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Aqua Living Factory Outlets
- Home Services
- Hood River, OR
About this business
We offer hot tubs & swim spas that give you luxury for less. Our spas are made in America by our skilled technicians. Here at Aqua Living, you'll find that our prices can't be beaten. This is due to us selling our tubs factory direct and sending them straight to you, allowing us to provide the very best deals to our customers. You'll also find top-notch service from our skilled technicians and knowledgeable service staff, ensuring that you get the proper assistance you need for your spa. We offer a wide range of hot tubs & s... read more
Location details
4150 Westcliff Dr, Hood River, OR, 97031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
****DO NOT BUY HERE**** I bought a hot tub from Kathy Heron about 8 months ago. The hot tub itself so far... no complaints. However, it took about 2 phone calls and 3 months' worth of text messages to get a lid for my hot tub that i purchased. When finally on May 26th I was informed that my New Lid was available. I drove down to Sumner again, after being told that it would be delivered to find a nicely sealed cover with my name on it. The wrapping had two other names that had been crossed off. I figured this is still good. A... read more
****DO NOT BUY HERE*** Sure wish I was one of those lucky people who gave a 5 Star review!!! But no….. our story is exactly like the majority here from all the lies from the salesman to the horrible customer service, spa not working properly, leaks, excuses, delays, incompetent “service techs”, more and more BS and still do not have a working spa!!!! Soooooo disappointed and sick to have wasted so much money with this lousy place less than a year ago!!!
Business response:
The replacement spa pack was received on 07/08/2023 per FedEx tracking: 633402892612. A work order has been assigned and will be scheduled promptly to resolve all concerns. Thank you for your patience.
Don’t walk, run from this company. I had an amazing experience with the purchase process. But they bullied me on the delivery portion of the sale. Mind you I actually need this hot tub for therapeutic reasons. 3 delivery options, YOU pay 50.00 to go pick it up yourself 2 1/2 hours away?!?!, 200.00 for curbside delivery, which is a lie, or 500.00 for a couple of their guys to deliver and set in place. I opted for the 200.00 service which is actually 299.00 but there is no assistance with the drop off portion of the delivery. ... read more
Customer experience was great!! Especially Matt at the West Jordan facility in utah.. grear job man!
I am rarely ever surprised and sometimes expect to have issues with purchases and services provided. However this Aqua Living hot tub retailer out of Simpsonville SC has absolutely taken the cake. From the delivery being a month late, to the hot tub itself breaking down less then 30 days after We purchased it, to the service man never showing up for weeks! This has been an all around giant disappointment. I would strongly recommend to never purchase from this company. And side note: The company I was forced to use after I le... read more
I called several times because my hot tub is leaking, they cracked 2 panels when delivered, grommets and speakers are rusting, heat pump is not working and we can not use the hot tub because of these issues. I have sent pictures twice, talked to several "csr" and now I get a bunch of emails saying my claim has been canceled because it's a duplicate. They were to send me the parts that are broken and I would have to have someone replace them because labor has only 6 month warranty. The inside of the hot tub looks like they ma... read more
I called several times because my hot tub is leaking, they cracked 2 panels when delivered, grommets and speakers are rusting, heat pump is not working and we can not use the hot tub because of these issues. I have sent pictures twice, talked to several "csr" and now I get a bunch of emails saying my claim has been canceled because it's a duplicate. They were to send me the parts that are broken and I would have to have someone replace them because labor has only 6 month warranty. The inside of the hot tub looks like they ma... read more
Business response:
The requested component was received 7/13/23 with FedEx tracking* ************. We apologize for the delay and the confusion with the claim emails- this occurred during the transition to a new service platform.
WE bought a $10,000.00 spa from them. We had a drought so we didn't get rain for about 2 months, well the top failed, by the time I got a hold of someone "it was past my 90 day warranty" that apparently was on the spa which was never told to me. So we started blasting them on every FB post, yahoo, google, you name it we slammed them. Well it got their attention. WE thought. They offered to send us a new cover. Well after numerous phone calls and waiting about 3 months, mind you our cover is caving in causing damage to our wa... read more
I just purchase a spa from these so called dealers when they delivered it to my house on Wednesday they the delivery service broke the pump to my swimming pool. The pipe cost me $400 to get it fixed and my sales representative Steve sharp says that he won’t cover it and also the jets aren’t all working and the stereo isn’t working I called up Aquar living and they told me it has air in the lines and they won’t send a repair person to fix it I paid over 1100.00 for this spa and my friend in Ohio warned me about this Company s... read more
Business response:
The alleged property damage would be the responsibility of the delivery service. Requesting to troubleshoot a common issue is not unreasonable. In the event it does not resolve your concern, warranty services would be more than happy to assist. Please reference the warranty guidelines included in your manual.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.2 star rating with 276 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.
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