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ART HILL AUTO GROUP
- Car Dealers
- Merrillville, IN
About this business
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and everyone's favorite Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles... read more
Location details
901 W Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My husband and I purchased a pre owned vehicle from Art Hill Ford and have to say it was a good experience to deal with true professionals. We highly recommend this dealership for those who would prefer a no pressure, no hassle, buying experience. Rich, Denny and Alex were honest and straightforward, going above and beyond to get us in a vehicle. Thanks again Rich, Denny, and Alex for your kindness.
Business response:
We're so happy to hear that you had such an outstanding car buying experience with us, Terrie! We will be more than happy to share your review with Rich, Denny, and Alex!
Business response:
Jackie, your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at j.chamberlain@arthillautogroup.com or m.buckvich@arthillautogroup.com at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Horrible experience, was just about guaranteed by manager I would be leaving in a new truck without checking the credit , and letting me explain the credit situation, and was told with a handshake eye to eye, only to be passed over to some other guy and totally forgotten about by the manager, my trade in was driven and appraisal was never given , I drove nothing, not to mention they kept me , my wife, my 12 year old son , and my year and a half old toddler granddaughter sitting there in there dealerships approximately 6 hour... read more
Business response:
Johnny, we're extremely disappointed to hear about your negative experience at our dealership. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at j.chamberlain@arthillautogroup.com or m.buckvich@arthillautogroup.com. We value your business and understand we can always improve so we hope to hear from you.
My car was towed to art hill Ford yesterday bc my battery died. When I called this morning at 830am, AH could not find my car OR my keys!!! After SEVERAL phone calls to them and the tow company, I was told they searched the lot and still couldn't find my car. 8 plus hours later while I'm on the phone with AH, I asked if my keys could be at another worker's desk. The worker says 'oh here they are'. Thanks AH for your unprofessional service, missing a day of work and lack of communication. Think twice before using this dealers... read more
Business response:
Jamie, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. If you are willing to give us another chance, please contact us at j.chamberlain@arthillautogroup.com or m.buckvich@arthillautogroup.com so we can try and turn your experience around. Thank you, Art Hill Ford Lincoln
Great Customer Service at their Service Department. Orlando and Mr. Fairchild went above and beyond to provide a great experience. Thank You!
Business response:
Thanks for taking the time to let us know about your great experience with us, Erik. Our staff is determined to go above and beyond for all of our valued guests so we are very pleased that your experience has mirrored that. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love the new and improved waiting area! Staff was great. They fix my recalls ASAP and do a great job with my oil change. I needed to be out by a certain time to pick up my grandson and they made sure that I go out on time!
Business response:
It's great to hear we got you back on the road in time to pick up your grandson, Gayle! Come back and see us anytime!
Absolutely no pressure from Mike! Would consider shopping here in future.
Business response:
Angela, your positive review means a lot to us and we’re so happy to hear that Mike took such great care of you during your visit! Please let us know if there is ever anything else we can do for you! Safe travels!
Worst place ever. Not sure if it's a ford thing, but I went in to get my recall fixed in my 2014 ford focus OVER A YEAR AGO... they still won't reschedule for me to come in to get it fixed. I've called about 800 times in the last year and nothing. Keep making me run around in circles. All in all this place, when it comes to servicing a car, is a joke.
Business response:
Paige, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Art Hill Ford Lincoln. Please reach out to j.chamberlain@arthillautogroup.com or m.buckvich@arthillautogroup.com for further assistance. Thank you and we hope to hear from you.
Business response:
Mike, thanks for the great star-rating! Safe travels!
Frequently asked questions about ART HILL AUTO GROUP
How is ART HILL AUTO GROUP rated?
ART HILL AUTO GROUP has a 4.2 star rating with 1,095 reviews.
When is ART HILL AUTO GROUP open?
ART HILL AUTO GROUP is closed now. It will open at 9:00 a.m.
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