Ashley Store

Ashley M 

on BBB

3 years ago

Bought a couch in November with delivery end of January. They delivered the wrong couch and Ive been fighting with them for almost a month to get it corrected. Had a regional manager guarantee a fifth delivery for today and then was told the couch wouldnt fit on the truck. Each time they schedule a delivery it either wont fit on the truck or my order gets lost or it just says its sitting on the truck but they cant seem to get it delivered. Had no issues when it came to them picking up the couch they delivered the first time.... read more

Roger S 

on BBB

3 years ago

ordered and paid for furniture in Dec 2021, had a delivery date of mid to late January. AS of 16 February I have been told that my furniture is scheduled to be delivered March 15. Meanwhile every couple weeks Ashley's calls to notify us that the furniture is NOT arrived yet. 

Annamaria K. 

on BBB

3 years ago

I purchased a full living room set from Ashley’s in Florida with a warranty on them. Unexpectedly we moved to Nevada. I called the store to have someone come out and take a look on the sofa, because the seating cushion has significantly dropped down and can’t get up from there without struggle. Because of the move and everything the furnitures were not in use for about six months. I got transferred to the warranty department and they were refuse to help none the less someone to come out. Reasoning was I did not bought the fu... read more

Lisa B. 

on BBB

3 years ago

I purchased an area rug via online on 11/23/21. Delivery was to be the day after Thanksgiving, 11/26/21. The rug was not delivered on time. I understand that due to COVID, there are delays in regard to receiving merchandise. My Ashley Credit Card was charged on the same date as the order, in the amount of $232.71 In December, when I still had not received the order and my online account showed that no order existed, I called customer service, provided them with my Order # and was told that the order would be shipping that we... read more

Dana W 

on BBB

3 years ago

I wish I could give them a zero and I do not want to hear about it being an independently own. They are holding my MONEY hostage. They could not keep their promise. I went in there to cancel my 9 year old bedroom set. He was tired of sleeping on an air mattress after they told him he was not going to get it until late feburary. I work out of town he call me an wanted me to cancel it. I get home and go to the store and told them I wanted a refund. The lady at the desk told me that my wait was not bad compared to others. I tol... read more

EAM 

on BBB

3 years ago

We purchased a couch at the beginning of December, we knew when we purchased the couch that they were out until the beginning of February and were okay with that. We were called on December 30th to set up a delivery date of Jan 3rd but were told that because one of the items was not in so we could wait until Jan 20th to have it all delivered. Because we got Covid we opted to wait until the 20th. I called after we were better to see if we could move up the delivery date and they told us that our furniture would now not be in ... read more

Deborah 

on BBB

3 years ago

I would NEVER EVER recommend going to ANY ASHLEY FURNITURE STORES!!! Only only put 1 star because it asked for a star rating, but I wouldnt give them No Rating! They take your money, give you a BS story that your furniture is constantly delayed, for a few weeks, then months, then the sales guy quit, then the Manager tells us through a text message your furniture has been discontinued after youve already purchased and have your room waiting for the furniture, then they just except you to start over and buy something else ther... read more

James L 

on BBB

3 years ago

My husband and I bought an entire home of furniture about 2 years ago. We were told it would be worth buying the extended warranty. My husband was suffering from a breakdown with severe anxiety and depression. Soon after he was disabled with Lewey Body Dementia. Because of his health concerns I spent a good deal to ensure he would stay out of bed. Soon after the living room furniture started bending and falling apart. Ashley came out and repaired. After that year it continued to bend and break. It was then the 5 year warrant... read more

amy n 

on BBB

3 years ago

they are not worth it bought a table from them and 3 months later from a plate the table was discoloring due to heat. I had the insurance well long story short ashley said i could get something different well i asked for my money back so i could go somewhere else. well 6 months later and 10 storys later im still dealing with this **** I will never buy anything from them again, they do not want to help and always say oh call this person call here call there and nothing so will probably see them in court.