Ashley Store

Melissa D 

on BBB

3 years ago

Placed an in-store order. Horrible, rude customer service both in-store and online. Lack of information provided regarding (lack there of) return policy. Extremely difficult to deal with as a customer. Better off buying from another retailer. Or if you really want Ashley products, another retailer who sells Ashley. 

Manuel F 

on BBB

3 years ago

The most unprofessional people I’ve ever met, they did not uphold the contract and when we said we would go up the latter they THREATENED us to cancel the contract. So we cancelled it and we are still going to complain cause they tried to to do to my father and mother IS ILLEGAL. Mo was the manager threatened us that he would cancel our contract if we wrote a bad review like who does business like that? Long story short they signed the contract the couch set and delivery; but they pushed back the delivery date for 3 weeks an... read more

Matt S. 

on BBB

3 years ago

Horrible service have in store and extended warranty on furniture that is falling apart that was delivered earlier this year neither will cover the warranty and we have a table that is still not here and keeps getting pushed back. Tech came out and wants extended warranty to cover extended warranty says one year store warranty should cover. What a joke. I would leave 0 or negative stars if I could. 

Jennifer M 

on BBB

3 years ago

My husband and I purchase a Seal Alby Hybd Med SPCAKG on 5/11/2022. We paid cash and were told delivery would be 5/24/2022. We took the day (5/24/2022) off from work to make sure we were home for delivery. We received a call at 3:45 pm the afternoon before (5/23/2022) after we already left work, stating the delivery was delayed. We called the next day only to be told the delivery was now set for 5/30/2022. A week later and on a Holiday, we went back a forth with the customer service, and the store manager both gave us the co... read more

Brittney W. 

on BBB

3 years ago

I have never been so disappointed with a purchase in my entire life! I purchased a 14 piece living room set and not only did the couch arrive severely damaged, but some of the accessories were broken or so cheaply made that they were unusable. I tried to call customer care as soon as we noticed the issue with the couch (same day as delivery) but the automated system could not locate my order by the sales number or by my phone number that I know is attached to my order. Then, I text our Ashley sales representative and he did ... read more

Brittany R. 

on BBB

3 years ago

Dont ever buy your furniture from this company!!!! I have been fighting with them for 7 months about my couch they brought me that was ruined the couch had a big gab in it. Two weeks later the couch stitching started falling apart. They all lie about he said she said Make sure you write down everything I wont put myself threw this **** ever again. 

Linda C. 

on BBB

3 years ago

On December 29th, 2022, I purchased a dinning table at the store located in Avondale, Arizona my items were delivered on March 23, 2022. I received the wrong bench because the sales person Angel R**** put the wrong item number on my order I talked to the Manager in the beginning of April and he stated that I will be getting by bench in 3-4 weeks. Every time I call I am sent to some customer call center and I been told that somebody will call me within 24 hours NOBODY has called. Finally, today I spoke with a Jennifer at the ... read more

Mav Dee 

on BBB

3 years ago

Today is Fri. We visited Ashley last Wed to pick out a couch. We found a small, decently priced one that worked perfect for us & was in stock. The salesman that helped us rang us up, we bought the insurance, paid and scheduled the delivery as well. We let the salesman know we lived in an apartment, on the third floor up tight stairs. He assured us everything would be fine at least twice. We have recently moved from a two-story house & have been surprised how easily different services moved things, including a huge, metal fra... read more

Nicole R 

on BBB

3 years ago

I will truly NEVER shop at Ashley again. If I could give 0 Stars I would. On Sept 5, 2021 I purchased $5000+ of furniture from Ashley Homestore in Portland, Oregon. I was told at the time that I would have to wait a couple of weeks to receive a couch and love seat set from the manufacturers. After the date of delivery changed 4 times extending into the new year I decided to cancel the order all together. At that time(sometime in December 2021) I was told ( by the rudest customer service reps I've ever talked to btw) I was on... read more