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AmeriGas Propane
- Propane
- Winchester, TN
About this business
Your health and well-being are what matter most. AmeriGas is closely monitoring coronavirus developments, and remains committed to the health and safety of our customers and employees. For the safety of our employees and customers AmeriGas offices are not accepting walk-in visits to office locations and customers are able to request quotes anytime online. To minimize disruption to your service, we have implemented many business continuity plans across the country to support your families and business throughout this unpreced... read more
Location details
3273 Tullahoma Hwy, Winchester, TN, 37398, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WARNING! AmeriGas charges two fees when you close an account - $69.99 for dispatch fee to collect the propane tank and $149.99 fee for pumping propane out of tank, but they will NOT REFUND for unused propane in tank. I had a full tank. This is an illegal practice!
Business response:
We provide full disclosure around all of our charges and fees as well as our business practices within our Terms and Conditions, which customers are provided before beginning service with AmeriGas. Additionally, after a review of your account I have confirmed that while you were billed our standard removal fees you were also provided with a refund for the propane remaining in the tank as a courtesy based on your experience.
I shouldn't be required to leave a star because it isn't a true showing of my review. I'm not a customer, have never been a customer, and would NEVER be a customer. This company has been harassing me for over 3 years with offers to "swtich" to AmeriGas. Key word here is "switch". How in the world this company came to the realization that I EVEN had gas in my house is beyond me. Do you know something about my house that I don't??? I built my house in 1997. The house that I own, doesn't have gas. It's 100% electric. I have tri... read more
Business response:
We apologize for this inconvenience. Your information has been given to our marketing department and you will be removed from all future mailings immediately.
Worst utility company I’ve ever dealt with. Grossly excessive pricing. Horrible service. How they have a BBB rating of an A+ yet the customers review it with 1 Star is beyond me.
Business response:
Ms. P******** we apologize for any inconvenience you have experienced with AmeriGas. We do appreciate your feedback as we are always striving to improve the customer experience. If you wish to discuss further we encourage contact to Customer Support at (760) 246-6200.
I need help, Amerigas was contracted to install propane service in my home in May 2020, it is now August 2020, I have no propane service, my town building inspector has requested certain things be addressed, no one from Amerigas is doing anything. I paid half down the total service with the remainder due at completion. I've been without a stove for three months, they "forgot" to get a permit for the dryer, so I had to pay an appliance repair person to fix my broken electric dryer while I use my new $800 gas dryer as a foldin... read more
Got a post card stating as low as $1.30 gallon plus $20 off. Called and they couldn't figure it out and transfered me 3 different areas before they would have to call me back. They offered me $2.21 a gallon - scam!
Business response:
Mr. Bell, we apologize for the inconvenience that you experienced. As stated on the postcard $1.30 is a possible price per gallon, however pricing structure may vary even with promotional deals based on various additional factors. We appreciate your feedback and will use it to better the customer experience for future dealings.
Less than 1 star if I could be more accurate. I terminated my account 28 March 2020, it is now 21 July 2020. I have called and called this local Amerigas company in Commerce, GA but they say they can't pick up their tank. I keep calling and get ZERO results. I have accused them of abandoning the tank and they have still shown no result. It is currently in my way for future plans in that area of my yard. They say they are busy but I know they're not to the point of totally disregarding me for more than three months. I will ne... read more
Business response:
Mr. Ruiz, we apologize for the inconvenience that you have experienced due to the delay in the removal of your tank. After a review of your account, I have confirmed that the tank was removed on 7/23/2020. AmeriGas appreciates all feedback, and this will be used to continue to improve our customer service.
I canceled my service in January. After numerous calls, they finally picked up my tank in July. Then charged me $69.99 for the pickup. They said it was contractual. I was a customer for quite some time. I could see if I switched within a year l, and receiving a pick up fee. But, waiting 7 months is excessive
Business response:
Ms. Pederson, we do apologize for the delay in the removal of your propane tank. As with many companies, there are charges associated with services provided by our service technicians. Additionally, we strive to be completely transparent with all fees and charges within our Terms and Conditions, which can be accessed at any time via AmeriGas.com or can be mailed/emailed to you upon your request.
I’ve been trying to get propane delivered to my home for over a month now I called and set a new account up told them to call 30 minutes ahead of time . The driver shows up without calling I was down the street talked to my daughter and left without filling my tank, I then called the office and they said since I was a new customer they need to do a leak check and they would call and schedule me the next week wrong. I’ve called the customer service number only to be told I have to wait 72 hrs for local manager to call me whic... read more
Business response:
After a review of our system, it has been confirmed that once your account was created on 6/29/2020 a delivery occurred on 7/10/2020. We do apologize for any delay in service. We understand the frustration of the initial set-up, however, your safety is our #1 priority which is why a leak check must occur before or at the time of delivery for new customers. At AmeriGas, we are always striving to perfect the customer experience.
horrible customer service, uneducated individuals who works there period. I, hate their service.
Business response:
Ms. Watson, I apologize for the poor customer service experience that you have mentioned in your review. Unfortunately, with the information provided, I am unable to locate an account for you making it difficult to perform a further review and correction of the customer service issues you have experienced with your local office.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 822 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 4:30 p.m.
Need help? Contact us.
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