Ashley Store

Linda C. 

on BBB

2 years ago

On December 29th, 2022, I purchased a dinning table at the store located in Avondale, Arizona my items were delivered on March 23, 2022. I received the wrong bench because the sales person Angel R**** put the wrong item number on my order I talked to the Manager in the beginning of April and he stated that I will be getting by bench in 3-4 weeks. Every time I call I am sent to some customer call center and I been told that somebody will call me within 24 hours NOBODY has called. Finally, today I spoke with a Jennifer at the ... read more

Mav Dee 

on BBB

2 years ago

Today is Fri. We visited Ashley last Wed to pick out a couch. We found a small, decently priced one that worked perfect for us & was in stock. The salesman that helped us rang us up, we bought the insurance, paid and scheduled the delivery as well. We let the salesman know we lived in an apartment, on the third floor up tight stairs. He assured us everything would be fine at least twice. We have recently moved from a two-story house & have been surprised how easily different services moved things, including a huge, metal fra... read more

Nicole R 

on BBB

2 years ago

I will truly NEVER shop at Ashley again. If I could give 0 Stars I would. On Sept 5, 2021 I purchased $5000+ of furniture from Ashley Homestore in Portland, Oregon. I was told at the time that I would have to wait a couple of weeks to receive a couch and love seat set from the manufacturers. After the date of delivery changed 4 times extending into the new year I decided to cancel the order all together. At that time(sometime in December 2021) I was told ( by the rudest customer service reps I've ever talked to btw) I was on... read more

David Adcock 

on BBB

2 years ago

Where to start… First, cash purchase was made almost a year ago in 2021 with complete frustration from day one. Second, 6 months after purchase were being told that none of our items are in stock. Then it takes hours of phone calls to finally get the store to get us our bed that we ordered with dresser and side table. After looking at the bed frame it was clear that the side bed frame was cracked so I had to make a service request to get that replaced. Third, multiple calls later and more hours on the line trying to get stat... read more

Erin F 

on BBB

2 years ago

I will never shop at Ashley again. I went to the store to purchase one bar stools that matched what I already had. At the store, they could no longer get the same color so I ordered 3 new ones (more expensive than Amazon, but did it anyway). I was called for delivery about a month later. They delivered 2 boxes each with 2 stools. I questioned the delivery but they assured me the stools were sold in pairs and I had ordered 3 pairs.. Another pair was set for delivery. I then began calling to try to cancel that part of the orde... read more

Craig B 

on BBB

3 years ago

I will never buy anything from here again. Bought a love seat and sofa within 6 months they were falling apart. Support spring on couch detached from the structure seams coming undone stuffing falling out threads on the cushion surface are unraveling. Called them they sent reps out twice (after I had to call them back to find out the status of the reps finding’s from the first visit) and was told it was customer abuse! Talked with the store manager was told there was nothing they could do!! There’s more but the bottom line i... read more

James B. 

on BBB

3 years ago

You can never get a hold of this store located in Tacoma.I have been calling daily since 4/8/22. Still haven't reached the store manager that I was told by two different Ashley employees that I have to talk to to help me with my issue. Her name is A. My problem is we had a warranty credit from Montage Furniture Services on our purchase of on 5/11/16.The total for the protection was and if we didn't use the protection in five years we could use that money and purchase something in store for that amount. So we went and purchas... read more

Romel G 

on BBB

3 years ago

***My full review is on Google***-It been 6 months...still no couch.UPDATE:So after dealing with all that BS. They gave me another delivery date of 4/14/2022. BUT...just received another call from them saying, now it's looking like sometime in May, but they are going to try to contact someone to get it sooner....yeah right. So in a span of a week, I got a confirmation with emails and a phone call that my order was coming in today, 3/31/2022. Didn't receive my order today, So I CALLED THEM to find out what's going on. After t... read more

CHARLOTTE P. 

on BBB

3 years ago

I wish I would have trusted the horrible reviews & never used AHS & SPECIFICALLY this joke of a store in the first place. I could give a 1 hour ted talk on how HORRIFIC this experience has been. But I’ll just give the gist. I came in to purchase a bedroom set with my Fiancé 1 year ago. We spent a little over $2,900 on Queen Bed-frame, Mattress, Dresser, and one night stand. The delivery comes about 6 weeks later. There were 2 delivery men. They brought in the bed-frame together and only one guy proceeded to build it while th... read more