Ashley Store

Deborah 

on BBB

3 years ago

I would NEVER EVER recommend going to ANY ASHLEY FURNITURE STORES!!! Only only put 1 star because it asked for a star rating, but I wouldnt give them No Rating! They take your money, give you a BS story that your furniture is constantly delayed, for a few weeks, then months, then the sales guy quit, then the Manager tells us through a text message your furniture has been discontinued after youve already purchased and have your room waiting for the furniture, then they just except you to start over and buy something else ther... read more

James L 

on BBB

3 years ago

My husband and I bought an entire home of furniture about 2 years ago. We were told it would be worth buying the extended warranty. My husband was suffering from a breakdown with severe anxiety and depression. Soon after he was disabled with Lewey Body Dementia. Because of his health concerns I spent a good deal to ensure he would stay out of bed. Soon after the living room furniture started bending and falling apart. Ashley came out and repaired. After that year it continued to bend and break. It was then the 5 year warrant... read more

amy n 

on BBB

3 years ago

they are not worth it bought a table from them and 3 months later from a plate the table was discoloring due to heat. I had the insurance well long story short ashley said i could get something different well i asked for my money back so i could go somewhere else. well 6 months later and 10 storys later im still dealing with this **** I will never buy anything from them again, they do not want to help and always say oh call this person call here call there and nothing so will probably see them in court. 

Jennifer B 

on BBB

3 years ago

DO NOT PURCHASE FROM ASHLEY. BOUGHT A COUCH 9/12/2021, NEVER RECEIVED. NO CALLS. NO DISCOUNT. I WOULD GIVE THEM A ZERO ON STARS IF I COULD. I BOUGHT SOMETHING 5YRS AGO, I CAN'T EVEN GET IN TOUCH WITH THERE INSURANCE COMPANY TO FIX MY OTHER PIECE OF FURNITURE. THEY JUST TAKE YOUR MONEY AND DON'T GIVE A **** ABOUT YOUR TIME OR STRESS ON THESE MATTERS. 

chad w. 

on BBB

3 years ago

Bought a power reclining sofa with chaise longer barely over a year ago. First it came completely broken than had to wait 6 weeks for a replacement, with knowone letting me know what was going on. Or returning phone calls. Wanted a refund ignored me until replacement was in. Ended up receiving it after all the troble.Paid 1800$ for the couch and it Didn't even last two years. At best a year and 3 months before metal in recliner broke in half. Got the run around for over a month and a half. From 5 different people all telling... read more

Linsi W 

on BBB

3 years ago

I do not know if I even have the words to sum up how horrible of an experience I have had with Ashley Home Furniture Store, but I will give it my best shot. I ordered a Tempur-Pedic mattress from them, in store, on August 8th 2021. At that time, I specifically asked them if they had a trial period on their mattresses as I have never slept on memory foam and wasnt sure I was going to like it or not. They told me that they have a 30 day trial period, and that if I did not like it I could return it within that window. They also... read more

Michael N 

on BBB

3 years ago

They are lying about the availability. When I purchased the furniture (Dining table/Mattresses/Sofa) in their ***** center store by 10/27, they told me the items are in stock and set up the delivery by 11/22. They e-mailed me on 11/15 and told me one of the items is not available and reset the whole delivery to 12/30. What a joke and scam of this company! I Will not recommend and never buy from this company again!!! 

Maldonado 

on BBB

3 years ago

Friday, November 12, 2021 I DO NOT RECOMMEND Ashley Home Store ********************************** we purchased our very first Tempur-Pedic Mattress and Tempur-Pedic Adjustable Base as well as three bedrooms dressers and bed on August 18, 2021, we spent roughly $17,681.66 on new furniture. Partial of our furniture arrived the end of September 2021. Ive had nothing but the run around when we talked to the store manager ******* which is no longer employed by Ashley Home Store I then tried talking to another store manager, *****... read more

RH 

on BBB

3 years ago

I would give negative stars, if possible. Online ordering was made impossible by a processing error on their part as confirmed by my credit card company. I tried numerous times. Called customer support to order over the phone and was told that was not possible. I suggested calling and ordering from the closest store and the representative told me they would charge me more than the online price. When I did inevitably call the store (Portland, OR) to order, someone answered the phone and immediately said "eat my butt" and hung... read more