AmeriGas Propane

kc c 

on BBB

4 years ago

Apparently there are many unhappy Amerigas customers, and now we're joining the chorus. We've had an account with Amerigas for over 5 years and have been completely unable to reach anyone at the Colchester (CT) Amerigas hub by phone or by using their online contact system. I have contacted Better Business Bureau just now for help. They shared with me Amerigas' King of Prussia, PA corporate headquarters phone number. I just hung up the phone with them; I spoke with a very sympathetic corporate secretary who took all our accou... read more

Eugene Z. 

on BBB

4 years ago

This company has gone downhill over the past year. They run a rag tag operation with no REAL customer service. I had a new tank hooked up a few moths ago and there was only 25% capacity. i was told I would get a delivery. I didn't get one. The policy that the associate whom I got on the phone told me that I needed to pay $300 for an emergency delivery, I spoke to three other associates, same story. They didn't even bother to check my customer history out. I if they did they would have found that initially the tank only had 2... read more

ALAN S 

on BBB

4 years ago

The company has essentially abandoned my wife and I for almost 3 weeks, out of propane on 3 occasions. POTENTIALLY DANGEROUS GAS LEAK FINALLY FIXED AFTER 2 WEEKS AND NUMEROUS CALLS. We are elderly, one with cancer, one with arthritis, both over 65. No heat, no hot water, no stove. It is winter!!!!!!!!!!!!!!!!!!!!! NO SERVICE, JUST LIES ABOUT WHEN WE WILL GET SOME GAS. I have never been treated this badly by anyone. 

Mark L 

on BBB

4 years ago

The worst customer service of any company I have ever interacted with. I bought a house and there was an Amerigas tank there from the previous owner, so I figured I would go with them for my propane needs. Big mistake!! I had 5 scheduled appointments that were all no-call, no- show from Amerigas. Every time they didn't show up I had to call to set up another service call. After the 5th time I had enough and went with another company. I called Amerigas and told them to come get their tank, and guess what, they actually showed... read more

David B 

on BBB

4 years ago

BY FAR THE WORST COMPANY WE HAVE EVER DEALT WITH .... IF THERE WAS AN OPTION TO LEAVE NEGATIVE STARS, WE WOULD!! RECEIVED 2 INVOICES, THE 1ST BEING DATED 9.30.2020 & THE 2ND DATED 11.30.2020. BETWEEN THOSE DATES WE HAVE MADE MULTIPLE ATTEMPTS TO REACH AMERIGAS .... WE HAVE SENT 2 EMAILS, NEITHER OF WHICH WAS RESPONDED TO, BUT THEY'VE MANAGED TO HAVE PLENTY OF TIME TO SEND OUT THEIR STUPID NEWSLETTERS .... & HAVE MADE MULTIPLE PHONE CALLS, & DON'T FOR A SECOND THINK WE DON'T HAVE ALL OF THIS DOCUMENTED!! EVERY 1 OF THE PHONE ... read more

William H 

on BBB

4 years ago

DO NOT USE!!! I received an invoice today from Amerigas. I do not use Amerigas and cancelled any previous contact with Amerigas. In September I called Amerigas to deliver propane to my house. The came and looked my my fireplaces to ensure all was in order, but did not delivery any propane. I called after 15 days to inquire and they said it was an error on delivery. They rescheduled for the following week. Well 1 month later still no delivery so I called and cancelled any services from them, including any possible delivery. I... read more

Derek M 

on BBB

4 years ago

Amerigas had been my propane supplier for the past 4 years, because I thought I had to stick with the company who owned the tank. Year after year they have raised my propane rate, much higher than what other competitors are charging. When they offered for me to lock in at $2.96 per gallon for the winter 2020/21, I had had enough and switched to another company who's rate is $1.78 per gallon. Amerigas' tank was 22 years old and needed to be replaced. The tank was removed and had 15% propane in the tank (75 gallons) of which I... read more

Sherri F 

on BBB

4 years ago

Do not bother trying to use this company! I am only giving one star because zero is not an option! I called and waited nearly an hour to schedule an appointment for ******** *********(Amerigas) in ****** ****, MO to look at my propane fireplace and gas gauge on my underground tank. The customer service rep I spoke to was very friendly and gave me a date and a morning time window for my appointment. When they didn't show up, I called back, waited on hold nearly an hour and a half to speak to a very non[-friendly rep and was t... read more

rebecca 

on BBB

4 years ago

Terrible customer service. I called in to get our propane tank refilled and 2 1/2 weeks later they still had not filled it. The tank was totally empty (note we use it for our furnace, stove and water heater). We are in the dead of winter (30 degrees). I called 6 times and was told someone would call me back to let me know when it would be delivered. Never happened. I cancelled the account and called Western Propane who understood the situation and showed up with a tank filled the next day. The guys who installed it said it w... read more