Ashley Store

Norma W 

on BBB

2 years ago

I made a purchased on 02/16/2023 and cancelled next day at the Mesa Ashley store. As I cancelled the transaction it is supposed to reverse and reimburse to my VISA credit the $486.59 I paid in concept of delivery and taxes and also reverse the entire transaction from my credit line on Synchrony bank. None of the two reimbursement were made. As to today March 27 of 2023, no credit or reimbursement have been made. I already went to the store four times regarding this issue and always the promise is that they will reverse the t... read more

KEITH M. 

on BBB

2 years ago

Purchased my furniture on Feb. 11th. Scheduled for delivery to my new empty apartment on March 2nd. Received a phone call on Feb. 25th telling me that the delivery date needs to move to March 8th (Not happy, but it is what it is). Then March received a phone call March 3rd informing me yet again a delivery date needs to be pushed to March 18th (Really not happy now). Then I receive an email March 7th "Great news...do you want your order earlier"? The only "Earlier date available was March 17th. So what's 1 more day sitting o... read more

Nona R 

on BBB

2 years ago

I purchased the Tambo Recliner for as a Christmas present. We purchased from the Las Vegas area store and was assured that any issues would be addressed and resolved in a timely fashion. The recliner was delivered on 1/7/2023 and twice that month my aunt re-visited the store to bring to their attention that the recliner was not locking when in the down position; she also made several calls to the store. A third party came to the home to look at the recliner on two occasions in February, with one stating "maybe if you cross y... read more

Teota C 

on BBB

2 years ago

Sectional delivered two weeks ago with missing back cushion. Delivery driver called customer service who advised cushion was being delivered directly to me in 3 days. A week later I received a box of stuffing. I’ve called customer service daily for a week. I average 2 - 2.5 hours on the phone daily trying to either receive the missing cushion or for the sofa to be returned or replaced. I am hung up on multiple times, told different stories regarding the resolution and escalated with promises of call backs that never come. I ... read more

Jeff 

on BBB

2 years ago

Buyer beware! Store manager Tanner and sales person Chidi are running a scam to take money from customers. They sell you items they can't actually provide and then force you to get store credit instead of a refund so you have to spend your money with them. They very blatantly tell you they aren't responsible to give a refund but are happy to give you credit to buy at the store. Be very careful, Tanner and Chidi are good at the scam 

Christopher K 

on BBB

2 years ago

I purchased a sectional and a recliner with a protection plan of five years on 03/23/2021. The recliners remote was ripped off by my kids along with multiple stains on both pieces of furniture. They refused to repair or clean the multiple stains on the sectional and recliner. The customer service was unprofessional, claiming to return a phone call but later would not, going months without a response. Ashleys protection plan is false advertising and is criminal in the state of Nevada. Under Nevada State Law, specifically NRS ... read more

SANDY S 

on BBB

2 years ago

Everyone told me not to buy here because their customer service is the worst in the world! But, It was the only place I could buy two specific piece I wanted to make my life easier because I was going to have surgery.Well, all my friends were right. I am kicking myself of course. I ordered two pieces that took me about 4 hours of searching on. That was supposed to be in stock and could be delivered before my surgery which would be in 3 wks. My wonderful sales person (*****) worked very hard as we went through the whole store... read more

MIKE T 

on BBB

2 years ago

OMG....Where Do I start, A Birthday present to me on 11/17/22 . We ordered a Couch with three recliners, they sent us not only the wrong couch (2 Recliners), but now that we got the new couch a month later, they want me to pay on the original couch. Their Financing is ********* When they credited (or tried to) back *************, it was done through *************** another bunch of idiots. Ashley told us to use a Credit Card for the first $500 and finance the rest. Now we have the couch we wanted but the billing is all wrong... read more

Alec P 

on BBB

2 years ago

We bought a bed and two ****** nightstands from this store five years ago. One of the cheaply made k**** on a nightstand broke and cannot be reglued. I called to buy a replacement k*** in October 2023 and was told to wait. I called again in November and told to wait longer. I called to complain on December 23 and all of a sudden was asked the original order before I could even speak to a manager. After 5 years, I have since thrown out the order slip. This store has absolutely no service after the sale, which may explain why ... read more