This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Aqua Living Factory Outlets
- Home Services
- Hood River, OR
About this business
We offer hot tubs & swim spas that give you luxury for less. Our spas are made in America by our skilled technicians. Here at Aqua Living, you'll find that our prices can't be beaten. This is due to us selling our tubs factory direct and sending them straight to you, allowing us to provide the very best deals to our customers. You'll also find top-notch service from our skilled technicians and knowledgeable service staff, ensuring that you get the proper assistance you need for your spa. We offer a wide range of hot tubs & s... read more
Location details
4150 Westcliff Dr, Hood River, OR, 97031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
DO NOT BUY! We were pleased to be able to buy this brand since it’s made in USA - well that was our first mistake apparently. Bought in April 22 waited excitedly only to receive the wrong tub 8 weeks later. New tub ordered as expedited because of their screw up. Took another month - not exactly expedited. But the worst part has been the numerous repairs needed and the absolute crap customer service. First it was the control panel dying out within a month of getting the tub - they sent us the wrong replacement and then we had... read more
Business response:
We apologize for the frustrating experience. Your service records indicate that we have honored the warranty and we will continue to do so. The electrical diagram is included with the manual, which should have been received both digitally following the sale and as a hard copy when the spa is received. If there are any concerns please submit an online warranty claim or contact customer service, we would be glad to assist!
I reserved the tub from Brad he was professional and kept me updated about my spa.when it arrived it’s beautiful and the delivery men showed up and were totally professional and creative just have to get wired and working but the process so far smooth and prifessional ty guys
Charlie helped my husband and me with the purchase of our beautiful ?? G-5000 hot tub. Charlie was very professional, knowledgeable and very patient. I couldn't believe the deal we got. If you're looking for a beautiful hot tub Aqua living is the go to place. Just ask for Charlie lol. Thanks again Charlie you're the greatest ??.
Ordered a spa. Was charged an additional $450 dollars for delivery just for them to sit it in the back. No set up no nothing. Requested 220v, still had to hire an electrician to convert it. Followed all instructions and contacted support. This spa has never worked since receiving it. I’ve contacted my sales rep who says someone will call me but never does. Support says they will call back and don’t. Left numerous messages no help or support or callbacks. Now the bill is due and I’ve had a spa in the back for almost 2 months ... read more
Business response:
The picture presented of the GFCI on case 8329 has the ground line on the neutral bar within the subpanel. The grounds need to be on the ground bar. Once documentation of this has been presented we would be more than happy to assist with any warranty concerns. - The only warranty case created in general dates from an online submission on 10/17/2023.
Jonathon and Caity were great and answered all my questions. Very professional and happy to see a young family working hard. Their kiddos were an added boost to my purchase
My husband and I are very happy with our hot tub! It came when they said it would . We use it a almost everyday. We absolutely love our hot tub!!!
Always read reviews. Ordered the 1st week in May 2023. Was delivered in July. Damaged from the factory. How this passed inspection is beyond me. Supposed to have a new one built and shipped. No news or updates from Aqua Living and here it’s is the last week if September.
Business response:
Our records indicate that you are working out of town and are scheduled for delivery at the end of next week upon your return.
I have been trying to get a technician to fix my tub. Called store mgr left a message no return call. Text my salesperson no return. Tub has been in operation 8 days. My lights and temp display aren't working. They promised a tec would contact me immediately. Well it's been 2 days and nothing. Contacted the AGs office. Paperwork is in route. No litigation is required. I will receive my full purchase price. Warning do not I repeat do not purchase a tub from this facility.
Business response:
Your store manager and salesperson are not employed by the manufacturer/warranty company. Please use the information listed in your manual, the website, and on the BOL. Contact customer service at 423-349-2900, option 6 or submit an online warranty request at https://lpiinc.com/service-request/ . We are eager to assist with your claim.
Terrible Warranty department. The Warranty department is called LPI and they will not cover anything. I supposedly have a 5 year warranty on the shell, a 5 year warranty on the major components and a 10 year structure warranty. I have had my Catalina spa for 3 years. It is falling apart. It literally looks like it is at least 10 years old. Granted I live in AZ with harsh weather but I was not told these don't hold up in weather! Two of the waterfalls have literally melted and dripped sticky goo all over. Their solution: I ha... read more
Business response:
While we apologize for an experience that was not satisfactory, the limited warranty information is available in the manual provided with your unit. If your copy advises differently, please provide that to customer service for further assistance.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.2 star rating with 276 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com