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Ashley Store

4.4

About this business

Retail chain with a variety of signature home furniture, decor accessories & mattresses. 

Location details

18601 Alderwood Mall Pkwy, Lynnwood, WA, 98037, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 8:00 p.m.
4.44,002 reviews
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Shanna D's profile image
Shanna D 
4 years ago

Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver by the end of July. My family has been without any furniture for a month already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. ... read more

Business response:

Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We currently have your order reserved for delivery on August 10. We will reach out to you about 24-72hours prior to get confirmation and to provide the timeframe for delivery.Regards,Ashley Furniture *********** **** BD 

Cari Q's profile image
Cari Q 
4 years ago

I bought a coffee table online. It starts to have bubbles in 2 weeks of normal use. Contacted the company and learned that I couldnt return it because the way it was delivered.Stay away from the company at all cost or read the return policy carefully beforehand. 

Business response:

Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our ******************** team. Regards, ********************************************* *********** **** AN 

Nikhil M.'s profile image
Nikhil M. 
4 years ago

I purchased a bed online with the option of "no hassle delivery and assembly". I picked up June 9th as the delivery date. Firstly, they send parts of the bed through *** which delivered ahead of schedule and i had to make arrangements to get them in during my absence. The Ashley crew came with the headboard. During assembly, they noted that the footboard delivered was damaged and reported the same to their bosses. I got a call from ******************** immediately after assembly telling that they have reported this to the on... read more

Business response:

Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our ******************** team. Regards, ********************************************* *********** **** AN 

Jordan W's profile image
Jordan W 
4 years ago

Ashley Furniture HomeStore is the worst business I have ever dealt with as a customer! I was in need of a new couch and after many weeks of looking around I had finally found a couch I wanted to purchase. After paying $1,550.00 for the couch I was originally told by the salesman that the couch would arrive in about 8 to 10 weeks. I was told that on February 12th, 2021. After waiting around 8 to 9 weeks I had called customer service to follow up on when I could expect delivery. I was then told that they had 1 piece of my sect... read more

Business response:

Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** AN 

Paul R's profile image
Paul R 
4 years ago

This company will lie directly to your face when in the store to make a sale. And once they have your money there customer service is a game of running you around so you cannot get any results to your issue. I bought a piece of furniture on the promise that it was in stock and would be delivered on the date they said it would be delivered. Then they call me 4 days before that date and say it is not in stock and I will have to wait 3 addition weeks. When I try to get someone on the phone to complain to I either get hung up on... read more

Business response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Paul R*****'s concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We do apologize for the unexpected delays. We do show that Paul's order is scheduled to be delivered on 07-01-2021 Regards, Ashley Furniture Industries, Inc. Corporate Office JD 

Linda H.'s profile image
Linda H. 
4 years ago

We bought a mattress, box springs bed and two side tables on May 7th. Agreement was to remove old box springs and mattress. Delivery guys literally hid our mattress in a spare bedroom (opened closed door, slid it in and closed door again and left). Bed frame was broken, discovered 3 days after it was set up. They still, after 10 days of trying to get a response, haven't called us back, haven't removed mattress. No way this is an A+ store. They have no idea what customer service is. 

Business response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Linda H*****' concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are unable to locate Linda H*****' account. Could you please provide the city and state you purchased from. Also the sales order number if possible. Regards, Ashley Furniture Industries, Inc. Corporate Office JD 

Lisa P.'s profile image
Lisa P. 
4 years ago

How the heck does Ashley Furniture have an A+ rating with the bbb, when they have so many negative reviews and complaints? Like so many others, I’m having the same experience with them. I bought a dining room set on 2-7-21, waited 2 months for it to come in, started to assemble it only to find out one of the chairs is defective to the point it can’t be put together at all. And one of the chair legs is defective and can’t be tightened. So, since 4-13-21, I’ve been trying to get this returned. Found out the Boise, Id location ... read more

Business response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Lisa P******’s situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of Mrs. P******’s concerns, we reached out to our store sales management team. We have issued a refund to be applied to Mrs. P******’s original form of payment. Regards, Ashley Furniture Industries, Inc. Corporate Office JD 

Evangelina H's profile image
Evangelina H 
4 years ago

I would like to share a review regarding my recent visit to the Burbank location. My son his wife and my two granddaughters went to purchase to bed, bed frames, and a living room couch totaling around 12k. We started around 3pm on May 11th. Working with Emik she started helping my daughter-in-law and I worked on picking out beds and bedframes. They worked with them to finish up the couch and make payments so roughly around 530 they were finished when they started when I started the paperwork, around this time my granddaughte... read more

Business response:

I apologize for the customer service you received in-store, and want to thank you for bringing this issue to our attention. Your information has been forwarded to upper management to address the treatment you received. Thank you. 

Sday's profile image
Sday 
4 years ago

I ordered almost six thousand dollars worth of furniture from Ashley including an accent chair. Upon delivery my couch had scratches in the leather, the stitching had come undone, a drawer didn't close all the way and I had glue all over the front of my dresser, that would not come off. In the midst of owning the furniture my puppy had gotten my accent chair dirty with dirt. With all the other problems I had with the furniture I figured I would call the protection plan and have the pieces fixed and clean the chair. I started... read more

Business response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Sheena D**’s situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of Mrs. D**’s concerns, we reached out to our store sales management team. We have issued a refund to be applied to Mrs. D**’s original form of payment. Regards, Ashley Furniture Industries, Inc. Corporate Office JD 

Frequently asked questions about Ashley Store

How is Ashley Store rated?

Ashley Store has a 4.4 star rating with 4,002 reviews. 

When is Ashley Store open?

Ashley Store is closed now. It will open tomorrow at 10:00 a.m. 

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