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AmeriGas Propane
- Propane
- Winchester, TN
About this business
Your health and well-being are what matter most. AmeriGas is closely monitoring coronavirus developments, and remains committed to the health and safety of our customers and employees. For the safety of our employees and customers AmeriGas offices are not accepting walk-in visits to office locations and customers are able to request quotes anytime online. To minimize disruption to your service, we have implemented many business continuity plans across the country to support your families and business throughout this unpreced... read more
Location details
3273 Tullahoma Hwy, Winchester, TN, 37398, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just got a rate upgrade, as promised. They also refunded the difference between my old and new price. Very satisfied with service!
Business response:
We are happy to hear of your positive experience with your local office, and appreciate you taking the time to give us a shout-out! Thank you for being a loyal AmeriGas customer!!!
This has been an ongoing complaint starting from November. A man came out and refilled my tank with gas but after that refilling which this has never happened before. The pilot light will not stay lit enough to burn the gas in the fireplace. A phone call later, a customer service representative told my wife and I it would be $160 for a man to come out just to check it out which is ridiculous if this person/company caused the problem in the first place. The customer service representative told us we would have to wait until t... read more
Business response:
We apologize for the inconvenience caused due to the issues with your fireplace. After review we can confirm that no charges were billed to the account for the services provided while attempting to resolve this issue. Additionally, a credit was placed towards the Tank Rent charge and an additional credit was given for the propane remaining in your tank upon removal. The only balance remaining on the account are charges associated with the removal of the propane tank, which is outlined in our Terms and Conditions. The distric... read more
Please get your gas somewhere else. They don't deserve one star. Moved into our new house Dec 19th and on Jan 8th still working with them to get the gas account activated and gas delivered. I can't count the number of calls, promises to call back that never come, visits from two technicians - one who did a safety check and one who did something at the tank. All was approved and safe, yet still can't seem to get gas delivered. Different stories with each call. And always a promise to call back that never comes. I try to give ... read more
Business response:
After investigation the local office can find no information regarding repetitive calls to the district. There was no disruption of service as the propane had not been turned off from the previous home owner. Mr. Gasvoda elected to be a Will Call customer and after he called for the delivery it was made the next day. After the local office contacted the customer on 12-23-2019 another call was not received into the local office from Mr. Gasvoda until 12-31-2019. The district manager was able to speak to the customer on 1-13-2... read more
Not surprised everyone rates this company 1 star. They are an absolutely horrible company. We were with Cress Gas before they got bought out, so we didn't really have a choice of whether we wanted to go with them or not. We have a 124 gallon tank that only supplies one fireplace in our den. Our bills for propane DOUBLED, if not more, with AmeriGas. We got told we were charged more because we only got filled up once a year and it cost them money to have their tank out here. We told them once the tank was empty that we would b... read more
Business response:
Unfortunately, we are unable to locate an account for Brianne H***** under zip code 18951.
Prices for propane are 1.69 they are trying to charge me over 3.00 due to there price lock which they automatically renewed without my concent. A few years ago I was told the price lock program was so that our price would not go over the price lock and would still get lower pricing based on the current propane prices This company is a price gouging crooks. I can't switch to another company because amerigas is going to try to charge me an arm and a leg.
Business response:
With the guaranteed price program price per gallon is subject to change each month, which is outlined in our Terms and Conditions of the contract. Customers do have the opportunity to opt out of the contract within the month of June for no additional charges. Additionally, after the initial set-up of the guaranteed price program, which does require consent, the program automatically renews. If the customer does not opt out the program will continue to renew yearly.
The propane was for heat and hot water for my elderly parents. Was on auto delivery, and got deliveries 2x a month for more than $700. Changed the account to will call, and now they can't get a delivery for 7 days. Presently, they have mysteriously got through 80 gallons of propane in a month and are on EMPTY NOW, but the website says they have 80%. Notified the office of the urgency of getting propane, customer service got nasty on when they can get a delivery truck out.
Business response:
While the account was on Forecast (automatic) deliveries the customer was receiving a high volume of deliveries as this type of delivery schedule is based of usage and weather along with other factors. When changing the account to Will Call it is outlined in our Terms and Conditions that deliveries could take 5-10 business days. A leak check was completed on 12/19/2019 to ensure there was no leak and confirm the safety of the customer. No leak was found at that time. Please ensure to contact the office at 30% while on Will C... read more
if I could do less than one star I would. This has been an ongoing complaint starting from November. A man came out and refilled my tank with gas but after that refilling which this has never happened before. The pilot light will not stay lit enough to burn the gas in the fireplace. A phone call later, a customer service representative told my wife and I it would be $160 for a man to come out just to check it out which is ridiculous if this person/company caused the problem in the first place. The customer service representa... read more
We have been a customer with Carolane which is now AmeriGas since 1991 and always paid our bill promptly. Originally there was no tank rental and now they charge $119 a year. They want to charge you to sign up for AmeriLock guaranteeing you will not run out of gas for $119 a year and if you do not agree to that, they charge you for opting out of a contract which you never signed. When you protest, they charge you a late fee on those charges. They overcharge you on the price of gas and it can vary approximately a couple of do... read more
Business response:
The $119.00 is an enrollment fee for a guaranteed price per gallon for an 11 month term, and is not a tank rental charge. Once the initial agreement is signed the contract automatic renews yearly unless a customer opts out of continuing the contract. If the contract is not opted out of in a certain amount of time a $150.00 termination fee may apply. Mr. Sink was credited for the enrollment fee of $119.00 and the termination fee of $150.00 as well as being credited for all late fees. The customer was charged $59.99 for the re... read more
Rented a gas tank for my pool over ten years ago. Had to move out of my house so had cancel my service. When I called they told me I had to pay $99 for a technician to go and disconnect my service even though Heritage Propane decided to leave the tank at the property. The charge was an initial $59 for service and the $40 for technician to go out and put a lock to the tank. Tried to reason with the technician stating that no utility company charges for disconnects. She then forward the call to her supervisor, Jackeline". Her ... read more
Business response:
Mr. M******* was only charged one fee of $59.99 which is outlined in our Terms and Conditions. Additionally, as a courtesy Mr. M******* was given a credit for the propane left in his tank upon removal. Mr. M******* did receive a refund, the local office made every attempt to come to an agreement with the customer.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 822 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 4:30 p.m.
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