Ashley Store

Jennifer B 

on BBB

4 years ago

POOR BUSINESS PRACTICE!!! My wife and I ordered 2 sectional for our home in Kuna, ID on October 3rd, 2020. We were told by our sales associate, in store, that delivery would take 4-6 weeks, six weeks being the latest!!! We were also told we would receive a call about a week after purchase to further plan for delivery. We not only never received a phone call, but when we called to check on delivery dates, we were told a date the extended out to 12 weeks, instead of the original 6 week LATEST! Although, it was extended well pa... read more

BJG 

on BBB

4 years ago

I purchased $10,000 of furniture at the Ashley store in Prescott, AZ.. I am having the worst experience with that store from sales all the way up to the store manager. Then when I call corporate offices to be put in touch with the district manager for Arizona, I am either transferred back to the Prescott store or my call is forwarded to some other line that always disconnects with me. My experience with the Prescott store is beyond unacceptable. And apparently Ashley wants consumers to not have any way to talk to someone abo... read more

Marcus C 

on BBB

4 years ago

I have not been this disappointed with Customer Service in quite a while. We purchased a bed, mattress, and boxspring on 12/12/2020, to be delivered on 12/14. As part of the Delivery charge, the removal of the old mattress/boxspring was included. The bed was delivered no problem, but as the technicians left, I went down to my garage and found that they left the mattress and boxspring behind. I called customer service immediately and was told that they would contact me later on in the day to schedule the removal, I never hear... read more

Charles H 

on BBB

4 years ago

Do not trust Ashley. We had to go out of town because of an emergency. 12/15/2020 while driving home we received a call from Ashley at 8:05 am telling us that they at our door to make a delivery of a chair we ordered couple weeks back. We informed them that per the text I received from Ashley our scheduled delivery was to be between the hours of 9:15 am to 1:15 pm. We ask if he could come back at the schedule time and he replied that he could not. He said that we will have to call and reschedule the delivery. Why would you h... read more

Karin P 

on BBB

4 years ago

The worst experience ever. I purchased 3 pieces; 2 couches and a loveseat. I was scheduled for a delivery date of 12/6, which I confirmed a few days prior. On the date, I was told that my items were backordered. I was then rescheduled for delivery on the 12/11. The delivery did arrive, but only with one of three items. The delivery company told me this happens with most Ashley deliveries. After hours and hours on hold, I was told that the other items were backordered until 2021. Then I was told they were in the warehouse and... read more

George U. 

on BBB

4 years ago

Had the absolute worst customer service experience with Ashley Furniture. My Dining room server arrived damaged. The delivery service positioned the damaged part of the box out of view so my wife couldn’t see it before she signed the bill of lading. Two days dealing with customer service only to be told that it was “my problem” because we accepted the furniture. I then went in to speak with the manager Daniel H***** who threatened to “send me to collections” if needed??? Absolutely unacceptable. Looks like our next step is t... read more

Nicole M 

on BBB

4 years ago

I wish I could give negative stars. They have horrible communication within the departments and make you do the legwork for them. You want to buy something? They are more than willing to help you out. Want to have a problem fixed? Too bad. I got an order delivered and all seemed fine except loose fabric ends because they couldn't bother to seal the edge for some unknown reason, but since I had one item on back order I decided to cancel it. I didn't have the room. I called 11/3/20 and the guy on the phone said it was canceled... read more

JR 

on BBB

5 years ago

Was given our first delivery date of Nov 20th. Waited all day and they didnt show up and was not notified. We had to call to find out they were not coming. The next time they delivered which was the 22nd, did not have all our items. We are still waiting on our Bedroom set and each time we call pur delivery date is moved further and further back. We sold our previous bedroom set thinking ours would be here as promised. Been sleeping on the floor several weeks now. Each time we call its a different story on what part they have... read more

Kimberly W. 

on BBB

5 years ago

Kimberly Watson, I ordered furniture on 09/05/2020 and was told it would be delivered with in four to six weeks due to COVID, no problem with that. We received an email that the furniture would not be delivered until 12/18/2020. I called the customer service department on 11/10/2020 to find out why it was taking so long . It was then that I was told that my furniture was discontinued and that I would not be getting that delivery on 12/18/2020. If I had not called then when that date came I would not have gotten any furniture... read more