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AmeriGas Propane
- Propane
- Winchester, TN
About this business
Your health and well-being are what matter most. AmeriGas is closely monitoring coronavirus developments, and remains committed to the health and safety of our customers and employees. For the safety of our employees and customers AmeriGas offices are not accepting walk-in visits to office locations and customers are able to request quotes anytime online. To minimize disruption to your service, we have implemented many business continuity plans across the country to support your families and business throughout this unpreced... read more
Location details
3273 Tullahoma Hwy, Winchester, TN, 37398, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
IF I COULD GIVE THEM A 0 STAR I WOULD!!!!! ordered my propane online on 12/14/20 and was given an ETA of 12/25-12/24. I called in on 12/15 and after about an hour wait, I was told that my tank being at 25% will be fine and that my delivery will be out before 12/24/20. On 12/23, I spoke with Chantel to let her know we were now at 2% and she said they would charge me a $300 fee to ensure it was delivered on 12/24. After a discussion, she agree that we would get our delivery on 12/24 and that no fee would be added. At 1:45 I ca... read more
Yeah, what everyone else is saying. We have had an account and an Amerigas tank for 15 years. When we had the local office to deal with, it was fine. Like, not excellent, but totally fine. Good customer service. Never waited too long for deliveries. They communicated with us about our deliveries. Since they closed the local office it’s an absolute nightmare. We have finally gotten a delivery but the cut the line to our house and capped the hose because they needed to do a leak test and they needed us to be there for it. All ... read more
Terrible customer service and company. After waiting on hold for over 3 hours, I was hung up on and this happened three separate times. It was an emergency situation and they would not help resolve it. I had to pay $300 to get emergency delivery, after calling for a week straight with no response to the issue and it almost made my house sale not go through. I would not recommend them and will never use them again.
Worst. Company. Ever. Where I live, people are without propane -- so, no hot water, no heat -- in the dead of winter, at Christmas time. And it's all because Amerigas is so friggin' incompetent they can't manage to fill orders or respond to customer complaints. Mind you, this is not a small company. They are a division of UGI Corp, an $8 billion company with 7400 employees. I am convinced these problems are caused by cost-cutting decisions at the highest levels. The fact they consistently get A+ ratings from BBB and 1 star r... read more
Because we live in Vermont on a hill we must have our driveway sanded before each propane delivery. The sanding is solely for the purpose of the fuel truck coming up our driveway. We have no difficulty navigating the driveway unsanded. Despite requesting 24 hr notice of delivery so we can arrange for sanding, we consistently call a call during the evening prior to the next mornings delivery. We still arrange for sanding, at a cost of $100.00 each time. Invariably the fuel truck arrives early before the sand truck can arrive.... read more
Ordered propane refill on 12/2/20. I received an email confirmation stating delivery would be between 12/3-12/14. It's 12/22 and still no propane! I've called 4x, the first two reps stated they didn't see my request but that they would expedite the delivery and talk to the district manager. Evidently that does no good. The 3rd person was very polite and apologized, again stated it would be expedited and would talk to the district manager, IMO a new manager is needed!! 4 days later still no delivery. Called again today and wa... read more
Can you give a company no stars... I have used this company for 14 years and during that time we really didn't have any issues other than they tried to hit us with a tank rental fee each year we had to fight. I thought I had a leak recently so I called them to check it out. I turned off the valve at the tank and waited. They came out quickly to check and then hit me with a $211 bill because they didn't find a leak. I tried to call the office to get this removed but you can't get in touch with anyone. I've tried over 15 times... read more
Amerigas i place my order on 12/3 my delivery frame time was 12/4-12/14 im still waiting and you guys lying to me about when im going to get my propaine of course you all ready take my money and the gas tank rent Brisseida Nunez Mckinney Tx i call so many times and every time you guys lie
i order my propane on 12/3 my delivery time was 12/4 to 12/14 i been calling so many times and they said tomorrow , and tomorrow is tomorrow but of course all ready take my money for gas tank rent and my propoaine delivery Brisseida Nunez Mckinney, Tx
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 822 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 8:00 a.m.
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