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Aqua Living Factory Outlets
- Home Services
- Hood River, OR
About this business
We offer hot tubs & swim spas that give you luxury for less. Our spas are made in America by our skilled technicians. Here at Aqua Living, you'll find that our prices can't be beaten. This is due to us selling our tubs factory direct and sending them straight to you, allowing us to provide the very best deals to our customers. You'll also find top-notch service from our skilled technicians and knowledgeable service staff, ensuring that you get the proper assistance you need for your spa. We offer a wide range of hot tubs & s... read more
Location details
4150 Westcliff Dr, Hood River, OR, 97031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more
I purchased a spa several months ago. We notified the company it arrived with a damaged cover and side of spa had deep gouge. We filled out warranty on line, contacted seller multiple times etx. Still no resolution. They take your money and fail to respond after deal is done.
DO NOT BUY FROM THIS COMPANY OR CATALINA!!!!! We ordered a Catalina swim spa through this company and it came with a bunch of damage. They said they'd fix it but it's been almost 6 months, and literally not 1 thing has been fixed or replaced. We've emailed, sent pictures multiple times (even of the spa while it was still on the truck, before we took possession), called Kevin when he still worked for Aqua Living, and called Matt now that he took over, we've called corporate, customer service, etc and still nothing has been do... read more
Business response:
We apologize for the frustrating experience. The technician to diagnose and repair the leak advised yesterday that they would be contacting you immediately to schedule. A request to expedite your panels and vents has been sent to shipping to coordinate with the swim spa line.
Price was too good to be true but we couldn't be more pleased with the product itself and overall experience, thank you!
Best price by far anywhere. Delivery went smooth. Runs like a gem
Just got my new tub love it helps my back pain sleep like a baby now will enjoy it
Love my tub,very friendly and helpful staff,will work with you for what ever you need.thanks guys
Price was too good to be true but we couldn't be more pleased with the product itself and overall experience, thank you!
I didn't receive a receipt for a week after purchase & the charges were much more than expected! Immediately I tried to get hold of them with no success. I tried every day for a month & would spend up to 4 hours on hold , then lost connection. Finally got hold of someone in a different city who found my order & referred me to the corporate office in TN, who referred me back to sales person. Again I tried for over a week to get hold of someone with no success. Finally when I did get through, the woman was having major surgery... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.2 star rating with 276 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.
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