Ashley Store

Jennifer B 

on BBB

3 years ago

DO NOT PURCHASE FROM ASHLEY. BOUGHT A COUCH 9/12/2021, NEVER RECEIVED. NO CALLS. NO DISCOUNT. I WOULD GIVE THEM A ZERO ON STARS IF I COULD. I BOUGHT SOMETHING 5YRS AGO, I CAN'T EVEN GET IN TOUCH WITH THERE INSURANCE COMPANY TO FIX MY OTHER PIECE OF FURNITURE. THEY JUST TAKE YOUR MONEY AND DON'T GIVE A **** ABOUT YOUR TIME OR STRESS ON THESE MATTERS. 

chad w. 

on BBB

3 years ago

Bought a power reclining sofa with chaise longer barely over a year ago. First it came completely broken than had to wait 6 weeks for a replacement, with knowone letting me know what was going on. Or returning phone calls. Wanted a refund ignored me until replacement was in. Ended up receiving it after all the troble.Paid 1800$ for the couch and it Didn't even last two years. At best a year and 3 months before metal in recliner broke in half. Got the run around for over a month and a half. From 5 different people all telling... read more

Linsi W 

on BBB

4 years ago

I do not know if I even have the words to sum up how horrible of an experience I have had with Ashley Home Furniture Store, but I will give it my best shot. I ordered a Tempur-Pedic mattress from them, in store, on August 8th 2021. At that time, I specifically asked them if they had a trial period on their mattresses as I have never slept on memory foam and wasnt sure I was going to like it or not. They told me that they have a 30 day trial period, and that if I did not like it I could return it within that window. They also... read more

Michael N 

on BBB

4 years ago

They are lying about the availability. When I purchased the furniture (Dining table/Mattresses/Sofa) in their ***** center store by 10/27, they told me the items are in stock and set up the delivery by 11/22. They e-mailed me on 11/15 and told me one of the items is not available and reset the whole delivery to 12/30. What a joke and scam of this company! I Will not recommend and never buy from this company again!!! 

Maldonado 

on BBB

4 years ago

Friday, November 12, 2021 I DO NOT RECOMMEND Ashley Home Store ********************************** we purchased our very first Tempur-Pedic Mattress and Tempur-Pedic Adjustable Base as well as three bedrooms dressers and bed on August 18, 2021, we spent roughly $17,681.66 on new furniture. Partial of our furniture arrived the end of September 2021. Ive had nothing but the run around when we talked to the store manager ******* which is no longer employed by Ashley Home Store I then tried talking to another store manager, *****... read more

RH 

on BBB

4 years ago

I would give negative stars, if possible. Online ordering was made impossible by a processing error on their part as confirmed by my credit card company. I tried numerous times. Called customer support to order over the phone and was told that was not possible. I suggested calling and ordering from the closest store and the representative told me they would charge me more than the online price. When I did inevitably call the store (Portland, OR) to order, someone answered the phone and immediately said "eat my butt" and hung... read more

Lisa F 

on BBB

4 years ago

We ordered furniture on 7/29/21 and were told it would be an 8-10 week turn around time on the delivery, no biggie! Well the day finally arrived to have our furniture delivered and they not only showed up 21 mins before their set delivery window, they never called to let anyone know they were trying to deliver. We tried to clear this up with the Springfield, OR location where we purchased the furniture from and they were unprofessional and gave us no help, just told us our furniture was on its way back to the warehouse and w... read more

Diana J. 

on BBB

4 years ago

Im filing a complaint about Ashleys Furniture. I bought a 14 piece set and only received 2 pieces. They did not want to refund my money but they charged me for all of the furniture. I never received any phone calls and Ive wasted so much time trying to get credited back. 

Ernie N 

on BBB

4 years ago

To Whom it May Concern, In regards to A Purchase of Dining Room Table and Chairs.Purchased on 09/26/2021 from Newington, Ct. Store for our home. During Delivery we found several issues with the delivery and discussed the damage with the customer service representative for a replacement. Unfortunate during a remodel of our kitchen, it was determined that the table and chairs did not fit properly with the cabinet layout. That on 10/11/2021, We spoke to Sales Representative Chelsea W**** and determined that the set would need t... read more