Ashley Store

Pauline M 

on BBB

3 years ago

We put a large deposit on a full set of living room furniture and a large dining table set plus dishes and rug. It was ordered in August last year and said it would be delivered in November, then December, then February, and then March. Every time we went in they kept saying that they have to wait for ALL the pieces to come in. Each time they said they had all the pieces except for...(it was different every time). Found out that as people were buying they were taking part of our order and giving it to other people. So obviou... read more

Ralph B 

on BBB

3 years ago

We purchased a very large sofa set and a mattress for cash (green money). The sofa set and mattress were delivered. We realized the mattress was not what we wanted and returned it to the Redding California store. They told us they could not give us cash back for the returned item and that we would receive a check in 7 to 10 business days. After a month of not receiving the check we went to the store and asked why. They said they sent an email requesting to verify our mailing address and when they got no response they did not... read more

John C 

on BBB

3 years ago

We have been waiting since September of 2021 for the furniture ordered at that time. We inquired in mid January and were informed that the furniture would in fact be delivered on the 21st of January. We were subsequently informed three days prior to the agreed upon delivery date that the furniture would not be delivered until late February. On February 22. Ashley informed us once again that the furniture would not be delivered until the May time-frame. The store manager is completely unresponsive.<br /> <br /> <br /> 

Ashley M 

on BBB

3 years ago

Bought a couch in November with delivery end of January. They delivered the wrong couch and Ive been fighting with them for almost a month to get it corrected. Had a regional manager guarantee a fifth delivery for today and then was told the couch wouldnt fit on the truck. Each time they schedule a delivery it either wont fit on the truck or my order gets lost or it just says its sitting on the truck but they cant seem to get it delivered. Had no issues when it came to them picking up the couch they delivered the first time.... read more

Roger S 

on BBB

3 years ago

ordered and paid for furniture in Dec 2021, had a delivery date of mid to late January. AS of 16 February I have been told that my furniture is scheduled to be delivered March 15. Meanwhile every couple weeks Ashley's calls to notify us that the furniture is NOT arrived yet. 

Annamaria K. 

on BBB

3 years ago

I purchased a full living room set from Ashley’s in Florida with a warranty on them. Unexpectedly we moved to Nevada. I called the store to have someone come out and take a look on the sofa, because the seating cushion has significantly dropped down and can’t get up from there without struggle. Because of the move and everything the furnitures were not in use for about six months. I got transferred to the warranty department and they were refuse to help none the less someone to come out. Reasoning was I did not bought the fu... read more

Lisa B. 

on BBB

3 years ago

I purchased an area rug via online on 11/23/21. Delivery was to be the day after Thanksgiving, 11/26/21. The rug was not delivered on time. I understand that due to COVID, there are delays in regard to receiving merchandise. My Ashley Credit Card was charged on the same date as the order, in the amount of $232.71 In December, when I still had not received the order and my online account showed that no order existed, I called customer service, provided them with my Order # and was told that the order would be shipping that we... read more

Dana W 

on BBB

3 years ago

I wish I could give them a zero and I do not want to hear about it being an independently own. They are holding my MONEY hostage. They could not keep their promise. I went in there to cancel my 9 year old bedroom set. He was tired of sleeping on an air mattress after they told him he was not going to get it until late feburary. I work out of town he call me an wanted me to cancel it. I get home and go to the store and told them I wanted a refund. The lady at the desk told me that my wait was not bad compared to others. I tol... read more

EAM 

on BBB

3 years ago

We purchased a couch at the beginning of December, we knew when we purchased the couch that they were out until the beginning of February and were okay with that. We were called on December 30th to set up a delivery date of Jan 3rd but were told that because one of the items was not in so we could wait until Jan 20th to have it all delivered. Because we got Covid we opted to wait until the 20th. I called after we were better to see if we could move up the delivery date and they told us that our furniture would now not be in ... read more