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Ashley Store
- Retail
- Lynnwood, WA
About this business
Location details
18601 Alderwood Mall Pkwy, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Order made on 7/3/2020 with Sales Associate Jennifer *. We purchases a 24pc Dining set including: Table, Table extension, 6 Chairs, Rug (upgraded to larger size) 4x 16p dinnerware sets. We also purchased matching server and end table and 2 more upholstered chairs. With Shipping and Protection plan our total order was almost $5,000. We were told items were on backorder and we could expect delivery no later than August 6, 2020. (One month after purchased) August 6th came around and no delivery. Mind you I expected delivery of ... read more
Business response:
We will forward this to finance to verify the date the refund was released back to the original form of payment.
I phoned Corp and requested to speak the CEO, and was met by a female operator who was not friendly nor supportive to direct me to the appropriate Exec Personnel. I’m fact, she left me on hold for over 20 mins, as if it was a tactic to deter me. My issue is, I have received repeated delays in my delivery that was purchased on 9/1. I was told 4 different dates. On today, 10/8, I received a called from the Corp Dist Ctr in Memphis saying only 2 of my 7 pieces would be delivered on 10/9, and the other items were scheduled for 1... read more
Worst customer service ever. I understand the whole COVID 19 issue, but that has nothing to do with how you treat a consumer. I ordered a bed frame in August with a September 12 delivery date. When they arrived on the 12th the bed frame was missing the foot board. You cannot put a bed frame together without the foot board. So when I contacted the store I was told that someone should have called to let me know it was going to be a partial order and was also told that the foot board would be delivered on the 24th of Sept. No o... read more
Business response:
Thank you for contacting Ashley Furniture Industries In. We appreciate that you have notified us regarding Marlene R*****'s concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our Home Store Customer Care team. Regards, Ashley Furniture Industries, Inc.
If I could give it zero starts I would. Absolute disrespect with customers, a planned delivery that was already taking extremely long (2 months) was rescheduled just the day before for another 2 weeks later, with no confirmation that even that would work. They also make you think you are getting a good deal by give you gift cards for the store when you buy furniture but you can never use those card on anything. They literally sell items 3x more expensive than their own website in the stores and they won’t do price match if y... read more
I have called Ashley Furniture yesterday and was hung up on. I called today waiting patiently in queue and then was HUNG UP on. I had sent a message through the online messaging system on their website, and was ignored. I contacted them via Facebook Messanger, was told "One moment please" and again, ignored. Ashley Furniture "shipped" the table I ordered on 9/18. The tracking number says it was supposedly dropped off at a fedex location in Bloomington, CA but it has not been scanned again last Friday...it was supposed to be ... read more
Business response:
We show the table shipped on 9/25/20. We do apologize for the inconvenience.
Today I was given some of the worst customer service I have ever experienced by the Ashley Furniture Home Store! On August my wife and I purchased a new bedroom set from the store in Reno NV. We confirmed the set we wanted was not backordered with the sales representative and schedule the delivery for Saturday, September 19. The sale rep told us the delivery warehouse would call us prior to delivery to give us a time frame. On Wednesday 9/16 I received a text message from Ashley asking me to confirm my delivery for 09/19. I ... read more
Business response:
WE show the order has been cancelled. We do apologize for the inconvenienve.
Never buy from here! I bought a dining set in August for a delivery September 11. Then they switched it to September 12th then to the 17th then 26th and now they are telling me October 9th! I went to the store and the store manager told me the table is in the warehouse and will indeed deliver on the 17th as said, however I got a call today that it’s delayed until October 9th with no explanation as to why!They are ridiculous and I spent all morning trying to get a hold of someone. I will definitely cancel my order tomorrow!
Business response:
We have had production delays. We do apologize for the inconvenience.
I have never been treated so badly by a business than Ashley Furniture. The salesman was nice and the customer service representative Brittany try to go above and beyond to help. That is where it stops. The manager refused to even speak with me about what happened. My table was delivered damaged and they try to force the warranty to cover it which they would not. Then they sent someone out to fix it which was unable to. Then I waited for a replacement table which they refused to give me. Instead they gave me a top to another... read more
Business response:
Thank you for contacting Ashley Furniture Industries In. We appreciate that you have notified us regarding Ms. *****. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our Homestore Customer Care team. We do apologize for the inconvenience. Regards, Ashley Furniture Industries, Inc. CD
I have been having an ABSOLUTELY HORRIBLE experience with Ashley Furniture. I took delivery of an item on 8/23/20....because the item wasn't available to view in-person in their local showroom, we took a chance and ordered the piece online. When it arrived, it obviously wasn't the color we anticipated from the online photos. Their return policy states items can be returned "if you are unhappy for any reason" if you contact them within 72 hours of delivery. I contacted Ashley the following morning (less than 24 hours), they o... read more
Business response:
Thank you for contacting Ashley Furniture Industries In. We appreciate that you have notified us regarding Mr. **********. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our Online Customer Care team. We do apologize for the inconvenience. We do show a refund was processed on 9/9/20. Regards, Ashley Furniture Industries, Inc. CD
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.4 star rating with 4,196 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open at 10:00 a.m.
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