Ashley Store

Claudia C. 

on BBB

2 years ago

I bought an $800 chair and within 7 days wanted to exchange it for a $1300 chair. I was told I could as it was within a week of receiving the chair. I went to the store and chose the replacement and was told to call the following day. When I called back I was told there would be no exchange because it wasn't within 72 hours of purchase. The store said yes but corporate said no. I'm so frustrated I'm now yelling at the dog! I'll never buy from Ashley again.... NEVER 

Oscar A. 

on BBB

2 years ago

They SCAMMED me out of $400+ I bought a desk chair that was suppose to be assembled or mostly assembled, It was not assembled at all and defective! Did not work! I called customer service and they told me I would be able to return it for a refund and they told me to go to the warehouse where I picked it up. I got to the warehouse and they told me I cannot give it to them and I had to give it to the store I purchased at and not where I picked it up from completely opposite from what corporate told me. Then I went to the origi... read more

Jon 

on BBB

2 years ago

The level of incompetency across all levels of this company is truly astounding.Save yourself the time, stress, and false hope. Shop somewhere local that still believes in customer service. 

Yelena K 

on BBB

2 years ago

I purchased a living room set on 11/9/2022. The loveseat that was initially delivered, was defective and I had to reject it. It took the store two weeks to bring the replacement. However, the one they brought for the second time was exactly the one that I rejected the first time. The same defective piece!! Needless to say, I had to refuse it for the second time. Today, Ashley was supposed to deliver another one, but they called and informed me that the delivery is cancelled as that piece is damaged. It's just outrageous. It'... read more

Linda B. 

on BBB

2 years ago

I paid almost $800 for a reclining loveseat that I am totally unsatisfied with. It is uncomfortable and does not lock in the reclining position. I called for a technician to come and he came to prove me wrong. He had no tool kit when he showed. I called customer service and the person said she remember me and spoke to her manager who told her the model I purchased does not lock in the reclining position. I would have never purchased this item had I known that. I contacted the salesperson and he ghosted me after he realized h... read more

Stephanie B 

on BBB

2 years ago

Over Memorial Day weekend we bought two couches and a reckiner from Ashley. One of the couches came with bugs. It took two weeks for them to pick up the bug infested couch only to have them replace it with another couch that had the same bugs in the same place. Had to pay out of pocket for an exterminator to come spray the couch which did get rid of the bugs. After that debacle the other couch has a wood base that snapped so when you sit in it there is no back support. Customer Service is HORRENDOUS. They said they are going... read more

Carlos C. 

on BBB

2 years ago

In April of 2022 we purchased over $4000 worth of furniture in a bedroom set. Ashleys sell pitch was that we would get our furniture delivered timely AND part of the sell was to receive an incentive of $400, in a form of credit card that we could use anywhere. Not only our delivery was delayed but we have not received the $400 sent as promised. I have visited the store in person over a dozen times, have called coorporate, have emailed customer service, regional manager and director of operation unsuccessfully. I regret spend... read more

Violet M 

on BBB

2 years ago

Customer service has been horrendous; you deal with people from over seas that have no ******clue what is going on. Trying to speak to a person in store is a nightmare as you get rerouted to the oversea company. After having multiple issues with this whole process I have yet to receive my full order or any updates. If you don’t mind waiting 2 months for your order or only receiving 5 of the 6 chairs you ordered then this company is for you.<br /> <br /> <br /> 

Rod C 

on BBB

2 years ago

I purchased a Dining Server Cabinet with natural stone as a top. The top came in with many different stones many different colors to it. The Store was trying to tell me that all was from the same stone, but with my knowledge of granite countertops, this looked as if they just pieced a number of stones together and called it good. The store display did not look like the one that I received. I went to the store and spoke with the Store Manager and he agreed that it did not look right. So far my interactions with Ashley has not... read more