, could not get through to customer service so called the store directly. They looked it up and said it was still processing and should ship in a week. Called the store back in a week was told it wa... read more

Katy S 

on BBB

4 years ago

Sales staff in Olympia, WA were nice. Other than that, it’s been a horrible experience. Furniture was purchased back in November, I’ve been given five different delivery dates. I only got new delivery dates because it’s come to the day of delivery and I never heard FROM ANYONE. No call, nothing. I’ve reached out every time to see what’s going on since I didn’t get any, “we’re on our way” calls. Every new customer service person I’ve spoken with has given me a new “guaranteed/firm” date. Ridiculous. They told me my furniture ... read more

Ashley C 

on BBB

4 years ago

If I had an option to leave zero stars, I would. Terrible experience. I ordered three pieces (2 nightstands and a dresser). All were to be delivered together. Upon delivery I was informed that my dresser was never loaded on the truck at the warehouse. Additionally 1 of the 2 nightstand was either damaged or not assembled properly, the drawer would not properly open/close. I wanted to send the item upon arrival but after calling customer service I was advised that it made more sense for them to send a furniture repair person ... read more

Lauren H. 

on BBB

4 years ago

I ordered a sectional couch on January 7th and set up a February 12th delivery date. 2 days before, on February 10th, they called to confirm delivery. After waiting around during my 10 am - 1 pm window on the 12th, I called and was told our delivery date was now the 17th. The woman on the phone was nice, but could not offer any details as to why this happened and if it would happen again. She made a claim for me and said someone will contact me within 24-48 hours, but it's Friday so this pushes us back to Monday. I am now le... read more