Ashley Store

CELIANO 

on BBB

2 years ago

Ashely Homes is selling fake premium protection plans. There are selling these plans using a company called "PROTECTALL" which find different excuses to NOT COVERED the warranty. I spent 3 months trying to claim my warranty even with Ashley home since I went there and showed them the emails back and forth with that company and they agreed PROTECTALL should cover my furniture. So Ashley Home (Felicia and a manager) decided to send me new covers for my couch but that never happened. I have been waiting for 2 months and nothing... read more

Jennifer L 

on BBB

2 years ago

So far my review has nothing to do with a store but Ashley as a company. We bought a $3500 table that was delivered and the base was chipped very badly. it was not going to be able to be colored in with a pen as it looked like a chewed the corner off. The delivery guys suggested leaving the table and they would bring a new base. Then someone from Ashley called and said that if they leave it, it would only get repaired and not replaced. We had no choice but to return it. A couple weeks later another team showed up with the ne... read more

Jarron S. 

on BBB

2 years ago

Buyer beware manager Rolph will try and charge you more when you go for pick up after you have already paid. This is a fraudulent place to do buisness with and I'd stay away. Employees are clearly suffering from lack of management and training<br /> <br /> <br /> 

Deena V 

on BBB

2 years ago

WARNING!! Ashley furniture advertises 30 day satisfaction guarantee but that is BS. Your warranty all depends on how it was delivered. If you take the free curbside delivery make sure you know you only have 72 hours to make any returns if it doesnt work for you. Who knew you had to know the rules per delivery method?? ?? They are rude and not helpful at all. Read reviews before buying from here. They are all legit! TAKE YOUR BUSINESS ELSEWHERE!!! 

Selena M 

on BBB

2 years ago

Let me just say...I thought that the horrible service was limited to this store, but I was wrong! After spending countless hours on the phone with corporate & the warehouse for the past 6 months I would never again purchase ANYTHING from Ashley Furniture. While making this post...the corporate office has hung up on my for the 3rd time just today. I've had to pay another company to come and take my couches that Ashley is replacing through their insurance carrier because they refuse to pick up (i learned that this morning). In... read more

Katherine B 

on BBB

2 years ago

We bought a sofa on 5/7/22. It was delivered on 5/23/22. Im supposed to wait 6 weeks to get the rewards for the shipping back ($130). Its been 7+ weeks and finally got an email to submit the vouchers on 7/06/22 and submitted it immediately. Today is 7/15/22 and nothing has been done and when I checked the voucher #s, it says not found. They give you a number to text and will reply at first and when I texted again because my vouchers arent found, they dont reply. They dont answer any calls or you wait forever to speak with so... read more

Parminder K 

on BBB

2 years ago

I purchased a sofa and bed set from this store in March 2022, and I cancelled the bed set because I promised an early delivery date but I was told there is no timeline for delivery when I called the store 2 months later. I did receive the sofa but the corner seat was damaged. I was given an exchanged seat which did not match the color, texture and the fabric of the original sofa, and I informed Ashley right away. I then called Ashley about the sofa having loose threads all over, and they sent over a technician to fix that. H... read more

Sandra D 

on BBB

2 years ago

The Ashley furniture store in Modesto is horrible I received new merchandise paid quite a bit of money it's good quality except for the couch has 2 chips it's damaged. Because it was delivered by a company that they contract with they are stating that they cannot return it they will send a repairman to my home now that is a bunch of bull I paid for new furniture now I have to have furniture that's been repaired please don't shop there<br /> <br /> <br /> 

Melissa L 

on BBB

2 years ago

I would give this location 0 stars if that was a possibility! We ordered nearly 8k in furniture from this location. EVERY piece has been either damaged upon assembly by their technicians assembling the item or the item was damaged upon the technicians opening the package. Everything from crushed corners, misaligned drawers, and drilling through the face of a footboard! I have dedicated literal hours on hold while trying to reach someone to speak to. When entering this location, we actually witnessed the employees pick up the... read more