AmeriGas Propane

Karen W 

on BBB

4 years ago

They should be sued by the state of California for failing to fulfill their contracts with their customers. I placed an order online on Oct 6, with an estimated delivery time of Oct 6-13. Here we are on Nov 12, ONE MONTH later, and I still have not received a delivery. I started calling the local office about one week after the ETD, and because of a permanent company change, the calls now go to a call center with no ability to speak with anyone locally. I've been told my case has been escalated TWICE with no follow up respon... read more

Mark F 

on BBB

4 years ago

Customer Service is fundamentally lacking. I have a local number for a dealer, but it sends me to a call center where wait times are egregiously long. 

Anna C. 

on BBB

4 years ago

If no star was an option, that would be my rating. We are a small family run restaurant located in Bucks County, Pa. On a busy evening, all our burners suddenly went dead in the middle of service. We had to close our operation and not to mention the loss of revenue because of the irresponsible and incompetent business practices of this company. Normally, we get deliveries twice a month and we depend upon our supplier to adhere to this schedule. Briefly, Amerigas bought out a local supplier approximately 2 years ago. We were ... read more

Sara L 

on BBB

4 years ago

Do yourself a favor if you are smarter than I was and googled reviews first, DO NOT use Amerigas, we got talked into it buy our fireplace installer, but it has been horrible. LONG wait times when you call, missed appointments, sometimes you can log on from the computer and most times it is down. They don't come on time, our tank leaked, they put a lock on it and didn't return to repair/unlock it so we had to have a plumber come. NO gas for us during those weeks, so we switched companies and now they won't pick up the old tan... read more

Randy R 

on BBB

4 years ago

WORST GAS PROVIDER EVER! There virtually no way to contact a human being for customer service. Call wait times start at 90 minutes. AmeriGas bought several small local gas providers and left longtime customers with horrible service and no reasonably way to contact them. 

Paul D 

on BBB

4 years ago

worst outfit I've ever dealt with, they employ very poor business practices and view the consumer as a dupe to be taken advantage of. I'll never deal with them ever. no respect at all for clients. 

Gina H 

on BBB

4 years ago

11/9/2020 - Called three times... on hold for over 2 hours each time... NO ONE WILL PICK UP THE PHONE! I even tried the "emergency" option (on another phone while on hold), that call was on hold for over 1 hour and no one picked up. And they wonder why people go to others to purchase? Very frustrating. 

Yvette M 

on BBB

4 years ago

Horrible customer service. Completely out of propane and you cannot get a hold of anyone at this company! Our location is in Orange County, Ca. Sales rep said delivery set for 1st thing Monday morning, it's after 2pm on Monday and we have yet to see the driver! I am currently waiting on hold for a rep and have been holding for over 25mins!!! If there is a better supplier out there for local propane, please advise 

William W. 

on BBB

4 years ago

Took us 6 weeks to get a tank set, then we could not get them to come and fill tank. We called 5 times within 2 weeks and they never would never come and fill tank. Worst customer service ever.