Ashley Store

Lisa F 

on BBB

3 years ago

We ordered furniture on 7/29/21 and were told it would be an 8-10 week turn around time on the delivery, no biggie! Well the day finally arrived to have our furniture delivered and they not only showed up 21 mins before their set delivery window, they never called to let anyone know they were trying to deliver. We tried to clear this up with the Springfield, OR location where we purchased the furniture from and they were unprofessional and gave us no help, just told us our furniture was on its way back to the warehouse and w... read more

Diana J. 

on BBB

3 years ago

Im filing a complaint about Ashleys Furniture. I bought a 14 piece set and only received 2 pieces. They did not want to refund my money but they charged me for all of the furniture. I never received any phone calls and Ive wasted so much time trying to get credited back. 

Nichole N 

on BBB

3 years ago

Beware of asley furniture i was totally lied to by sales man who told me my couch payments would be 114 a month for 12months 3 weeks after furniture delivery i recieve my bill for 114 a week plus tax and fees it is 470 per month for a couch and love seat that is a car payment i would have never agreed to such a high payment on top of that they refused to take furniture back because i had it for only 3weeks and refused to do anything to help me with the situation i was swindled! and stuck paying almost 500 a month for a couch... read more

Jeannette Twitty 

on BBB

3 years ago

Horrible service. I purchased a TV Stand Fire Place from Ashley Home Furniture Store Tacoma paid cash for the TV Stand/Fire Place. I received a TEXT that scheduled an appointment for delivery. When the furniture arrived at my home. When the guys were putting it together the fireplace insert was too small .So because of their policies, I had the TV stand and the insert returned. Went to the store explained what happened. Told them I receive an email to set up another delivery date two days from the date that was originally sc... read more

Lindsay D 

on BBB

3 years ago

This company is absolutely awful. The only simple task with them was when I picked the couch I wanted out in the store. The rest was horrendous. Im three months out from selecting that couch and gave up and got a refund. No one answers the phone, horrible customer service, rude employees, no one can seem to communicate to the warehouse. Horrific experience and honestly have no idea how they are still in business. 

Talia O 

on BBB

3 years ago

Horrible service and poor quality furniture. Purchase a 3 piece living room set on aug 2021 and delivered may 2021. It's only been less than 5 months and two of the pieces are already bad. Wood support under cushion broke on two and the back support beam on the sofa popped out. Now we dont have any young kids or mistreat them because we wanted to make them last as much as possible. Yet when they sent a tech out they ruled it customer use! Like come on, it's only been 5 months and all we do is sit on them. These are supposed ... read more

Loralee D. 

on BBB

3 years ago

Customer service is nonexistent. They do not communicate with customers. They don’t deliver On time or at all. I have lost hours of my life on hold on the phone trying to get an answer from Ashley or on their chat (took 8 HOURS for them to answer a live chat..8 HOURS) If delivery is delayed they don’t bother to let the customer know..I doubt whether this company can survive with their failure to deliver on time and their failure to communicate with their customers.<br /> <br /> <br /> 

Ali N 

on BBB

4 years ago

I purchased a dining table set in December 2017 with five years of the protection plan and the table got scratches and stains for no reason so when I called to claim this first they tried to ask me weird question to point finger at me, and when they couldn't do that they are like since this is on the whole surface and it's like around 5 areas we are not covering this. the whole reason for this review is to let you know that stay a way from Ashley for many reasons: 1- overpriced 2- poor quality 3- the protection plan is not w... read more

Jocelyn P 

on BBB

4 years ago

Just relocated to ******* and bought furnitures [some for faster delivery and others for later). Promised delivery date of 8/4- did not come because 1 item was missing from warehouse. Promised the following day. We received a call on 2nd Promised date 8/6/21 that we need to be home as delivery will come at an earlier time than expected. We rushed home and 3 hrs had passed , none came. Called CUSTOMER service and said that warehouse said No Go again and that the delivery truck "only has certain # of hrs to work. Promised agai... read more