Ashley Store

Tina B. 

on BBB

5 years ago

Please be aware of their lack of care for customers and the merchandise they sell! Purchased a large sectional with additional recliner and cocktail table for roughly $6500 on 9/7/2020. Delivery was supposed to happen by 10/17/20, didn’t happen and rescheduled for 11/3/20 received a call to tell us not all pieces were available , moved to 11/13/20 still only parts of the couch delivery moved to 11/29/20 and just the recliner showed up and not in box and had a puncture hole in it! So I refused the chair and received a call fr... read more

Ramon M 

on BBB

5 years ago

DO NOT BUY FROM THIS STORE. After waiting longer than they told us for the order they some how cancelled one of the pieces (night stand) we paid for. After telling them we were told they would contact us in regard to it being delivered. Never received a call then suddenly it showed up via UPS. The box was damaged and once I opened the box the night stand was damaged. I drove it back to the store requesting for an exchange and the rude manager told me I can not return it to the Tukwila branch (the items were originally purcha... read more

Sarah V 

on BBB

5 years ago

Last year I bought a reclining sofa, loveseat and chair from Ashley as well as an extended warranty. Less than a year later the mechanism carriage on my sofa is bent, causing the couch to become off balance when reclined and very uncomfortable to sit in. The couch is used by my 175 lb husband and 80 lb nine year old not a football team, so I was a little alarmed at the fact that it had bent in under a year. When I called and was finally able to get a hold of someone from the extended warranty company they told me to call Ash... read more

JC 

on BBB

5 years ago

Absolutely the worse furniture store in the entire bay area. I purchased a twin bed from Ashley scheduled to be delivered the 18th of November. Never received any calls so i proactively call in to ensure im home in the window they allocate for delivery. They tell me i have to call customer service after a few days of LONG HOLD TIMES the first lady was extremely RUDE and hung up on me. i waited a little and call back got a different girl who tells me my line was disconnected and they reschedule me for end of month. They never... read more

Becky T. 

on BBB

5 years ago

Please do not waste your time. If you think you are getting a "deal" you are most definitely not. The amount of time I have wasted to resolve an issue equated to a part-time job. First, the product arrived damaged. I called the number provided to report the issue and determine my options. After being transfered to four different groups, I finally was able to report the issue. They are supposed to send a replacement, however, no guidance was provided on how to prepare for the exchange. I am supposed to receive the replace tom... read more

Conner H 

on BBB

5 years ago

Ordered product that didn't show up on scheduled date, received no communications from them. When I reached out to customer service after 4 hours of back and forth between departments I get a manager who says he's figured out the problem, will resolve it, and have someone give me a call back. I never receive a call back. Next business day again I reach out to their customer service and ask straight for a manager, she is very rude, but tells me she'll call me back in next 48 hours with some kind of update on my purchase. I ne... read more

Carly C 

on BBB

5 years ago

Horrible service. I was promised my items 2 months ago and now they were delayed yet again. I will never shop here again. The sales people aren't very truthful. 

Minda L 

on BBB

5 years ago

Only July 26, 2020, I bought 3 bedroom sets, 2 mattresses, a living room sectional couch, a dining room table with bench/chairs, and counter height bar stools for our brand new house that we bought. It is now October 24, 2020, and I am still missing the bench that goes with the dining table. I was actually able to get a real-life person on the phone to talk to today and I was told that the bench order was voided and that I would have to call the local Ashley Store that I purchased it at to find out why it was voided. This is... read more

Marjorie C. 

on BBB

5 years ago

I ordered a Porter nightstand fro the online Ashley Store, on October 11. On October 13, I purchases a couch and love seat, in person, at the Concord, Ca. Ashley Homestore. I regretted the in person purchase and cancelled it by phone the next day. The extra long wait on the phone, resulted in me being transferred to a call center where I spoke to Anthony. I mentioned the nightstand, and I Told him "NO", don't cancel the nightstand. I only wanted to cancel the sofa and love seat, purchased on October 13. He assured me, that, ... read more