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AmeriGas Propane
- Propane
- Winchester, TN
About this business
Your health and well-being are what matter most. AmeriGas is closely monitoring coronavirus developments, and remains committed to the health and safety of our customers and employees. For the safety of our employees and customers AmeriGas offices are not accepting walk-in visits to office locations and customers are able to request quotes anytime online. To minimize disruption to your service, we have implemented many business continuity plans across the country to support your families and business throughout this unpreced... read more
Location details
3273 Tullahoma Hwy, Winchester, TN, 37398, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is what Amerigas has on it's website: "From phone call to delivery, we treat you like family. We are dedicated to keeping your home and life running smoothly, so our always-on customer support is here to find the answers you need as soon as you need them." This is the reality: After moving here 3 months ago, Amerigas, who the prior owner used, NEVER contacted us to sign up with them. There was still 55 gallons in the tank so we simply used what the prior owner had purchased. Then on 9/22/20 - with NO notice, not call, n... read more
I'm not really happy today. I have three tanks: a 500 gallon and two 1,000 gallon tanks. On Friday I placed a delivery order on the website with specific amounts ordered for each tank. Delivery truck came today - great. As he was pulling away I looked at the delivery tickets. The tank for which I'd ordered a delivery of 450 gallons got 200. The tank for which I'd ordered 200 gallons got 415. I immediately called the local office and was told it was MY mistake and it could not be corrected. Bulltrump. I'd taken great care to ... read more
Price gouging at its best! Over 20+ years they have consistently been $1 or more higher per gallon than surrounding competitors. They always have issues finding my account and are very difficult to work with. Normally I have to haggle to get them to match price, but they are always resistant. Also, they do not perform regular service checks on the tanks that they own, they will only service the tank after there is a problem reported. So for years my tank was leaking costing me money over the course of months, eventually the ... read more
Business response:
Our pricing structure is outlined in our Terms and Conditions to allow for full disclosure to our customers before beginning service. Based on the information provided through your review I was only able to locate an account that was initiated in April of 2016 matching your name. This account does not indicate that the customer ever reported a leak to the local office. If you wish to provide additional information so that we may investigate your situation please contact Customer Support at 1-800-263-7442.
After reading many good things about our local LP provider Campbell LP out of Shallotte, NC, I decided to call on Sept the 10th to get a quote to install a underground tank and establish service for my generator and gas logs. Unfortunately, you can no longer contact the local branch, everything is routed through and automated service, with some awful annoying music. Kim, a very pleasant woman, gave me a quote and scheduled two appointments for the following week. One on Monday Sept 14th for a site evaluation, and the other f... read more
Caveat Emptor! The Amerigas site when logging on tells me I must call the local office for information on placing an order. They scheduled an inspection and fill-up, with me having to be present, on 10-9-2020. This was a no show by Amerigas. Called them on the 10-11-2020, asking what happen, Wondering if the order was still valid, and was told by Marsha, she would look into it and would call back in an hour- she never never did! If Amerigas is upset that I engineered through out the property to lower the energy footprint , a... read more
Business response:
Mr. Bingham, we apologize for any inconvenience or miscommunication you have experienced while working with AmeriGas. If you have not obtained resolution on this matter I encourage you to contact Customer Support at (719) 547-4444. We value your feedback as we are continuously striving to improve the customer experience.
I started the process of getting service at my house 2 weeks ago. Site survey was completed and the tech told me if I called the office right away he could probably be back out that same day and deliver my tank and get me up and running. Almost a week later I can't even get a delivery scheduled. I'm told daily that someone will call me and have yet to receive a call. I call twice a day and no one can help. I have now moved in to the new home and have no heat, stove to cook with, or dryer to do laundry. Oh by the way it will ... read more
Business response:
Mr. Griffin, we apologize for the inconvenience you have experienced while attempting to setup an account with AmeriGas. We value your feedback as we are always striving to improve the customer experience. An email has been sent to contact information provided in an attempt to obtain resolution on this matter.
Horrible customer service...especially given that when you call them, their outgoing message says their top priority is "customer service". I've been a paying customer ever since they bought the local propane company I used. Our tanks were running very low after the long weekend and I called a week ago for a delivery and was told I would have a delivery by the end of the week. When I called on Friday, they assured me I would get propane by the end of the day. It's now Monday afternoon and I'm waiting on their latest promised... read more
Business response:
Mr. Turnbaugh we do apologize for the inconvenience you have experienced with AmeriGas. We appreciate your feedback as we are always striving to improve the customer experience.
I also would leave less than a one start review if it were an option. I am trying to get propane service set up for my daughter in Morgantown WV and have been at this for over a month!! They don't return calls, I mysteriously get disconnected and they never call back, and I've had 4 no show/ no calls. Even their "escalation" department (that place you get sent when nobody else seems to want to do their jobs) doesn't seem concerned one bit about the lack of professionalism and I got disconnected from them as well. Their hold ... read more
Business response:
Ms. R*** we apologize for any inconvenience you have experienced throughout the process of setting up an account with AmeriGas. We appreciate and value your feedback as we are continuously striving to improve the customer experience.
**HELP** - Amerigas will NOT remove their propane tank from my previous home, which I have already sold and settled on! The new homeowners are rightfully getting frustrated. They have been waiting two weeks now for Amerigas to remove their property (ie - propane tank) and Amerigas will not do anything. I have now spoken with Amerigas on 7 different occassions now. My phone calls to Amerigas began in mid-August (well in advance of my settlement) and up to and including today, September 10 2020. Three of those calls took place... read more
Business response:
After a review of your account it has been confirmed that tank removal was requested on 8/24/2020. This request was completed on 9/16/2020. We do apologize for any delay; however, tank removals are sometimes rescheduled if there are unexpected emergencies. Your account has been closed and is at a zero (0) balance.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 822 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 8:00 a.m.
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