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Aqua Living Factory Outlets
- Home Services
- Hood River, OR
About this business
We offer hot tubs & swim spas that give you luxury for less. Our spas are made in America by our skilled technicians. Here at Aqua Living, you'll find that our prices can't be beaten. This is due to us selling our tubs factory direct and sending them straight to you, allowing us to provide the very best deals to our customers. You'll also find top-notch service from our skilled technicians and knowledgeable service staff, ensuring that you get the proper assistance you need for your spa. We offer a wide range of hot tubs & s... read more
Location details
4150 Westcliff Dr, Hood River, OR, 97031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
I purchased a spa from this company 10/01/2022 the day it was delivered it was dropped on the pad where it sits, they broke a panel, a knob was broke they have replaced a pump, and a condenser, and now its leaking, we paid over 10.000 dollars for something that we have hardly been able to use I have asked several times about a replacement but they act like they don't want to hear that. so they just make you another appt. to have what went wrong this time to be fixed. I feel that having to use the warranty a month or so after... read more
Business response:
The labor warranty for the Tranquility line is listed as 6 months. Unfortunately, this has since expired. You are still covered under major components and plumbing warranties. The best course of action, as the shared photos are somewhat inconclusive, is to hire a spa technician. We can assist in providing any covered parts necessary to resolve.
Don't buy from Aqua Living. My hot tub was delivered less than a week ago, and it came with a bad pump. 5 days later, i'm just now getting a pump ordered by Aqua Living - and they have no idea when it will be in or when a tech can be scheduled. That's inexcusable to come in non-working order, and then take over a week to get it fixed. Meanwhile my renters (weekly vacation rental home) are wanting a reimbursement - which I'll have to pay on top of paying Aqua Living for a new non-working hot tub. Sales also told me they servi... read more
Business response:
We do apologize for your frustration. It is outlined in multiple locations in the Dr. Wellness Lifestyle manual that commercial applications are excluded from warranties. However, we have extended this to thirty days as a general rule and of course on initial start up. Was the location and purpose of your unit disclosed during your interaction with sales? A technician will be out to assist with your open work order.
bought a hot tub I can’t use. Paid 10k for a hot tub and I had to connect the electrical myself after it was dropped off by the unfriendly delivery guy. Thanks Aqua Living. Great service ??
Business response:
You purchased backyard delivery for your spa. It is precisely that, delivery and placement of the unit. The delivery agents are not certified electricians. It is not advertised nor advised that backyard delivery includes electrical hookup, filling with water, or water chemistry assistance.
We recommend avoiding this company. On 4/28/23 We spoke to Joe at the Schaumburg location re: a spa that met our criteria. On 4/29/23, I went to see the spa. Joe informed me he made a mistake- the spa he had available would be about $1200 more than he said. I left without purchasing. (Bait & Switch?) We called Joe later that day- he apologized for the misinformation, & said he would make up some of the difference with accessories, & a discounted delivery. We both heard the price was $6600, including the delivery. I paid this... read more
Business response:
We do apologize for the frustration. An email was sent out for additional photos to replace the panels damaged during shipping and delivery. - With what was originally submitted on the warranty claim, it is impossible to determine what needs to be replaced. There is some confusion, no one would advise removing the panels that are cracked until the replacements arrive. However, this minor cosmetic damage would not impact your ability to use the unit in the interim.
We love our dual spa. It took a while to get but so worth the wait. Had a pump go bad and they sent a new pump and the contact info for the technician. He fixed it and the spa has been going strong all winter long. Worth the wait.
Great people. I pick up the tub myself and the guys were very helpful loading
The process with this business is like nothing i have ever experienced. from the sales rep in Maine, to upper ranked managers, the level of professionalism and customer care was a 0/10! My hot tub delivery was 2 weeks after the delivery deadline given by the sales rep, the tub did not work and my bank is working on getting my deposit and shipping fees back from them. I have had to hire an attorney as they are not cooperating. They came and took the tub casing damage to my existing wiring by simply cutting the wire instead of... read more
Business response:
The delivery "deadline" is only ever an approximation. With manufacturing, shipping, and scheduling delivery from the warehouse, there are many moving components that can cause minor delay. The balance of the unit was never paid. Despite this, we tried to to assist but the customer failed to comply in providing GFCI photos, so that we might move forward in sending a technician to resolve. The unit has been reclaimed and the deposit returned in full..
Customer service/ tech services? Zero? One valve does nothing, only had our Catalina Hampton for a few weeks, can't get through to get any service on this issue! Won't hook up to wifi like the ad says it will, so that part is worthless! 24 hr customer service? Again worthless, called one time, was 33 in line to get halp, no thanks. Tried tech line , left a message, no call back! Tried email customer service with 4 issues, they did get back with answer to 1 of the 4 issues. I would not recommend this product strictly in the f... read more
Business response:
We apologize for the frustration in getting with a representative in a timely manner. The 24 hour line for Catalina is a separate line provided and is not used during the work day, as the normal customer service line is available. Your case manager has reached out and left return contact information.
I purchased a hot tub 8 months ago and have been very satisfied with my purchased. It was a good price, I got everything as promised and the staff could not have been more helpful. Lindenwood Inn Southwest Harbor Maine
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.2 star rating with 276 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.
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