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Ashley Store
- Retail
- Lynnwood, WA
About this business
Location details
18601 Alderwood Mall Pkwy, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I just bought few and on sale picture frames in order to decorate a small 1 bedroom apartment. Anawas the sales person in the ********* store and she was super kind showing me sofas and dining sets.However after reading all the comments posted here from different customers honestly Im thinking to buy the sofa and the dinning set. Because the service from the delivery and the quality of the products seems to be very hard to move fwd on my decision. Will see
Business response:
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let *** and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JD
The Downtown ********* branch is the worst. The customer service people are all incompetent. We had to go to the store 3 times, wait for hours to be accommodated and in the end getting a damaged furniture ( which I refused to accept) and a wrong item which I needed to be changed. Up to now Im having issues with this branch and all I want to do is cancel all our transactions.
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
I am here to share my terrible experience with this company. I have been coming here for 3+ years spending about $20,000 furnishing my new home. I purchased an electric adjustable bed for $5000 with $300 insurance coverage. Thinking it was going to provide me comfort and stress free nights. I was completely wrong. The motor broke down. I’ve gone into the store several times and they have sent many workers to fix my bed and all of them have told me they couldn't fix it. After so many failed attempts with getting my bed fixed ... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
To start off, our first delivery for a living roomfurniture set was ordered and they were continuously delayed and pushed back because of the "shipping problems in America" but we did not receive our complete set for 6 months. The delivery drivers were under the influence of drugs, had no tools and need to "piss". The couch was also broken but I was told they would not take it back but it had to be replaced. A year later we tried again (hopeful). Everything went smooth up to the delivery, bedroom furniture coming Thursday, m... read more
Business response:
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JD
Their wooden furniture is cheaply constructed. Where they should use glue and screws there are only screws.No longevity for their products.
Business response:
Ashley Furniture **************** manufactures and distributes furniture to independent retailers. These independent retailers sell directly to consumers. You purchased from the independently owned and operated ASHLEY FURNITURE HOMESTORE retail furniture store identified on your sales order invoice Any information regarding the transaction between the customer and the ********************** must be addressed by the customer and the **********************. Please reach out to the HomeStore to resolve any allegations regarding... read more
Poor quality dinning room tables. Assistant manager very rude. Manager did not reach out to try to resolve problem. And their making me pay delivery charges even though their furniture twice has a lot of defects
Business response:
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are addressing these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** CD
I made a purchased on 02/16/2023 and cancelled next day at the Mesa Ashley store. As I cancelled the transaction it is supposed to reverse and reimburse to my VISA credit the $486.59 I paid in concept of delivery and taxes and also reverse the entire transaction from my credit line on Synchrony bank. None of the two reimbursement were made. As to today March 27 of 2023, no credit or reimbursement have been made. I already went to the store four times regarding this issue and always the promise is that they will reverse the t... read more
Business response:
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are addressing these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** CD
Purchased my furniture on Feb. 11th. Scheduled for delivery to my new empty apartment on March 2nd. Received a phone call on Feb. 25th telling me that the delivery date needs to move to March 8th (Not happy, but it is what it is). Then March received a phone call March 3rd informing me yet again a delivery date needs to be pushed to March 18th (Really not happy now). Then I receive an email March 7th "Great news...do you want your order earlier"? The only "Earlier date available was March 17th. So what's 1 more day sitting o... read more
Business response:
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are addressing these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** CD
I purchased the Tambo Recliner for as a Christmas present. We purchased from the Las Vegas area store and was assured that any issues would be addressed and resolved in a timely fashion. The recliner was delivered on 1/7/2023 and twice that month my aunt re-visited the store to bring to their attention that the recliner was not locking when in the down position; she also made several calls to the store. A third party came to the home to look at the recliner on two occasions in February, with one stating "maybe if you cross y... read more
Business response:
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are addressing these concerns with our HomeStore ************* team. Regards, ********************************************* *********** **** CD
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.4 star rating with 4,196 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open at 10:00 a.m.
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