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Ashley Store
- Retail
- Lynnwood, WA
About this business
Retail chain with a variety of signature home furniture, decor accessories & mattresses.
Location details
18601 Alderwood Mall Pkwy, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Awesome experience on time ..nice guys??????the couch came as excepted
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards,Ashley Furniture *********** **** Corporate Office KB
**GOOD LUCK GETTING A REFUND!**I would love to leave a zero star rating if I could. The only positive thing about our experience with this Ashley Home Furniture store was the patient and kind young woman helping in the customer service department. We made a purchase at this Ashley Home Furniture store in October 2021. After numerous delays on delivering the furniture, we finally decided to cancel the order and request a refund. It is now June 2023 and we have not seen a dime of the money spent on the couch we DO NOT have.The... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are unable to locate your account. Could you please email ** at ****************************************************************************** providing the name and phone number associated with the order? Also the sales order number if possible. Regards, Ashley Furniture *********** **** Corporate Office K... read more
I love my experiences with Ashley Furniture. I've had no complaints for them yet!
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JD
We just purchased a lift chair for my 92-year-old mother. Our salesperson James was knowledgeable and friendly and took a real interest in making sure we found the right chair. The chair we selected turned out to be a little to large and when we contacted the store we worked with Jerrell and Robin. Once again, the staff took the time to understand the situation and make sure we ended up with a chair that worked for our mother. The chair was a significant purchase for our family and the feeling that Ashley was interested in m... read more
Business response:
Thank you for contacting Ashley Furniture Industries, Inc. Thank you for your valued feedback!! We will let James and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture Industries, Inc. Corporate Office JD
I just bought few and on sale picture frames in order to decorate a small 1 bedroom apartment. Anawas the sales person in the ********* store and she was super kind showing me sofas and dining sets.However after reading all the comments posted here from different customers honestly Im thinking to buy the sofa and the dinning set. Because the service from the delivery and the quality of the products seems to be very hard to move fwd on my decision. Will see
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let *** and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JD
The Downtown ********* branch is the worst. The customer service people are all incompetent. We had to go to the store 3 times, wait for hours to be accommodated and in the end getting a damaged furniture ( which I refused to accept) and a wrong item which I needed to be changed. Up to now Im having issues with this branch and all I want to do is cancel all our transactions.
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
I am here to share my terrible experience with this company. I have been coming here for 3+ years spending about $20,000 furnishing my new home. I purchased an electric adjustable bed for $5000 with $300 insurance coverage. Thinking it was going to provide me comfort and stress free nights. I was completely wrong. The motor broke down. I’ve gone into the store several times and they have sent many workers to fix my bed and all of them have told me they couldn't fix it. After so many failed attempts with getting my bed fixed ... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
To start off, our first delivery for a living roomfurniture set was ordered and they were continuously delayed and pushed back because of the "shipping problems in America" but we did not receive our complete set for 6 months. The delivery drivers were under the influence of drugs, had no tools and need to "piss". The couch was also broken but I was told they would not take it back but it had to be replaced. A year later we tried again (hopeful). Everything went smooth up to the delivery, bedroom furniture coming Thursday, m... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
Poor quality dinning room tables. Assistant manager very rude. Manager did not reach out to try to resolve problem. And their making me pay delivery charges even though their furniture twice has a lot of defects
Business response:
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are addressing these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** CD
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.4 star rating with 4,002 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 9:00 p.m.
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