Ashley Store

Teota C 

on BBB

2 years ago

Sectional delivered two weeks ago with missing back cushion. Delivery driver called customer service who advised cushion was being delivered directly to me in 3 days. A week later I received a box of stuffing. I’ve called customer service daily for a week. I average 2 - 2.5 hours on the phone daily trying to either receive the missing cushion or for the sofa to be returned or replaced. I am hung up on multiple times, told different stories regarding the resolution and escalated with promises of call backs that never come. I ... read more

Jeff 

on BBB

2 years ago

Buyer beware! Store manager Tanner and sales person Chidi are running a scam to take money from customers. They sell you items they can't actually provide and then force you to get store credit instead of a refund so you have to spend your money with them. They very blatantly tell you they aren't responsible to give a refund but are happy to give you credit to buy at the store. Be very careful, Tanner and Chidi are good at the scam 

Christopher K 

on BBB

2 years ago

I purchased a sectional and a recliner with a protection plan of five years on 03/23/2021. The recliners remote was ripped off by my kids along with multiple stains on both pieces of furniture. They refused to repair or clean the multiple stains on the sectional and recliner. The customer service was unprofessional, claiming to return a phone call but later would not, going months without a response. Ashleys protection plan is false advertising and is criminal in the state of Nevada. Under Nevada State Law, specifically NRS ... read more

SANDY S 

on BBB

2 years ago

Everyone told me not to buy here because their customer service is the worst in the world! But, It was the only place I could buy two specific piece I wanted to make my life easier because I was going to have surgery.Well, all my friends were right. I am kicking myself of course. I ordered two pieces that took me about 4 hours of searching on. That was supposed to be in stock and could be delivered before my surgery which would be in 3 wks. My wonderful sales person (*****) worked very hard as we went through the whole store... read more

MIKE T 

on BBB

2 years ago

OMG....Where Do I start, A Birthday present to me on 11/17/22 . We ordered a Couch with three recliners, they sent us not only the wrong couch (2 Recliners), but now that we got the new couch a month later, they want me to pay on the original couch. Their Financing is ********* When they credited (or tried to) back *************, it was done through *************** another bunch of idiots. Ashley told us to use a Credit Card for the first $500 and finance the rest. Now we have the couch we wanted but the billing is all wrong... read more

Alec P 

on BBB

2 years ago

We bought a bed and two ****** nightstands from this store five years ago. One of the cheaply made k**** on a nightstand broke and cannot be reglued. I called to buy a replacement k*** in October 2023 and was told to wait. I called again in November and told to wait longer. I called to complain on December 23 and all of a sudden was asked the original order before I could even speak to a manager. After 5 years, I have since thrown out the order slip. This store has absolutely no service after the sale, which may explain why ... read more

Claudia C. 

on BBB

2 years ago

I bought an $800 chair and within 7 days wanted to exchange it for a $1300 chair. I was told I could as it was within a week of receiving the chair. I went to the store and chose the replacement and was told to call the following day. When I called back I was told there would be no exchange because it wasn't within 72 hours of purchase. The store said yes but corporate said no. I'm so frustrated I'm now yelling at the dog! I'll never buy from Ashley again.... NEVER 

Oscar A. 

on BBB

2 years ago

They SCAMMED me out of $400+ I bought a desk chair that was suppose to be assembled or mostly assembled, It was not assembled at all and defective! Did not work! I called customer service and they told me I would be able to return it for a refund and they told me to go to the warehouse where I picked it up. I got to the warehouse and they told me I cannot give it to them and I had to give it to the store I purchased at and not where I picked it up from completely opposite from what corporate told me. Then I went to the origi... read more

Jon 

on BBB

2 years ago

The level of incompetency across all levels of this company is truly astounding.Save yourself the time, stress, and false hope. Shop somewhere local that still believes in customer service.